Toyota of Naperville

Happy with my Prius V This is the second vehicle we bought from Naperville Toyota and the sales person was Justin Buck both times. Justin is very helpful, answers all the This is the second vehicle we bought from Naperville Toyota and the sales person was Justin Buck both times. Justin is very helpful, answers all the questions and is not a high pressure sales person. He listens to what you want and then obliges. We wanted a blue car which they didn't have but they found one and brought it to their facility within 3 days. Justin took a lot of time to explain all the features of the car which were quite different because it is a hybrid. He also let us know that if we had any further questions or needed anything else explained, we could call him or come in and he would help us. The sales manager, Mark Croft, was very professional and helpful. Also the protection plans and warranty plans were explained to us thoroughly and we could choose what we wanted. They did give very helpful suggestions. The facility is very neat and clean, there are a lot of cars to choose from. The showroom is very well lit. Everyone you pass makes you feel like you are welcome there. When we had the protection package done on the car, the service people were very friendly and efficient. Their drop off and pick up is very user friendly. More

Toyota of Naperville We came into the dealership knowing what we were looking for, and customer service helped us get the car that we wanted at a price that was lower than We came into the dealership knowing what we were looking for, and customer service helped us get the car that we wanted at a price that was lower than our maximum budget. The overall experience was great and I would recommend this dealership to anyone who is looking to buy a Toyota product. More

Great Service I was very nervous about buying my first car. I thought i would be pressured and almost taken advantage of because of my inexperience with buying car I was very nervous about buying my first car. I thought i would be pressured and almost taken advantage of because of my inexperience with buying cars until I met Dave Zidlicky. He was very calming and helpful, answering all of my questions. He held my hand through every step of the process and I couldn't be happier with the service and my truck! More

Benchmark dealership I chose Naperville of Toyota based on volume and reviews, and I was not disappointed. The first thing is the shear number of vehicles they have; unle I chose Naperville of Toyota based on volume and reviews, and I was not disappointed. The first thing is the shear number of vehicles they have; unless it's a really unusual color combination, they probably have it. They also have a large staff, you won't have to wait around long for help. The only problem is they have too many Daves, both the gentlemen that helped me were named Dave and I kept turning my head every time someone said "Hey Dave!". In all seriousness though they were both professional and courteous. Like many people these days I do a lot of research online and if I had to make one criticism it would be the disconnect between what's on the website and what the sales staff are generally aware of. I should have mentioned the online pricing straight away rather than wait. Other than that minor hiccup (I did get the pricing I was looking for ultimately) it was a great experience. Recommended. More

good service Good service, friendly sales person.nice people to deal with, good people to do business with. I am happy with my purchase, no issues sofar. Good service, friendly sales person.nice people to deal with, good people to do business with. I am happy with my purchase, no issues sofar. More

Very Good Was polite, reliable and they explained avery single question I had. The facility was clean, just need a little more room for kids, some times we can Was polite, reliable and they explained avery single question I had. The facility was clean, just need a little more room for kids, some times we can go alone to make te pourchase. More

Excellent Used Car Purchasing Experience I went to Toyota of Naperville looking to replace a car following an accident. Dave Zidlicky was a very courteous, knowledgeable and informative sales I went to Toyota of Naperville looking to replace a car following an accident. Dave Zidlicky was a very courteous, knowledgeable and informative sales representative. He listened to my needs and requirements in order to find the right vehicle that fit my needs. He also demonstrated a great deal of professional courteous to a young lady car shopping alone which went a long way in earning my business. I would recommend Dave and Toyota of Naperville without hesitation and look forward to coming back again in the future. More

Quality experience! I bought my first car ever recently and Working with Toyota, and Robert Kieda, was quick and easy. I never felt pressured or like I was being cheated. I bought my first car ever recently and Working with Toyota, and Robert Kieda, was quick and easy. I never felt pressured or like I was being cheated. I was treated with respect and kindness and the whole experience overall was quite positive. I highly recommend this dealer! More

Finally a great experience at a dealership. Samantha was great with a no pressure attitude. I Hate shopping for cars like most of you I am sure, my wife and I are from lemont and we went in full Samantha was great with a no pressure attitude. I Hate shopping for cars like most of you I am sure, my wife and I are from lemont and we went in fully expecting the run around. Bryan and his manager (cant recall name) did everything they could to get us out the door with a great price and a great deal on our trade. I also have had some service done there, and I wish I could recall the service managers name, this guy was fantastic. This is the way a dealership should be run, I will be buying all my cars from Samantha and Bryan here in the future, and it might not seem like a lot but that will add up to over a hundred K in the next couple of years, and I appreciate that they understand your a customer long term. So thanks again to the used car department and the service department. No hassle and just a nice experience. Sincerely Todd M More

Awesome Experience ... My husband and I went in last weekend to look at a car in particular. We had never been to this dealership and was totally blown away by the l ... My husband and I went in last weekend to look at a car in particular. We had never been to this dealership and was totally blown away by the level of service and professionalism we experienced. Our sales consultant, Kareem Thomas, made all the difference in the world. He was the epitome of professionalism. He was extremely knowledgeable, courteous and professional. You typically expect pressure, the typical push and game centered salesmanship from dealerships, but it was not like that at all, which was a breath of fresh air. Our experience was comfortable and fun and we ended up coming home with our Toyota Venza. The dealership was amazing and inviting. We recommend Toyota of Naperville to anyone who is in the market for a new or used car, but you can't have a great dealership or a great experience without great people, and Kareem Thomas, made all the difference in the world...we are sure that our experience would have been good, but he made it great and memorable. More