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Toyota of Lancaster

Lancaster, CA

4.5
5,988 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,988 reviews

April 08, 2020

Due to COVID 19 ,there was no wait time. The clerk who helped me was professional and wore gloves during my interaction with her. I will continue to have my vehicle serviced at this location. More

by rnstephe
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Perez, Stephanie Santiago
April 07, 2020

Dealership Service The service department is extremely efficient and responsive. I have bought several cars from this dealership and have never been disappointed. Cost More

by BIGSKYDSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Garrido, Teresa Caso, Max Ciotti, Joey Gonzales, Joel Gonzalez
April 03, 2020

My experience was a fast and easy one, Joey helped me out and did the best he could to accommodate my needs. The truck needed a clutch replacement and it took no longer than a day and when returned it worked More

by David Olivares
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
April 02, 2020

Everything was great! I was kept informed of the progress. I went in for servicing and had problem with my front right side strut. They ordered the part and took care of it the next day. Erick Bravo More

by JOANIE011
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2020

We bought two cars here. First we bought a 5 star pre-used car that broke down after 16k miles with no help from them. We bought a new Prius here for the brand not the dealership. More

by Pastor
Recommend Dealer
No
Employees Worked With
Antonio Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Monico, Joey Gonzales, Rabia Naib
Apr 02, 2020 -

Toyota of Lancaster responded

Hi Pastor, We appreciate your feedback regarding the mechanical issues involving the Chevy Cruz. Although we sympathize with the dilemma you faced, unfortunately, we had to defer to the warranty company's decision and abide by it. You voided the 5 Star Vehicle Service Contract you purchased when Stop Leak was found inside the system by Chevy and here at Toyota. Our service department is here to help and advise our customers. A quick call to one of our service advisors would've helped determine if something could be potentially harmful to the vehicle or your warranty. We are here for our family of customers and appreciate your Toyota brand loyalty. Thank you for the 5-Star rating for team members Michael and Rabia, we appreciate your comments. We wish you and your family well during this time. Toyota of Lancaster

April 01, 2020

Their was a lot of items they didn’t explain about the loan. It’s very disturbing when you get a email from the leader tell you that you have to be in a special program even when your credit score is abov More

by Not Happy
Recommend Dealer
No
Employees Worked With
Refugio Garcia
March 31, 2020

Toyota of Lancaster is an awesome place to get your vehicle worked on. I service all of my vehicles with Toyota of Lancaster. Their sales staff is professional and friendly. All staff members are great More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Yeager, Tom Grabbit, Max Ciotti, Stephanie Santiago, Joey Gonzales, Ramon Lozano
March 30, 2020

Last visit was a fail , female workers were just goofing around with male employees, I was told my breaks were in the red, but all my previous visits I was never told my breaks were in the yellow, it took a More

by LIZZYLOVESAPRIL
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people
Mar 30, 2020 -

Toyota of Lancaster responded

Hi LIZZYLOVESAPRIL, We would be more than happy to provide you with a copy of your report card that tracks your vehicle's health at every service appointment. At both your November and September service appointments, we marked your front and rear brakes measuring in the yellow, indicating they would require further attention. We appreciate your statement regarding the girls working the counter. We endeavor to provide excellent customer service for our family of customers, and we apologize that you didn't receive it at your last visit. We will use this as an example for training purposes. Thank you for your input today. Toyota of Lancaster

March 30, 2020

Joseph Gonzalez is awesome. He noticed me right away waiting and approached me and asked if I was being helped. I said no he took care of me right away I was very satisfied.. keep up the good work Josep More

by LUCYAVILA61
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 30, 2020

Everything was great! I took my truck in for service and I had a wonderful experience, Joey was my service advisor and everything went as planned! Thanks for being so grea More

by JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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