Toyota of Lancaster - Service Center

Gregory Grimes goes out of his way to develop a personal relationship with his customers. relationship with his customers. More

21000 mile maintenance scheduled. Wheel lock not requested from customer and windshield wiper torn and notified customer. Went to Arizona for a week, 400 miles away and raining for 3 Wheel lock not requested from customer and windshield wiper torn and notified customer. Went to Arizona for a week, 400 miles away and raining for 3 days. Not happy with Toyota”s lack of communication and service. More

I have been coming to this dealership for the past 19 years. It has always been a great place to buy vehicles and get them serviced. The people at the service center are amazing and hard working. They al years. It has always been a great place to buy vehicles and get them serviced. The people at the service center are amazing and hard working. They always work hard to have me in and out of servicing. Chanin the service manager has always been amazing! More

Great service all the time customer service is wonderful very satisfied Great work great people very satisfied Great work great people More

**My Experience at the Toyota Dealership** I recently had a terrible experience at a Toyota dealership. They charged me more than the initially quoted amount and refused to honor my warranty due recently had a terrible experience at a Toyota dealership. They charged me more than the initially quoted amount and refused to honor my warranty due to unfounded allegations of modifications made to the vehicle. Despite my request for evidence, they failed to provide any proof that the vehicle was ever modified. In addition, there was blatant negligence regarding the research of the car's maintenance history, as documented in the Carfax report. It was clear that no effort was made to verify the car's maintenance records. Based on this experience, I would strongly recommend avoiding this Toyota dealership for any warranty claims. They make baseless claims and put forth every effort to avoid covering issues. I am currently pursuing other avenues to resolve my issues. More

Mal servicio nunca trabajaron el carro y lo dejaron igual y nos hicieron esperar 4horad para nada y nos hicieron esperar 4horad para nada More

Don't see there names on the list but I only have Joe Garcia check me in and Greg Acuna work on my car, a 2010 Prius. Only schedule appointments on days when the two of them are working. They know what Garcia check me in and Greg Acuna work on my car, a 2010 Prius. Only schedule appointments on days when the two of them are working. They know what they are doing and I appreciate both gentlemen very much. I'm a retired senior citizen and know how my generation can be lied to and taken advantage of. I have utmost confidence in both gentlemen. I'm in no way saying the other Service Department staff are not competent, I'm sure they are but my experience with Joe and Greg has always been pleasant and I've always been treated with utmost respect.....which is important to my age group. More

The check-in was quick. Excellent customer service. And the whole ordeal took less than a 1/2 hour. Excellent customer service. And the whole ordeal took less than a 1/2 hour. More

5 Star Excellent, but mechanics need to be aware not to leave grease or soot in the interior of the car. leave grease or soot in the interior of the car. More

Max was very polite and had knowledge of the Toyota brand. I had a Honda Accord for 12 years,a camry for 10years;both cars were serviced at the dealer. Max did a good job. brand. I had a Honda Accord for 12 years,a camry for 10years;both cars were serviced at the dealer. Max did a good job. More