Toyota of Naperville

To Whom It may Concern: I am writing this letter in To Whom It may Concern: I am writing this letter in strong recommendation if ROBERT KIEDA.I buy new car. My experience at Toyota of Naperville was v To Whom It may Concern: I am writing this letter in strong recommendation if ROBERT KIEDA.I buy new car. My experience at Toyota of Naperville was very gratifying. Thanks to all the staff, but especially to main sales rep.ROBERT.He had no problem with answering all of mine questions,scheduling test drives and providing me with frequent updates an special finansing,and sales promotions.Robert is an Extremly professional and very well informed sales rep. Thank you so much,ROBERT. Sincerely, Lidia Poddebski More

Jacob answered all my questions & made my deal happen. I am satisfied. The car was for my wife & she is happy also. He explained my warranty & offered to help me with my bluetooth hookup for my c happen. I am satisfied. The car was for my wife & she is happy also. He explained my warranty & offered to help me with my bluetooth hookup for my cell phone. More

This is the second car we have purchased from Dave Zidlicky at Naperville Toyota. Dave quickly found an ideal car for us at a great price and was fantastic to work with. His attention to detail, und Zidlicky at Naperville Toyota. Dave quickly found an ideal car for us at a great price and was fantastic to work with. His attention to detail, understanding our needs, and honest smile will keep us coming back and we continue to strongly recommend him to our family and friends for both new and used cars. More

If you are a returning customer looking to buy another car, don't expect any special treatment from them. As a matter of fact, you are far better off going to another dealer to buy your next car. This dea car, don't expect any special treatment from them. As a matter of fact, you are far better off going to another dealer to buy your next car. This dealer has no customer loyalty, and after the sale you are worthless to them. I learned this the hard way. Trade your car in at a different dealer to get the best value on it. BTW, they play the "keep your keys to force you to buy" scam. Avoid these people! More

Blas is really friendly. He showed me a car that really appealed to my eyes. Not only did he give me a great price but made me feel great about my purchase appealed to my eyes. Not only did he give me a great price but made me feel great about my purchase More

I 've alway been well received here. I have purchased 8 vehicles in 12 years here. I've always felt that I have been treated fairly, both with trade ins and new car sales. Their service department is secon vehicles in 12 years here. I've always felt that I have been treated fairly, both with trade ins and new car sales. Their service department is second to none with professionals who look out for the customer and never ever pressure you. More

My wife and I buy a new car. Our experience at Toyota of Naperville was very gratifying, thanks to all the staff but especially to our sales rep, Kris Kosinski. We love our new eco-friendly vehicle. Thanks Naperville was very gratifying, thanks to all the staff but especially to our sales rep, Kris Kosinski. We love our new eco-friendly vehicle. Thanks a million Toyota of Naperville. More

Great experience finding the specific vehicle we were looking for and the after market accessories that we wanted. very patient and professional throughout the entire process even though we were not in looking for and the after market accessories that we wanted. very patient and professional throughout the entire process even though we were not in a rush to purchase. More

Based on my dealings with Gary Jaros I don't recommend Toyota of Naperville. After I had an excellent experience with the Sales Person I was directed to the aftermarket and financial people. Gary was very Toyota of Naperville. After I had an excellent experience with the Sales Person I was directed to the aftermarket and financial people. Gary was very friendly and convinced us to purchase the extended warranty. However, he provided poor service in two areas. First, he told us that the remote starter we purchased would be covered by our 7 year extended warranty and even commented that they would cut into the wiring of the starter. Needless to say that later when I went to install the starter I talked to the service person and inquired about the coverage of the starter under the extended warranty. Not only the starter was not covered under the warranty but any wiring that was touched in the process would be excluded from the warranty as well. Given that this car has almost all of its units connected electrically I could not keep the electric started. I had to redo the financing paperwork to reflect the changes. This was done by another business manager. The second problem was dealing with the licence plates and registration. After 3 weeks I tried to contact the DMV and there was no record that the paperwork was submitted. After talking to Gary we were told that the paperwork had been submitted Jan 7, 2013. Today, Jan. 18 I contacted the DMV and there is no record that the paperwork was submitted. I called back and Kathy (accounting???) told me that the check has cleared and that the paperwork was indeed submitted on Jan. 7. I asked for the paperwork showing it and went to the dealership to pick it up. When I was there the paperwork were the paper I signed on Dec. 19 and a check dated Jan. 08 (not cancelled). Given that the facts are not checking out I asked to see the cancelled check. I was told that it was cleared but I could not see it. Since all I have is their word, which so far did not show to be trustworthy, and that the facts are not checking out. I am to wait for what they say is at least 60 days to know if my plates are being processed by the DMV or not. At the end of this 60 days my temporary plate will expire. It is very frustrating to see the carelessness that they treat someone that has purchased 3 new vehicles at the dealership. I am ready to move my business to a less conveniently located dealership to purchase my next car (within the next year). More

Dave was great. Friendly, patient & helpful. He made the process easy. We came in looking for a certified used Highlander, saw several but in the end choose to buy new. I would recommend Dave to my fr the process easy. We came in looking for a certified used Highlander, saw several but in the end choose to buy new. I would recommend Dave to my friends. More