Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,160 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
Contact Dealership
View Awards

1111 W. Main St.

Kent, OH

44240

Directions

By Type

Showing 1,160 reviews

May 23, 2023

Service is always amazing, friendly and extremely helpful. I had the pleasure of speaking with the parts department man and he was very knowledgeable and knew exactly what parts I needed for my Highl More

by KATHYKOZUSKO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and Service Department
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Kathykozusko11, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 23, 2023

John in service was great. He accommodated me in an emergency of a blown tire. More

by RBURGESS.NTBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Hi Rburgess.ntbc, thank you so much for your positive comments about Toyota of Kent! We're looking forward to your next visit with us!

May 22, 2023

Don did a great job keeping me updated and apologizing as I had to wait 2 hours for service More

by JEFFERSKINE8877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
Report | Print
May 22, 2023

All of the personnel were very courteous. They explained everything and kept me advised of their work. More

by BEVY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don,
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Hi Bevy123, we are very happy to have provided you with such a positive experience! Thank you again for the great review!

May 19, 2023

Great job. Fixed the problem stuck latch on my EV and I can charge it again. More

by HIDDENRIO
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Hiddenrio, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 19, 2023

Service completed in a time manner. Only necessary tasks performed -- that's greatly appreciated. For example, I was told an oil change wasn't necessary yet. Service rep didn't appea More

by JUDY.KIRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Judy.kirman, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

May 19, 2023

Very friendly service department, with a great staff. The. Waiting lounge was very nice. My car was done in no time. More

by SMITHRL51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powers
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Hi Smithrl51, thank you so much for your positive comments about Toyota of Kent! We hope you have a great day!

May 18, 2023

Could not have asked for more. My toyota pickup needed immediate service. It was towed on Tuesday afternoon and they called on wednesday morning to say it was ready.. Who could ask More

by DAVIDSAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Davidsaver, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 18, 2023

so far we really like the car and drives very nice and really good on gas which is what we were looking for More

by KELLY.DAVIS1957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee Genthner and RyanDodge
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

May 18, 2023

The inspection and service were fine and 5 stars. However, the cost of $107 for oil change and tire rotation is quite high. Last week I had the same done to my Ford for $59 plus tax (full synthet More

by JEM9004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Buss 👍🏻
Report | Print
Jun 01, 2023 -

Toyota of Kent responded

Jem9004, we truly appreciate your honest feedback. Here at Toyota of Kent, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 330.673.2200 to discuss ways we can better serve you in the future.

1
...
20
21
22
...
116