Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,000 Reviews of Toyota of Lancaster - Service Center
Sort by
March 14, 2020
Maintenance service Although this is a late review from my actual service date, I just need to reiterate that my visit to the service department is always great. My car Although this is a late review from my actual service date, I just need to reiterate that my visit to the service department is always great. My car needs are always taken care of in a timely and a professional manner. I am a loyal costumer for this same reason. Thank you Chanin Yescas, I never get disapointed by you or your team!!! More
by LCordero
Verified CustomerEmployees Worked With
March 13, 2020
DIAGNOSIS AND WAIT TIME When I arrived to my appointment, there were many cars waiting and was told right away that the wait is long. I told the attendant that I was on my When I arrived to my appointment, there were many cars waiting and was told right away that the wait is long. I told the attendant that I was on my lunch brake and made it work, thanks for that! After the service was done, I was told that one part needed replacement. I took the care for second inspection by a different provider and told there was nothing wrong with my car. That was very disappointing! Did not expect that! I hate to say that this will be my last visit here. More
by lflor.vira
Employees Worked With
March 12, 2020
over booked the day and running behind They had over booked the day and running behind by 30- 45min. I had to leave my car and walk to work. then on lunch had to walk back to dealer to pic They had over booked the day and running behind by 30- 45min. I had to leave my car and walk to work. then on lunch had to walk back to dealer to pick up car. I saw other clients drive away and leave because the wait was so long and they had already ran over the scheduled appt. time. They did offer me a ride to work. The work preformed was great and has always been great. More
by trav
Employees Worked With
Henry Guzman
March 11, 2020
Great experience ... staff are courteous, polite and very accommodating... Clearly the appointment schedule is followed ... I did not wait too long ... the cashier was polite as well very accommodating... Clearly the appointment schedule is followed ... I did not wait too long ... the cashier was polite as well More
by AL_SABINO
Employees Worked With
Other Employees :
July Puzon, Stephanie Santiago
March 10, 2020
As always, the service was excellent. Joey Gonzales is an awesome service advisor. He made sure I was aware of all the necessary items on my truck were taken care of during my recent scheduled appointment. V awesome service advisor. He made sure I was aware of all the necessary items on my truck were taken care of during my recent scheduled appointment. Very pleased with the results. More
by ROBERTHUIE1961
Employees Worked With
Joey Gonzales
March 10, 2020
Dropped off vehicle for recall work. Airbag. Fan switch is loose, fuel low light inop now. Calls was told what they did couldn’t cause the problem.. is loose, fuel low light inop now. Calls was told what they did couldn’t cause the problem.. More
by Xp78
Employees Worked With
Jose Martinez
March 09, 2020
Toyota Service Department Service Department's Mr. Sean Preston has always provided excellent service whatever our needs - A very thorough detailed review is always provided - Service Department's Mr. Sean Preston has always provided excellent service whatever our needs - A very thorough detailed review is always provided - Mr. Preston is a true asset - THANK YOU! More
by waynenkerry
Employees Worked With
March 07, 2020
The service dept was quick and knowledgeable. Walking around while waiting I was greeted by Rabia, she was super friendly, and took the time to show me the new 2020's. If we decide to come back for the S around while waiting I was greeted by Rabia, she was super friendly, and took the time to show me the new 2020's. If we decide to come back for the Supra. We will buy from her. Thanks More
by Stacy G
Employees Worked With
Rabia Naib
March 05, 2020
Everyone is always so nice and handle things quick and no problems the driver who always takes me back and forth to home is really nice and professional. He’s the taller one of the drivers. Sorry forget his problems the driver who always takes me back and forth to home is really nice and professional. He’s the taller one of the drivers. Sorry forget his name at the moment but you look up my name it will show driver More
by RUANETAMMY
Employees Worked With
