Toyota of Naperville

Overall experience was great, they were not too pushy. I was disappointed that the extra extended warranty came up during signing of papers with the Finance person. This should have been brought up during was disappointed that the extra extended warranty came up during signing of papers with the Finance person. This should have been brought up during the sales process. More

Kareem was an easy and personable salesperson to work with and I would recommend him to anyone. He explained the differences between the hybrid options we were looking at and negotiated a fair deal with with and I would recommend him to anyone. He explained the differences between the hybrid options we were looking at and negotiated a fair deal with us. He was patient and friendly and made the car-buying experience hassle-free. I left Toyota Naperville several hours later with a car I wanted at a reasonable price. More

Harvey Nyien does a wonderful job in selling cars. He listens carefully to our needs, he is knowledgeable about the cars and their features, and communicates clearly without the hype that can be common i listens carefully to our needs, he is knowledgeable about the cars and their features, and communicates clearly without the hype that can be common in buying a new automobile. Harvey maintained periodic contact with us throughout the past year and has become a friend. He is trustworthy and thinks of things for us to consider that we hadn't thought of. His no pressure sales approach is unique and very welcome as the car buying decision does involve a significant investment. He is the reason that we switched from another Toyota dealer to Toyota of Naperville. Thank you, Harvey! More

After having my car in for service just before Christmas.I developed another problem.I left a voice mail for the service manager,Robin Clark on a Friday.She was on vacation at the time.To my supri Christmas.I developed another problem.I left a voice mail for the service manager,Robin Clark on a Friday.She was on vacation at the time.To my suprise she called me back within the hour and made sure I could come in for service the following monday.Monday at 7am Robin recived my car and made sure I had a loaner to drive while my car was in for service.Through out the week,Robin called or left me voice mails as to the progress on my car.I love my Toyota,but it is service from people like Robin Clark that keep me coming back.She takes the "Dread" out of going in for service. More

Harvey Nyien was wonderful to work with. We have known Harvey a couple of years and he has maintained periodic contact with us during last year. When we realized our Prius C was too small and the seats w Harvey a couple of years and he has maintained periodic contact with us during last year. When we realized our Prius C was too small and the seats were not fitting us we went to him and explained our problem. Harvey listened carefully and then recommended we try the Prius V. It turned out to be perfect for our needs. Harvey is an excellent communicator. He speaks clearly and concisely. His speed of speaking is moderate so that we understand what he is saying. He speaks in a low volume and doesn't have the HYPE common with so many auto sales people. He is knowledgable about his products and suggests concerns that we should consider in making a purchase decision. Harvey doesn't sell cars but assists the buyer through the process of selecting the right automobile. He is trustworthy and honest. We have purchased 7 automobiles from another Toyota dealer. Harvey has caused us to switch our allegiance to Toyota of Naperville. Thank you, Harvey. You have become a good friend. More

I am very satisfied with the service I got today, I was very well attended and all my questions were answered very well, at the end I got what we were looking for very well attended and all my questions were answered very well, at the end I got what we were looking for More

We have purchased a vehicle from this dealership before and were impressed with Jacob Basathia's knowledge of Toyotas as well as his excellent customer service. and were impressed with Jacob Basathia's knowledge of Toyotas as well as his excellent customer service. More

