Toyota of New Bern

Bruce Smith was very friendly and courteous. He showed us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On a scale of 1 - 10, I would give Bruce a 10. I love my new Prius. Sincerely, Sally Cornford The dealership is great, but I don't like having to log into any other account. More

Yesterday my husband and I went into Toyota-Subaru to just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to g just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to getting the price we wanted to showing us around the building, so at later dates(oil change and other services) we would know where to go, who to ask for and what steps were needed.....His customer service was ABOVE and beyond other experiences we have had in buying vehicles!!!Thank you Paul, for making us feel like we mattered to you>>WE will see you again!!!!!!!!!!!! More

Great service. Worked to get us a good deal on car and payment options. Would recommend and will go back when comes time to get another car. payment options. Would recommend and will go back when comes time to get another car. More

I requested additional information about a Toyota Highlander. I requested the additional information because there was only a picture of a steering wheel on the website. Why list the vehicle on the i Highlander. I requested the additional information because there was only a picture of a steering wheel on the website. Why list the vehicle on the internet if you are not going to post pictures of it? I would have preferred not to speak with anyone, looked at the pictures and moved on. Instead, I had to enter my info and request pictures. I was contacted by Paul Stokes (multiple times) who left me voicemails requesting a call back. I had been busy and was not able to respond for a day or two. He called again today and when I called back he was not available so I left a message for a return call. When he called back I found quite possibly the rudest sales person I have ever encountered. I am a professional sales person and deal in B2B sales. I have to overcome competition in different markets and in different states on a daily basis. We discussed that I was in the process of selling my 2011 Toyota Tundra and that I intended to buy "2" yes "2" vehicles. I advised that I was just in the beginning stages of my car search, and when I began to ask questions about a specific vehicle he countered with questions never answering my own and with an extremely rude attitude. I continued to explain that I was located out of town and was shopping for a vehicle for my wife. I advised that I had found comparable vehicles in VA and charlotte. He proceeded to tell me that it was bad enough that he had to compete with dealerships in neighboring counties but to have to compete across state lines was ridiculous. He followed that by stating that if I wanted to drive to Arkansas to buy a vehicle more power to me. I have to say, you are a horrible excuse for a salesman, and it is time to wake up and step into the 21st century. The internet is real and people use it. We research purchases and want our money to go as far as possible. You may not want to argue over $100 but its my $100 and I will spend it where I want. I do not owe it to you, you my friend have to earn my $100. I find it hard to believe that you sell 17 cars a month with the condescending and pretentious attitude that I got. I can guarantee that I will pay more for a vehicle before I will ever step foot on that dealership. I can only hope that the owners don't not know that these types of interactions are taking place at their establishment, because if they condone it, they deserve reviews like this. More

My experience at Toyota of New Bern was the best My experience at Toyota of New Bern was the best experience I've ever had at any dealership I've ever purchased a vehicle from. Paul Stokes My experience at Toyota of New Bern was the best experience I've ever had at any dealership I've ever purchased a vehicle from. Paul Stokes contacted me once I made an inquiry online and we agreed on a day and time for me to visit your facility. When I arrived, Paul met me at the door and from that moment until the sale was complete, he was professional, yet peronable. I described to him why I was there and what I was looking for and he knew exactly where to start. We test drove a Corolla S model once he demonstrated all the features the vehicle had. Once we got back to the dealership, he realized that I was looking very hard at the Corolla S showroom floor model so we started the process with that vehicle. From the very beginning, I let Paul know that I was also considering the Dodge Dart as well. So once I finished getting the offer from Toyota of New Bern, I was gonna visit the local Dodge dealer and inquire about the Dodge Dart. Although Paul and Erin tried digilenty to talk me out of it and to go ahead and take the Corolla, I promised my wife and son that I would compare the two before making the purchase. I left Toyota of New Bern and drove straight to the Dodge dealership. I did test drive one of the Darts and I quickly made my mind up that the Corolla was superior and the price was better as well. Just as I was leaving the Dodge dealership, Paul called me and I told him that I was on my way back in to sign the paperwork. They were very fast and efficient once I returned. The finance manager was very thorough and expidited the process. To top off the experience, they delivered my new vehicle to my home in Greenville NC and the two gentlemen that delivered it were very friendly too. This dealership is very impressive and I look forward to dealing with them in the future. I will refer my friends to Paul Stokes at Toyota of New Bern. Sincerely, Ross Simmons More

