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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,105 Reviews
Call Service Center (504) 702-6926

2,105 Reviews of Toyota of Kenner - Service Center

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March 25, 2024

My experience is always excellent. I have been going there for years and it is always very pleasant. Doug is excellent to deal with. More

by GMOM1963
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
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Apr 03, 2024 -

Toyota of Kenner responded

Doug is pretty awesome. Thank you for your continued business. We appreciate your loyalty to our dealership.

Helpful
March 24, 2024

Shelia was very nice and helpful They make my trip to maintenance easy and explain the condition of my car and what I need to do More

by maeslaih
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Apr 03, 2024 -

Toyota of Kenner responded

Shelia is beyond knowledgeable! She is certainly one of the best Service Advisors writing. Thank you for being a loyal customer. We appreciate the feedback.

Helpful
March 22, 2024

Fast and thorough. Shelia always takes great care of me Pleasant experience, professional, and courteous More

by JESSIEGIRL896
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Apr 03, 2024 -

Toyota of Kenner responded

Pleasant experience, professional and courteous are all the makings of great customer service. Shelia is great. We agree with you. Thank you for sharing your experience.

Helpful
March 19, 2024

The wait was good. The service was good The price was also good for the services provided More

by NANNABROWN60
Recommend Dealer
Yes
Employees Worked With
Eric
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Mar 19, 2024 -

Toyota of Kenner responded

We are glad to hear that you were satisfied with our Service Department. Thank you for your business. We look forward to servicing you in the future. Thank you for sharing.

Helpful
March 17, 2024

The service experience was great. This survey is too xxxx long. One two three. Four More

by HOOCHEDOG
Recommend Dealer
Yes
Employees Worked With
Erick Burgess
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Mar 18, 2024 -

Toyota of Kenner responded

Thank you for the 5 stars. I apologize for the survey length. I will relay this feedback to our corporate office. We love to hear from you but don't want to take up too much of your time. Thanks for completing it.

Helpful
March 15, 2024

Very average. Prior to 2020, Ray Brandt Toyota's employees were very friendly and cordial. I did not get a warm welcome when I arrived. It's just not the same. More

by CMJONES_550
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Mar 18, 2024 -

Toyota of Kenner responded

Thank you for sharing your feedback. It is our intention to provide every customer with great customer service. I apologize that your experiences have been sub-par. I will share this with our staff. We will work to ensure that all customer encounters are cordial and welcoming. After all, you are the reason we are here. I trust that we will improve so that your next review will be above average. Thank you again.

Helpful
March 13, 2024

It has been awful. I am still waiting on a paint recall to be done since Dec 2022. Last week I called and spoke to Toyota and was given a case number. I had not heard b More

by KB 76
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Mar 14, 2024 -

Toyota of Kenner responded

I appreciate you taking the time to speak with me this morning. It sounds as though communication has been a bit of a miss. I apologize for any inconvenience that has been caused due to the delay in resolution of Toyota's Customer Support Program regarding the White paint. I am working with Toyota Corporate to resolve this as quickly as can be. It is never our intention to dismiss customer concerns. As I stated during our conversation, we are awaiting a reply from TMNA as to how we should proceed due to the expiration of the vehicle claim. I will contact you directly with that information. Thank you for being a loyal customer. Thank you for taking the time to share your experience.

Helpful
March 09, 2024

I already did in a prior note - please read and pay attention. Retrain your staff! More

by judithkjohnson
Recommend Dealer
No
Employees Worked With
Shelia Leblanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
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Mar 11, 2024 -

Toyota of Kenner responded

I apologize if we missed a prior opportunity to address your concern. I welcome the opportunity to discuss your recent service visit. My name is Allison Kimbrough, Customer Relations Manager and I can be reached at 504-464-4500. I look forward to speaking with you.

Helpful
March 08, 2024

He very professional. He took pictures and explain to me what was wrong with my tires. More

by Adelew45416
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Eddlestone, Jason Eddlestone
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Mar 11, 2024 -

Toyota of Kenner responded

Wonderful to hear! Sounds like he was thorough and provided excellent customer service. Jason is a valued member of our Service Team. Thank you for sharing your experience. We look forward to servicing you in the future.

Helpful
March 08, 2024

Joe and Jeff was amazing such a great experience but Joe was so patient and kind also gave Great customer service!!! More

by Onekiamj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Toyota of Kenner responded

It's always good to hear that our staff provided the customer service that our customers deserve. Joe is an exceptional Salesperson. He always works hard to ensure that the customer gets the vehicle they want at the price they want. He is knowledgeable and professional. Thank you for allowing us to earn your business.

Helpful
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