Nadeem: 1) Very knowledgeable about his products and Nadeem: 1) Very knowledgeable about his products and other dealers' products. I was expecting a pushy salesperson, but was pleasantly surprised with Nadeem: 1) Very knowledgeable about his products and other dealers' products. I was expecting a pushy salesperson, but was pleasantly surprised with his "teacher-like" salesmanship. He educated me in enlightening ways, showed me surprising benefits I didn't realize existed, and listened intently to my needs and wants and "guided" me into the right car without the slightest of pushiness. Knowledge was A++. 2) He followed through every step of the way. The process took 60 days to complete -- my car was stolen, and I had to wait 30 days for an insurance payout. Even though I had to wait a month for the payout, he said I wasn't wasting his time and that he would be happy to let me test drive any car. Even though I ended up custom ordering a car due to my wife wanting "THE" color, he didn't "push" me into having to buy something already on the lot. He had high patience with me. At first, I kept calling to see if my car was being shipped. Actually, I only called once -- he kept on calling me to keep me informed of the shipping status. Follow thru was A+. He even called me the very next day after I bought my Prius to ensure I was completely happy. 3) Price -- I told Nadeem up front that he'd be competing with two other dealers. After I was sure I wanted a Prius, I asked all 3 dealers to give me their best price -- Nadeem and Ulises were way below the other two. I even went back to the other two, and they said they couldn't beat Toyota of Naperville. Also, I feel like I got a deal, because it was below KBB.com's norm. Price was A+. 4) The cinch: for me, it's all about who you can trust. Nadeem and Ulises allowed me to test drive a used Prius for 3 days FOR FREE since I had to rent a car during the stolen period. Ulises said he's the kind of guy who wants to ensure I'm happy and that if I was disappointed with the purchase in any way (price, etc.) that he'd take the car back. Where I come from, that's pretty much unheard of - I was always told there would be an immediate 10%+ depreciation taking it off the lot, and for them to back up their product like that meant they were either stupid, or as I found out, were actually very smart. Trust factor = A+++ 5) Everyone there was very nice, very professional, and the coffee section was calming. Really a top notch experience. Nadeem and Ulises are good guys -- they're ethical, hard working (stayed till after close), listened, not pushy, educated, and nice. Ulises... 1) He was the manager that closed the deal. This is the seventh car I bought in my life and the first Toyota. I'm not extremely experienced, but I've been taken advantage of before, and I feel I did not get taken advantage of with him. Trust is A+. 2) Nissan and Hyundai sold me on the price, but when I went to sign, they offered me all sorts of stuff like rust proofing, car mats, etc. etc. After spending another grand or so I was told from a person that used to be a car salesman that I didn't really need any of that. I LOVE it that car mats were included, that they didn't insist and hard sell any extras, and that the price initially quoted was the actual price I paid. He didn't nickel and dime me with shipping costs or other bogus made up things - I trust him a lot for not upselling me. Trust is A+. 3) Like I said, I went to three dealers and he did indeed give me a competitive price instant one -- I didn't have to haggle (but I still did a little :) Fairness = A+. 4) He's a nice guy who stands by his product and hides nothing. Ethical = A+. Overall experience... From initial contact to closing the deal to obtaining financing from Mrs. Garafolo (sorry, can't remember her first name), everything was very professional and smooth. My wife and I had a great experience and we suggest you purchase a used or new car from Nadeem Mirza. Best part -- we have a great Prius v 5 in the clear sky color we wanted. I appreciate all the respect Nadeem has given us; we got a great deal and my experience is a 5 out of 5! Thank you, Mike Brennan VP RE/MAX of Naperville More

Larry Dulik is professional, personable, knowledgeable and did everything in his power to match our request and budget with Toyota's inventory! Larry kept us informed of progress through emails and phone and did everything in his power to match our request and budget with Toyota's inventory! Larry kept us informed of progress through emails and phone calls. We were delighted when he called and said "your car is here, when would you like to pick it up?" Dave Castellanos explanations of the final paperwork before delivery allowed a smooth transaction. More

Working with Toyota of Naperville was an experience like no other at a dealership! Geoff Sidlow was very patient and understanding when I didn't want to purchase the day I came in for a test drive. Two da no other at a dealership! Geoff Sidlow was very patient and understanding when I didn't want to purchase the day I came in for a test drive. Two days later,giving me time to think ,Geoff called and asked how I was doing and talked to me as a person , not just another sale. After a few minutes we talked about my possible purchase , and I was happy to tell him yes , I was going to by the Tacoma. Although not in stock in the color I wanted Geoff said he would find my truck for me.I received a call later in the day and was told "your truck will be here clean and ready for you to pick up tomorrow ". I was shocked it happened so quick. That is true customer service. As promised I went to pick up my truck the next day and it was SPOTLESS ! The whole process went smooth with almost all the paperwork done before I arrived. When speaking to KC about adding anything to the vehicle , when I said no she never pushed the issue and just kept moving forward . David in finance had all the professional and personable qualities you would want in someone that is dealing for you, not just to get you to buy. He even beat the rate I was given, by another lender.Great job. Geoff ,KC ,and David made my purchase a smooth transaction . Thank You, Toyota of Naperville for a great sale. More