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Toyota of Lancaster

Lancaster, CA

4.5
6,039 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,039 reviews

November 25, 2019

Excellent experience Toyota of Lancaster is a dealership I will work with again and again and again sales staff did not constantly call me and respected my wishes so when More

by JENCUMMINGS71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Garrido, Stevie Herrera
November 25, 2019

Best car experience Joe and Justin were great, made it in and out for me to drive off my brand new Toyota. Highly recommended, drove from vegas fo pick you my new vehicle More

by mboghos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Neuburger
November 24, 2019

First Maintanance Scheduled appointment. It almost seems like they are not aware of their appointments, like they over book. But overall it was done in time. will come More

by Allstar12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2019

disappointing Normally I like their service - in, out, no fuss but this time because my assigned supervisor wasn't there I had to wait 30 minutes to get checked in More

by CEOZALTIN
Recommend Dealer
Yes
Employees Worked With
don't know never got names i was 'worked in' since my appointed supervisor wasn't there
Nov 26, 2019 -

Toyota of Lancaster responded

Hi CEOZALTIN, It is difficult to predict the eta of one of our three courtesy shuttle's given all the variables, but we do apologize for the extended wait time and hope that during your next service, we can get back to "normal, in-out, no fuss." We appreciate your business and thank you for the feedback. Toyota of Lancaster

November 23, 2019

We are happy to have purshase another Toyota vehicle Every one was very helpful and friendly..this is the second vehicle we have we have purshase we like Toyota is so reliable great vehicles More

by HERLINDABEATTY64
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian
November 23, 2019

Great Customer Service The wait time to talk to service rep was minimal. Service rep was vary helpful. The repairs are top notch. The store was vary clean. More

by eyesfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
November 22, 2019

Kiara was awesome!! She did great job!!She is very friendly, and alway help me to solve my problems. Kiara is the BEST One on Lancaster Toyota! ! Thank you! More

by WUYONGJIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2019

Awful Spend over 2 hours with and apt. The lady didnt even say sorry for the wait was rude. Then gave me the keys and parked my car in some random spot and More

by coats526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 26, 2019 -

Toyota of Lancaster responded

Hi coats526, Our records show you being checked in at 3:18 pm and checking out with the cashier at 4:30 pm. The service manager would have happily given you an apology if you checked out with her. If our customers are in a hurry and choose not to wait for their service manager, they may check out and retrieve their keys with the cashier. We understand that your time is important and sometimes waiting while we assist other customers is not ideal. We appreciate your feedback and apologize for our lack of customer service during your appointment. Toyota of Lancaster

November 22, 2019

Very fast and pleasing Sales person was very knowledgeable gave me great information and gave me the best deal that anyone has given me in a long time on a new car. More

by JACQUELINELOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Rivas
November 21, 2019

Love the customer service. Great customer service. Our sales associate Stivie was great and kind. 2nd car we buy in Lancaster. They made sure we got taken care of. Really will More

by EBVAZQUEZ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Yeager, Stevie Herrera
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