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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,038 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,038 reviews

December 18, 2023

He always very involved in every step of the work being done. Explains everything, has great customer service More

by SHELLIEBANKS
Recommend Dealer
Yes
Employees Worked With
Greg Grimes
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Dec 18, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

December 18, 2023

Annie was very personable and professional. Glad I received coupons in the mail for certain services otherwise I wouldn't have done them. More

by Noopster
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her.

December 18, 2023

By being an elderly woman when finished with my car they park it so But thanks Annie she went and bought my closer's for and I was so thankful Just be more aware of seniors citizens thank you More

by jlgdenson
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 17, 2023

Good. . But they didn't have all the parts for repair they scheduled and we had to make a second trip. Otherwise all good.. More

by RV52
Recommend Dealer
Yes
Employees Worked With
Mr. Garcia
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Dec 18, 2023 -

Toyota of Lancaster responded

Thank you for your review. We appreciate your feedback so we can make improvements to the service with provide our customers.

December 17, 2023

Great service. Everyone is courteous and professional. I liked that Doug was able to have someone take me to Enterprise to get my rental car. More

by KDOG222
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Dec 18, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 17, 2023

1 word EASY! Dealer took care of my situation glad they were able to help! More

by mibraynn
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
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Dec 18, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 17, 2023

Quick and thorough The guy that help me was very courteous and helpful I didn't have to wait long More

by Subtract12
Recommend Dealer
Yes
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Dec 18, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 17, 2023

Gran experiencia con la ayuda profesional del Sr. Rodrigo Rojas pudimos encontrar el carro perfecto para la comodidad de mi familia y fue muy claro en solventar todas nuestras preguntas More

by Daysi Abuslin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

December 16, 2023

very kind and considerate of my time and finances. everyone was respectful and very helpful More

by MARYJ4TA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Gutierrez
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Dec 18, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

December 16, 2023

The service department gave poor customer service and did not try to apologize for the inconvenience nor compensate me . More

by CNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

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