Toyota of Lancaster
Lancaster, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
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The only thing about bringing my car and service with these people the mechanics always play around with the engine, not putting covers on. and not giving me a reminder sticker on the next oil change, ov these people the mechanics always play around with the engine, not putting covers on. and not giving me a reminder sticker on the next oil change, over all it was good service. More
Professional expertise. Highly skilled and very knowledgable technicians. Dealing with the employees at Lancaster Toyota is always a pleasurable experience. Highly skilled and very knowledgable technicians. Dealing with the employees at Lancaster Toyota is always a pleasurable experience. More
I initially went for a lease buyout on Friday July 3. I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the d I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the dealership would not work on my buyout unless I agreed to the warranty because of some policy. I asked another manager about this so called policy and said it was not true but I would need to have a vehicle inspection. The warranty Kevin tried coercing me to buy was over $3,000. I left the dealership and had no intention of returning after my experience with Kevin who uses unethical business practices to make a commission. He has left a stain on the Toyota brand. Although I received help from Marco to complete my buy out the following week I do not see myself buying or recommending Toyota to family and friends. If they decide to proceed with buying from Toyota I recommend they record their transaction and post it online so that others can see if they are treated fairly or not. This will bring awareness to the community and potential buyers of who are good salespeople at the dealership and which ones are deceiving customers. When I worked with Marco, Kevin was working with other customers and was blatantly lying to them about the bank requiring them to have an extended warranty to receive financing. This shows he doesn’t care about the customer or the brand image only about lining his pockets. If Toyota cares about brining in one time revenue and ruining the trust in their consumer base and return customers they should rely on the sales practices Kevin uses, otherwise Toyota should begin properly training sales representatives and condone unethical business practices that coerce shoppers into products they do not need or want. More
Excellent service and communication I would highly recommend them both It's always great service. They go over and beyond with their service recommend them both It's always great service. They go over and beyond with their service More
very professional, organized but I think the techs need to make sure the paper and plastic used to keep the interior clean is disposed of properly so that its not blowing around on the lot. to make sure the paper and plastic used to keep the interior clean is disposed of properly so that its not blowing around on the lot. More
Everyone at the dealership behaved in a professional manner. The servicing of my car was quick and I didn't have to wait very long. manner. The servicing of my car was quick and I didn't have to wait very long. More




