Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Kenner - Service Center

Kenner, LA

4.5
2,105 Reviews
Call Service Center (504) 702-6926

2,105 Reviews of Toyota of Kenner - Service Center

Sort by
April 01, 2024

The problem with my truck was not resolved. My truck still pulls to the right yet I was charged for the alignment that didn't fix the problem. I was also very upset the dealership charged me an More

by trent.gray
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

We welcome the opportunity to resolve your alignment issue. Occasionally, we do have to revisit for adjustments. I do apologize for the inconvenience but we will honor our service. As for the credit card fee, under our new ownership I am pleased to say that we at Toyota of Kenner no longer assess this fee on credit or debit card transactions. Please call us to schedule an appointment to address your concern. Thank you for providing your feedback. Allison Kimbrough, Customer Relations Manager 504-464-4500

Helpful
April 01, 2024

Professional, courteous, and efficient I felt very comfortable at the dealership. All representatives were professional and treated me with respect. My car was serviced quickly while I worked on my la More

by MLEAKE790
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

I am glad to hear that your customer service experience with us met with your expectations. We strive to be professional, courteous and efficient at all times. Thank you for sharing.

Helpful
March 29, 2024

Very comfortable and attentive to customer. It is always a pleasurable experience while there. That's it. More

by SGGRANGER
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

Thank you for your loyalty. We greatly appreciate your business and look forward to servicing you soon. Thank you for the feedback.

Helpful
March 28, 2024

Always fair, professional, and accommodating! Everyone I meet can only be described as fair, professional, and accommodating! Bring back the doughnuts! More

by JOHNTLAMBERT
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

Fair, professional and accommodating are excellent customer service adjectives. Thank you for sharing your feedback. We will work on the donuts.

Helpful
March 27, 2024

Unprofessional financing & issue still hasn't been resolved. Extended warranty add to the financing without my approval. The cancellation hasn't been submitted to LDS More

by JETAILOR
Recommend Dealer
No
Employees Worked With
Kerry Cella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Cella
Report | Print
Mar 30, 2024 -

Toyota of Kenner responded

I apologize for any inconvenience you have been caused. Please call me or email to discuss. Allison Kimbrough - Customer Relations Manager 504-464-4500 akimbrough@millsautogroup.com

Helpful
March 26, 2024

Quick drop off, very informative, helpful attitude and easy to talk to. He is the reason my business goes to this dealership. A+ More

by Tangsudik
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

Thank you for your loyalty to Doug and our Service Department. We appreciate you.

Helpful
March 26, 2024

I needed a flat tire repair. Doug proactively found needed repair which was under warranty. More

by LJWALTHER
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

Great news! Doug is very professional and caring. Thank you for sharing.

Helpful
March 26, 2024

Got car serviced , asked the man at dealership to look up any recalls or any other services I would need he did and I left when car was done More

by sabm27
Recommend Dealer
Yes
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

It's good to hear that you were satisfied with your service. Thank you for taking the time to share feedback.

Helpful
March 26, 2024

Very professional. Not a long wait. Even rinsed my car off after the services were completed. More

by marieceleste1004
Recommend Dealer
Yes
Employees Worked With
Jason Eddlestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Eddlestone
Report | Print
Helpful
March 25, 2024

Everything was great had a great salesman Joe was amazing and patient will me took his time explaining things couldn't ask for a better guy windshield needed fixing and he got that taken car of thanks Mr. Ma More

by Onekiamj
Recommend Dealer
Yes
Employees Worked With
Kerry Cella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Cella
Report | Print
Apr 03, 2024 -

Toyota of Kenner responded

I hope you don't mind if we coin that phrase...Mr. Make It Happen!!!! It's great to hear that Joe took such good care of you. Thank you for sharing your experience.

Helpful
1
2
3
...
211