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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,937 Reviews

3,937 Reviews of Toyota of Lancaster - Service Center

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February 24, 2020

Wait time I had a 10:00 am apt scheduled, I arrived 10 minutes early. I waited over 20 minutes to see the advisor. Cars in the "no apt" lane were all taken be More

by MRS.COOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember, it was not my usual advisor
February 24, 2020

Great service. Kiara was very helpful and professional. She was very knowledgeable and did let me know when my car was done on time as promised. More

by RICKYVAZQUEZ69
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2020

Channin is the best! Anytime I go in she's very helpful. Appreciate her and glad it's always smooth when going in for service. More

by Veronica
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2020

My service was with chanin yescas she is always great to me and gets my stuff done and really listen to what type of service I needed done on my Camry .. More

by itsmepattyf
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2020

Sean always reviews the comments of the service technician and why additional work maybe required. Sean is always professional and is asset Toyota of Lancaster ca. More

by Ojohn
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2020

Dealership is wonderful. I love how they are able to take care of my oil changes. It is confident having the van dip and pick me up. More

by EVANDOOLING
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Jose Martinez, Stephanie Santiago, Joey Gonzales, Michael Santamaria
February 20, 2020

Joey was extremely helpful and knowledgeable, he answered all my question. Was friendly and welcoming. Now ill say very very very very annoying 25 word minimum. Id give the minimum 1 star, but service depart More

by MOOREJASON2020
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
February 20, 2020

Terrible service, uneducated service advisers, and return vehicles dirty although they have a drive-thru car washing machine. never going back , rather drive an hour and go to Hammer. More

by alopez91331
Recommend Dealer
No
Employees Worked With
Teresa Caso, Michael Santamaria
Feb 21, 2020 -

Toyota of Lancaster responded

Hi alopez91331, We want to apologize for failing to live up to your expectations in our service department. Our newest advisor, Michael, is still in training. Both the Service Drive Manager and the Service Director are always available to our customers if they feel additional consultation is needed. Especially when in disagreement. We value your business. Toyota of Lancaster

February 20, 2020

Friendly service advisor. Service was very thorough. I love that Toyota has Extra Care for free for the 1st 2 years. However, the check-in process needs to be more effficient for scheduled appointments. More

by shelsley
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit
February 19, 2020

Dealer was great to work with. I was happy with the fixes that were performed and so far everything seems to be working well yes. More

by Blkwld
Recommend Dealer
Yes
Employees Worked With
Joel Gonzalez
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