Toyota of Louisville

I came to Toyota of Louisville expecting to make our purchase through the Advantage Plan. We met Sam Smith and he got us financed with a major bank therefore helping us buy a lot nicer car than we ever purchase through the Advantage Plan. We met Sam Smith and he got us financed with a major bank therefore helping us buy a lot nicer car than we ever expected. Thanks Sam Smith for making our experience the best ever. More

Had a very pleasurable experience with Ed Childers picking out and purchasing our new Toyota Camry. He is very knowledgable about the vehicles and we have been recommending Ed's excellent service to picking out and purchasing our new Toyota Camry. He is very knowledgable about the vehicles and we have been recommending Ed's excellent service to all our family and friends! Can't thank him enough! More

I had an accident so I had to buy a car. I kept delaying because I dreaded spending all day at a car lot. It didn't take all day. It worked out great and Josh made it less stressful than I expected. Nice because I dreaded spending all day at a car lot. It didn't take all day. It worked out great and Josh made it less stressful than I expected. Nice guy - he was easy to work with and he (and the finance guy) went above and beyond to get me a loan that I could afford. More

I would highly recommend this dealership to anyone.Dennis Fante and Ed Kaltenbacher could not have been more helpful. It's very reassuring to work with someone who answers all your questions and let's you ta Fante and Ed Kaltenbacher could not have been more helpful. It's very reassuring to work with someone who answers all your questions and let's you take your time in making a very important decision.I never felt pressured and Ed was so helpful and kind during every step of the process. My husband and I were so pleased with our 2011 Toyota Corolla, a month later we took our daughter to see Ed and she is now driving a 2012 Toyota Corolla. Thank you Dennis and Ed for all of your help. More

Ed "K" is the best. He made my first car buying experience what I thought was impossible: painless and enjoyable. I walked out of another dealership in the midst of a deal because the customer serv experience what I thought was impossible: painless and enjoyable. I walked out of another dealership in the midst of a deal because the customer service was horrible, the salesman was pushy (including telling me to give him all fives on this web site and telling me how disappointed he was I hadn't done it yet, even though the transaction wasn't complete), and just the overall lack of warmth and care in the place. Ed and the staff at Toyota of Louisville were the complete opposite. From the moment I set foot in the parking lot, I could tell the staff cared about me and not just another sale. Everyone was warm and friendly. And Ed is the complete opposite of what car salesmen are supposed to be. He's nice, friendly, funny and immediately put me at ease. He's a genuinely good guy and extremely knowledgeable about the vehicles. I will tell everyone to go to Toyota of Louisville and work with Ed when in the market for a car. More

I been having my car for a year now and I can honestly say that I love my car and I love all the benefits that they offer me and the Salesman Kevin Willis was the best in situating my needs and wants in w say that I love my car and I love all the benefits that they offer me and the Salesman Kevin Willis was the best in situating my needs and wants in what I wanted in a car...GOOD JOB KEVIN WILLIS and I will be preferring people to Toyota!!!!! More

I'm 55 years old and this was the very best and most pleasurable car buying experience I have ever had. I am not into slick salesman with slick salestactics trying to pressure you into buying a car and pleasurable car buying experience I have ever had. I am not into slick salesman with slick salestactics trying to pressure you into buying a car and then sliding in hidden costs on you at signing. I had done my homework and already knew which car I wanted and it's fair market value. Immediately after a quick test drive I asked Walter up front for his bottom line figure including all extra charges, he promptly gave me a very fair and complete figure, and I accepted it. In less than an hour and a half I had driven in, bought a new car at a very fair price without any sales hassle, and had driven out with it. More

I had my 2011 Camry in for a blown head gasket. This dealership says it is my fault for leaving off the radiator cap. I didn't take it off. Of course with the BIG Toyota guys, you won't win. I now have dealership says it is my fault for leaving off the radiator cap. I didn't take it off. Of course with the BIG Toyota guys, you won't win. I now have to pay to have another motor put in my 1 yr. old car. I dealt with John Carbone, which he didn't seem to care either way. I even talked to him about my crappy tires that I had to replace at 15,000 miles, he didn't care about that either. No I am not a happy customer of Toyota of Louisville. They won't have to worry about seeing me again. THEY ARE CROOKS AND DON'T CARE ABOUT THEIR CUSTOMERS!!!! More

THIS IS A FANTASTIC DEALERSHIP AND I WOULD NOT GO ANYWHERE ELSE FOR SERVICE FOR MY 2008 HIGHLANDER. THE SERVICE PERSON JOHN CARBONE IS A WONDERFUL,EXCELLENT SERVICE PERSON. HE GETS THE JOB DONE. WHEN ANYWHERE ELSE FOR SERVICE FOR MY 2008 HIGHLANDER. THE SERVICE PERSON JOHN CARBONE IS A WONDERFUL,EXCELLENT SERVICE PERSON. HE GETS THE JOB DONE. WHEN I BUY MY NEXT TOYOTA VEHICLE THIS IS THE PLACE. More

All of the personnel are TERRIFIC!!! They are completely HONEST with me about everything that involves my car. They never try to cheat me and always work with me for better pricing. I have been going HONEST with me about everything that involves my car. They never try to cheat me and always work with me for better pricing. I have been going to them for over 20 years, and I have no intention of ever going to anyone else. The only time anyone else ever TOUCHES my cars is when I am out of town and cannor get to them. Scott, John , Mike, Bud, and Nick are GREAT!!!! Also, Amanda is a great cashier!!! Their personalities are wonderful, and it's great talking with them not only about my car but also about anything else. I enjoy seeing them! Because of them, my Corolla has over 303,000 miles and my Rav4 has over 214,000 miles and STILL RUNNING STRONG!!!!! I am grateful for all of their service!!!!! More