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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,007 Reviews

4,007 Reviews of Toyota of Lancaster - Service Center

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September 19, 2024

Everyone was knowledgeable and treated us with respect. I will use your servive in the future. Very good service. Thank you! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

September 19, 2024

No matter what I have done they say 2 hours plus? I think 1 hour More

by Jpe459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Toyota of Lancaster responded

Thank you for your feedback. At this time even with an appointment wait time is 1 1/2-2 hours. We are working on ways to shorten the wait time. We appreciate your patience during this time

September 19, 2024

Long wait. Poor man’s waiting area. Refreshment / coffee seem afterthought, even employees probably will not drink. More

by Lionlegs1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Toyota of Lancaster responded

We're sorry to hear it wasn't an amazing experience. Our team is constantly striving to improve, so we will do better.

September 19, 2024

Love the customer care by the staff,concern about customer time,fast service was very important to my agenda,your team Will Hernandez was excellent. More

by myteacup6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hernandez
Sep 19, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 19, 2024

Steve Bravo has been upfront and direct in having my automobile served. Thank you very much! More

by L_GUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 18, 2024

Service department was great, was very satisfied with my car. Looking forward to next regular service. More

by careyc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rivera
Sep 19, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team

September 18, 2024

Exceptional customer service! I must say I was surprised with how helpful the staff was. More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Sep 19, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 18, 2024

Bad service , asked me to wait for nothing. Waited for 4 hrs without update. Called several times to check the status. More

by Maria v Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk the name
Sep 19, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns so please feel free to contact us directly at (661) 92-2103 so we can discuss your experience further.

September 16, 2024

Annie was fantastic. She was very kind and clear in her explanations. She does an excellent job in her work, and I would recommend her to others as well. Thank you. More

by thomaslamar96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 15, 2024

Good dependable service with no hassles. In and out in schedule for a tire rotation and oil change . More

by ECBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Toyota of Lancaster responded

We’ve passed your wonderful review onto our team. Thanks so much for taking the time to leave a review. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing us!

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