Toyota of Lancaster - Service Center

Eddie Jimenez is AWESOME ! ! When he recommends a service its not because he wants you to spend more $$ but because he really care about you driving safely on the road . This gu ! When he recommends a service its not because he wants you to spend more $$ but because he really care about you driving safely on the road . This guy is VERY straightforward (is a polite way of course lol ) & will let you know what needs immediate attention vs something you can hold off for a few months but trust me ! The next time you see him , he will remind you abt the previous conversation you had to just to make sure you understand the risk. He’s not pushy but he will keep you aware . He’s very patient & informative so if you have a question PLEASE don’t hesitate to ask him . To Eddie there’s no such thing as “ silly” or “ dumb” questions he will explain it 50 different times in 50 different ways just so you understand completely . I mean I could go on & on about Eddie his customer service deserve a 20 star! Because 5 is not enough. Shout out to Toyota of Lancaster for having such a amazing EMPLOYEE !! #EDDIEDESERVEARAISE! P.s the rest of the staff members are polite & nice as well ; I’m always greeted w/ a smile every-time I arrive . More

Great service. Great service. Great service.great service. Great service great service. Great service. Great service. Great service. Great service.great service. Great service great service. Great service. Great service. More

Got me in fast and out fast. Service dept was available for any questions to be answered Service dept was available for any questions to be answered More

Very good custumer service. defenitely I will always go back to this dealership because they are very nice and courteous. defenitely I will always go back to this dealership because they are very nice and courteous. More

I am always happy with Eric he is always very helpful and caring.great guy . caring.great guy . More

Poor customer service and lack of professionalism and work ethic. No follow up from the Supervisor's to the staff. work ethic. No follow up from the Supervisor's to the staff. More

The service advisor explained everything to my satisfaction. She was very nice and my car's oil change was completed in 30 min. Will bring it back next time for service satisfaction. She was very nice and my car's oil change was completed in 30 min. Will bring it back next time for service More

Idk. I enjoy my visits because everyone is courteous and work completed in a short time👏😃 I enjoy my visits because everyone is courteous and work completed in a short time👏😃 More

5 Erick was polite and respectful in dealing with me; and he answered any questions that posed to him in a reasonable manner. He made me feel respected and I very much appreciate that! he answered any questions that posed to him in a reasonable manner. He made me feel respected and I very much appreciate that! More

I felt safe at the dealership. The service was completed in a timely manner and I was treated well. I believe that I misspelled Eduardo's name earlier. The service was completed in a timely manner and I was treated well. I believe that I misspelled Eduardo's name earlier. More