Toyota of Lancaster - Service Center

It started with a phone call where I was told I had two Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appoint Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appointment. Which is not true. I have only one Corolla Cross I called back in a few days and finally got to make an appointment. While my car was getting an oil change, I walked around and even had to find people to ask questions about the new Tacoma’s. I also asked about a new floor mat for my Corolla cross. I obviously interpreted a person conversation between the man and woman sales people. He seemed annoyed I asked the question and just continued his conversation with her. I went to the hot water dispenser and there was only cold water. Terrible customer service all around. That’s until you get to Annie. I told her everything that was going on and she looked up the information on the Tacoma, told me to check on line for replacement formats and she offered to get me hot water. Annie would be the only reason I would come back to that dealership. More

Very friendly, decent prices, great service and wonderful people. I drive 90 miles to get my car serviced here. people. I drive 90 miles to get my car serviced here. More

My service has always been satisfactory for this location. The only problem I experienced in the past was when I came in for my oil change maintenance they forgot to rotate my tires. Other than that location. The only problem I experienced in the past was when I came in for my oil change maintenance they forgot to rotate my tires. Other than that, I’ve had a good experience at this location. More

Everyone is very nice and they are efficient. For a 30,000 mile check up the wait was not bad For a 30,000 mile check up the wait was not bad More

Best place to shop for a new car! Fernando an Jeff made the process so much easier! Fernando an Jeff made the process so much easier! More

The team there are always nice, professional, and quick. I especially like the digital communication. I especially like the digital communication. More

Always with a positive attitude towards the customer. Fast and efficient . Usually get the service the same day Fast and efficient . Usually get the service the same day More

I was very pleased with my service experience at Toyota of Lancaster. Everyone involved did an excellent job. of Lancaster. Everyone involved did an excellent job. More

Professional personnel. Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the crisis of the Eaton Canyon fire that essentially drenched the area with ashes. I would also like to especially thank Max. Great service great team thanks Charlene Green More

Needs better communication with their very valued customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been don customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been done More