Toyota of Irving

went in for service on my corolla worst service Went in on 12/30/2015 to get a recall fixed on my corolla and left with Mike Garcia service advisor. was told that a recommenced diagnosis was recom Went in on 12/30/2015 to get a recall fixed on my corolla and left with Mike Garcia service advisor. was told that a recommenced diagnosis was recommended for my airbag system and I agreed to the $110.00 fee. the n was also recommended to get my windshield small nick fixed and also agreed to get done. later on the day I was called to pick up my vehicle. I left work early to go get me car and when I got there Mike notified of the need repair which I had said I would bring back do to the $7000.00 estimate. when I got in my car I noticed the windshield repair was not done.i notified mike and told me to speak to manager. Cory was put on and I told him aboput the issue of windshield being un touched and not fixed yet already paid for, he notified me that was not his problem and very rude. i could not belive that someone in management would be so un professional. bad experience would never go back aain More

rip off of senior citizens bought a Camry there only a week ago. feel like i was taken advantage of by their smooth talking sales. Was recovering from a major surgery and was bought a Camry there only a week ago. feel like i was taken advantage of by their smooth talking sales. Was recovering from a major surgery and was not thinking clearly and I think they took advantage of that. One of the worst deals I have ever had in buying a car!! I called to see what could be done and am still waiting for a return call its been two days now! Is this what they call customer service? More

Unsatisfied service experience Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for a power tailgate that closed on me without warning (fortunately I was able to force it off of me). From the beginning the service advisor said the engine knock and the is most likely normal for a Toyota. Called next day and said tailgate was fixed with new struts and the engine knock (they did test it under acceleration) only started and listen to it without driving) and transmission issue was normal. When asked about test driving it, with the engine cold I was informed the would be a diagnosis charge if they came to the same conclusion. I then took the van to my mechanic that convinced me to buy a Toyota. He test drove it and said neither was normal in his 40 years experience and both needed tending to. I went back to dealership and talked with them and their response was "he does not work on Toyotas everyday like we do and we know what we are doing". The mechanic shop I use has ASE certified mechanics. When I asked why the tailgate came down on me without warning (because my wife would not have been able to force it up) they said do not know and we are not concerned. Basically Toyota's customer service seems to be we do not care what you think you take what you get. More

Best service center I have found The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Ver The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Very pleasant and easy going person More

Sales Consultant Daniel Luna was very rude, arrogant!!! My friend and myself went to see a brand new Rav4 for his personal use. This guy Daniel assigned a person Jose to help out. Jose took all our person My friend and myself went to see a brand new Rav4 for his personal use. This guy Daniel assigned a person Jose to help out. Jose took all our personal details and went for a credit check and 1 hr no-one bothered about us waiting. after this he came took us to a used car with 2 year used with around 33K miles. For this he quoted around 1200 USD less than the brand 2015 Rav4. It was shocking to know the pricing he was asking and when asked about the high pricing for a used car; Daniel, the sales consultant came furious and started questioning about our looks and saying he is here to do business and if we need to see the car, we need just walkout of the show ourselves and see which one we want from the lot in a very very rude way. After that we was forcing us to sign the deal tonight as he has spent time looking at the watch and saying he is here do business. He never listened to what we want and he was given sarcastic comments about our looks and features. This behavior was atrocious. When told him about his behaviour he simplyed said I apology as he is there to do business. I shall never ever return to Toyota of Irving for that matter no Toyota. These people dont understand what is customer service neither understand what the customer is looking for. Think it was my bad day and would like to forget it as a bad dream. More

Hidden microphones, refused to return my car keys 1) Hidden microphones 2) Women need to bring a man with them (Still, in 2014. I know, right?) 2) Refused to return my car keys despite frequent, po 1) Hidden microphones 2) Women need to bring a man with them (Still, in 2014. I know, right?) 2) Refused to return my car keys despite frequent, polite requests. (I can't imagine that power play if I had been a man) 3) They require a full credit check, with SSN, before they will allow you test drive a car. I went for a test drive with a friend. Back at his desk, the salesman left me for a good length of time. Through the hidden microphones, they listened to my conversation in which I expressed my disappointment and discussed trying other cars. The salesperson returned, and a power play ensued in which he refused to return my car keys (a possible trade in). He was playing with me as a cat plays with a mouse. Several polite requests were utterly ignored. Finally I threatened to cause a scene if he didn't return my car keys.. He wasn't budging, so I caused a scene, yelling at the top of my lungs (seriously!). He **still** didn't budge (WTH?) so I stood up and used my toughest "Mommy" voice to *order* him to get my car keys. NOW! On the way out the door, another sales person followed me, to harass me about wasting their time. I'm handicapped, so I walk slowly, and the salesperson harangued me the whole way back to my car. Then he stood and stared me - with his best effort at an intimidating glower - until I backed the car out and left. On the drive back, my friend was incredulous that such a demonstration would be required - *and* that I would actually do it! I did some research, and hidden microphones and holding your car keys are common tactics among unscrupulous dealers. I honestly wanted to buy a car this week, and I will. But, it probably won't be a Toyota, and it *certainly* won't be at that dealership! More

Both sales managers were rude and arrogant. Bought a used car from them and they tried to pass off a dented bumpter. When pointed out, they told me i was lucky that they were going to fix it for me. I used car from them and they tried to pass off a dented bumpter. When pointed out, they told me i was lucky that they were going to fix it for me. I will never buy a car from this dealership. More

I want to be sure to tell others about a top notch service center when I find one. Mike Gasca was referred to me by a very satisfied customer and I'm so happy that I listened. I brought my 2000 Sola service center when I find one. Mike Gasca was referred to me by a very satisfied customer and I'm so happy that I listened. I brought my 2000 Solara in for AC service, two low tires, an oil change and state inspection. I made an appointment on a Saturday and all work was completed in just a few hours! My rental car was complimentary as well as a detailed inspection. Mike was knowledgeable, professional and friendly. He treated me with respect and kindness. What a pleasure, being a woman, to be able to have your car serviced in a professional, honest manner. Mike Gasca at Toyota of Irving now has a very satisfied customer for life. Thanks, Mike! More