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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,956 Reviews

3,956 Reviews of Toyota of Lancaster - Service Center

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July 28, 2021

The service department employees were helpful, kind, courteous, and took great care of me. The mechanics took great care of our vehicle and it was returned impeccably following it's recall work. More

by COCHRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

Lancaster Toyota service department was very courteous and prompt. Also explained the issues that I needed to address for next time (ie tires). Very satisfied. More

by akmfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

My brakes were inspected and they failed to inspect ext and int. Three days after I left I hear metal grinding and brought it back. We look at the report and they have it marked as 4mm and yellow but in re More

by SCOTTPERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Toyota of Lancaster responded

Hi SCOTTPERL, We understand your frustration at having to return because of a mistake. However, we corrected it as quickly as possible and used this opportunity to perform a teaching session with our new technician. We really appreciate you letting us know. Thank you for your business and for allowing us to correct our mistakes. Drive Safe Toyota of Lancaster

July 21, 2021

Service rep. Was very attentive to my needs and listened to my concerns extremely helpful. and kept me updated on my vehicle while it was being serviced More

by DTBUCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

The local dealership is excellent in every respect , however I will never buy another TAYOTA product , I have found that Toyota Corporation of America is one of the financial supporters of congressmen a More

by VKHACHOONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Great service I just wish they had more sooner appointments, But other than that I like the fast service and I like that they take care of my car More

by MT6615532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Agradesco a la persona que me atendio,Erick Bravo, muchas gracias por su servicio. Espero ser atentida por la misma persona en la proxima visita. More

by LILLIAN.PEREZ
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Awesome job! Very welcoming & just polite & offered great services & got my car within the day! I was impressed & happy! You are amazing! Appreciate you very much! More

by MISSALYSSA0690
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Fast ,Courteous, clean and convenient It’s the only Fast ,Courteous, clean and convenient It’s the only Toyota dealer in the antelope valley and they are excellent everyone seems to care and is genuin More

by MYVETTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell nance
July 14, 2021

I have been with Sean for years he’s the best very informative. The service department is efficient and helpful in all areas. Thank you More

by LGWENLARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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