Toyota of North Austin

Dishonest ! !! When I tried to negotiate or discuss pricing, I was told on three separate occasions that the Car I was interested in was sold, when in fact it is !! When I tried to negotiate or discuss pricing, I was told on three separate occasions that the Car I was interested in was sold, when in fact it is still on the dealers lot. More

tuve que llevar mi Toyota ahí para que se le revisara la luz de la bolsa de aire pero tuve una experiencia desagradable desde el primer momento que llegué ahí el jefe de la persona que empezó solo con excus luz de la bolsa de aire pero tuve una experiencia desagradable desde el primer momento que llegué ahí el jefe de la persona que empezó solo con excusas para no hacer uso de la coberturas que le pago a el vehículo bueno pero lo peor vino después me dieron el diagnóstico que al parecer era un cable debajo de el asiento y me llamaron para decirme que me costaría 360 dólares la reparación y que saldría de mi bolsa ,y no podría utilizar mi cobertura que le pago a el vehículo luego me llaman para decirme que serían $5500 dollars la reparación y como me rehusé a pagar esa cantidad terminaron de cortarle el cable al vehículo los cables de abajo de el asiento lo cual eso es muy deshonesto de parte de ellos deberían haberlo dejado tal como estaban.lo lleve a otra parte y me cobraron 100 dollars por arreglar el problema estas personas son de lo peor lleven sus vehículos a otra auto servicio de Toyota More

Put a deposit down back in July/August and was told we would hear back about the car by October. Here we are in November with no updates or anything. When I called to get my deposit back, I was sent on a would hear back about the car by October. Here we are in November with no updates or anything. When I called to get my deposit back, I was sent on a wild goose chase to find someone who was able to do the refund. Q told me the refund would take 3-5 business days. Here I am 2 weeks later without the refund, still fighting to get it. More

0 STARS IF I COULD. DO NOT GO TO TOYOTA OF NORTH AUSTIN! Please listen to my suggestions and take your car to Toyota of Cedar Park instead. The difference in ser DO NOT GO TO TOYOTA OF NORTH AUSTIN! