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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,989 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,989 reviews

December 22, 2023

Five stars for both Rodrigo Rojas and Toyota. Our first new car purchase was an amazing experience. Very knowledgeable and patient. Highly recommend them for your new/used car purchase. More

by kimberly_rivera_76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 22, 2023

Excellent staff who help us find the truck of my husbands dream. Jamie Gawellek was excellent also. Very professional and made this purchase very stress free. Thank you. Also Patricia kept contact with us w More

by ramosdt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Castellanos
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Dec 22, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Jamie Gawellek and Patricia receive the recognition they deserve. Thank you again and have a great day!

December 22, 2023

Missed estimate by 50% Needs closer estimates and lower price for oil change Otherwise good More

by maxsonra
Recommend Dealer
No
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Dec 22, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention, it's clearly an area we need some improvement.

December 22, 2023

When I pull in it took the girl out there like 15 min to help me even when she saw me pull in but the service advisor was very good and the wait wasn’t that long. More

by elizamagana42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 22, 2023

Rodrigo, Sonny and Mike gave me excellent service and a great deal on the exact Prius I wanted. They are true professionals at this dealership. I will never buy a vehicle from anywhere else. Thanks again! More

by AUSTINB232
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Yeager
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Dec 26, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to leave a review. It always means a lot that we have been able to give excellent customer service to our Loyal Toyota Customers. You had the best of the best and many years of experience working for you. Congratulations and thank you for choosing to do business with us.

December 21, 2023

Easy and helpful Made my experience a lot easier and was very helpful Thank you More

by riosanthony755
Recommend Dealer
Yes
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Dec 21, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 21, 2023

My experience with the dealership was quick, efficient, easy to understand why we were doing More

by Rosalbaadame529
Recommend Dealer
Yes
Employees Worked With
Gregory grimes
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Dec 21, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 21, 2023

Great experience, my car was in and out in a timely matter. The store was clean, and all the associates were friendly. More

by TANESHAT12
Recommend Dealer
Yes
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Dec 21, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 21, 2023

So far so good, pleasant, good customer service and the wait is not so long More

by mariasummers720
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 21, 2023

The service took to long I had an appointment for 7:30 for a wheel alignment and tire rotation I didn't leave until after 10 More

by drthompson936
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Dec 21, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

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