Took 2011 Camry Hybrid in for for inspection and routine service. Decided to look at 2013 Avalon Hybrid while waiting. Ended up driving home in new car. Trade in allowance was fair and pricing of new veh service. Decided to look at 2013 Avalon Hybrid while waiting. Ended up driving home in new car. Trade in allowance was fair and pricing of new vehicle was so aggressive that combined with competent salesmanship, we simply couldn't resist. My wife and I are extremely pleased with the car and the dealership. Arthur R Levey More

We had a great experience and Erin was very knowledgeable about the camry and all the options. The transaction was fast and financing was what I expected. Erin was very freindly and professional and would re about the camry and all the options. The transaction was fast and financing was what I expected. Erin was very freindly and professional and would recommend others to buy from him. The overall experience with the team at the dealership was great. Will consider this dealership the next time. More

Mr. Daniel Eason and his staff are the most trusted and professional group of service representatives in the industry. For this reason, I have had all service both scheduled and unscheduled maintenance pe professional group of service representatives in the industry. For this reason, I have had all service both scheduled and unscheduled maintenance performed at Toyota of New Bern. I highly recommend this dealership to anyone. Outstanding professionalism is displayed by the service department with every visit! More

This dealership is completely crooked. I was looking to possiblely downsize from my 09 Highlander to a Camry with consideration that I am a family of five. I was told by the salesman that if it did not fit possiblely downsize from my 09 Highlander to a Camry with consideration that I am a family of five. I was told by the salesman that if it did not fit my family I would be able to come back the next morning. I returned and told him this car was not going to work for my family and needed my highlander back, not only did they not return my perfectly good Highlander, they ended up replacing newly purchased Camry with a 2013 Highlander model that had none of the items they promised. They were supposed to honor my 15500 trade in with incentives that made equaled my trade value of 18000. It seems if all they cared about is making money off my trade. I never saw the remaining incentives and when I asked all managers, Marc, Chuck, and Jason were extremely rude and Paul played as if he was an innocence victim. Marc told me I needed to puchase my incentives on my own after the transaction. How these people stay in buisness is unbelievable. I was held on three consecutive days for a min of three to two hours while they made excuse after excuse. They did not honor thier word and if you ask me my opinion...they are nothing but trash. I have been buying Toyota's for 10 years and have NEVER been treated so poorly. Do not buy from them. Take the drive to Massy in Kinston. They give Toyota a bad name. I have notified Toyota corporation and filed a complaint. They told me to rate them "poor" on the survey when it is mailed to me. It will hurt thier awards and bonuses. More

My husband and I recently purchased a car there. I was trading on my 2007 rav 4 for a new car that was on perfect condition. We were not on the market because we needed a new car but because we WANTED a n trading on my 2007 rav 4 for a new car that was on perfect condition. We were not on the market because we needed a new car but because we WANTED a new car. We told our salesmen that we just wanted to look and get some pricing. We were there for three hours!!!!! We could not even leave because they had taken the keys to our vehicle when we allowed them to test drive it for pricing purposes. The only offered 10000 on the trade in and only offered the new car at msrp. My husband finally retrieved our keys and we left. The next morning they tried calling both my husband and I multiple times while we were at work. Telling us that they had made adjustments to the car and that they were willing to work with us. However, they were not willing when we returned a few days later to make the purchase. This dealership does not have the goal to sell cars. After we finally threatened to make the drive to another dealer we were able to get the car at a price we liked. But that was not the end of the awful customer service and poor business practice. A part of the deal was to title the car in Indiana which is where I reside. A week after our purchase we had not heard anything about getting the car registered and plated. When we called we were told that they were not going to allow us to title it in Indiana because I was on another car loan with my ex husband at the address I had given. I was not in fact on another car loan with an ex husband rather my baby brother who also lives in the same household. The dealership had gotten things all mixed up and had done the paperwork incorrectly and was just to lazy to fix their own mistakes!!!!! This was hands down the worst sales experience I've ever encountered. More