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Kerry Cella
Kerry Cella at Toyota of Kenner
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Kerry Cella

Service Advisor

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

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4.6
40 Reviews
4.6

40 Reviews

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40 Reviews of Kerry Cella

April 08, 2024

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Employee Rating

Excellent in doing their job, good job. For sure i’ll be back Soon for another problem about my car More

by Ogie Cuz
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Erick Burgess Sr, Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Takiyah Cavilear, Mariano Gomez , Jason Eddlestone, David Lemoine

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Apr 08, 2024

Toyota of Kenner responded

It's good to hear that you were satisfied with your customer service at our dealership. We appreciate your business and look forward to servicing you soon.

April 08, 2024

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Employee Rating

What a great service representative is Sheila has always been super helpful in all dealing with her. Thank RB Toyota!!! More

by Skip Jacobs
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Erick Burgess Sr, Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Takiyah Cavilear , Jason Eddlestone

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Apr 10, 2024

Toyota of Kenner responded

Thank you for your loyalty to our dealership. Shelia is knowledgeable and caring which allows her to provide excellent customer service. We are glad to hear that that was your experience. We look forward to servicing you in the future.

March 27, 2024

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Unprofessional financing & issue still hasn't been resolved. Extended warranty add to the financing without my approval. The cancellation hasn't been submitted to LDS More

by JETAILOR
Recommend Dealer
No

Other Employees Tagged: Kerry Cella

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Mar 30, 2024

Toyota of Kenner responded

I apologize for any inconvenience you have been caused. Please call me or email to discuss. Allison Kimbrough - Customer Relations Manager 504-464-4500 akimbrough@millsautogroup.com

March 25, 2024

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Everything was great had a great salesman Joe was amazing and patient will me took his time explaining things couldn't ask for a better guy windshield needed fixing and he got that taken car of thanks Mr. Ma More

by Onekiamj
Recommend Dealer
Yes

Other Employees Tagged: Kerry Cella

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Apr 03, 2024

Toyota of Kenner responded

I hope you don't mind if we coin that phrase...Mr. Make It Happen!!!! It's great to hear that Joe took such good care of you. Thank you for sharing your experience.

February 14, 2024

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All aspect of our buying experience were excellent. We were not pressured at any point. And we're informed about every step of the process. More

by Icocolon
Recommend Dealer
Yes

Other Employees Tagged: Kerry Cella

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Feb 15, 2024

Toyota of Kenner responded

Thank you for giving us the opportunity to serve you. We feel fortunate to have a highly knowledgeable Sales Team and an outstanding General Manager, Chad Legnon. Our aim is to offer you the best possible vehicle at the best possible price, and we're delighted to hear that we succeeded in doing that for you. We appreciate you taking the time to share your experience at our dealership.

Feb 14, 2024

Icocolon responded

Chad Legnon was an excellent salesman and Fred Mena the General Manager were knowledgeable and informative during the entire purchase experience.

November 29, 2023

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Great customer service, definitely would recommend it They were quick with the paperwork and put me at ease throughout the process. More

by Yesicaramirez2891
Recommend Dealer
Yes

Other Employees Tagged: Kerry Cella

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Dec 04, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 28, 2023

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Pleased with the company so far. always up front with me. I Enjoy that. Love More

by paulinehuynh3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bang Bui, Erick Burgess Sr, Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Takiyah Cavilear, Mariano Gomez , Jason Eddlestone, Brett Hernandez

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Nov 28, 2023

Toyota of Kenner responded

Thank you for sharing your experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 14, 2023

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All the people is very nice there, waiting room is clean and has a lot goodies! More

by Irisama
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

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Nov 16, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

October 19, 2023

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Was directed to 4 people before they found my appointment. Free carwash cleaned absolutely nothing! More

by Cindy
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Takiyah Cavilear , Jason Eddlestone

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Nov 09, 2023

Toyota of Kenner responded

We're sorry to hear that your recent visit did not meet your expectations. It's clear we have areas to improve upon, especially regarding the coordination of appointments and the quality of our complimentary car wash service. We take your feedback seriously, as it is crucial for us to ensure that every customer leaves our dealership satisfied. Your experience is not indicative of the high standards we aim to maintain, and for that, we apologize. Your review has been sent to our Management team, and we hope to have the opportunity to serve you better in the future. Sincerely, Ray Brandt Auto Group

Oct 19, 2023

Cindy responded

Was told tires would be rotated but they weren’t. Said they washed the car, but it either wasn’t washed or they simply did a terrible job. There was still bugs on car and windshield.

October 07, 2023

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Employee Rating

It was fast and efficient. I was able to bring my car in overnight and had it fixed the next day. More

by richleehall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Burgess Sr, Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Takiyah Cavilear, Mariano Gomez , Jason Eddlestone, Brett Hernandez, Brad Miller

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Oct 12, 2023

Toyota of Kenner responded

Thank you for sharing feedback about your visit with us. We're very glad to hear our team left a great impression on you with their prompt and diligent service. Your satisfaction means everything, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to assisting you again on your next visit to Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

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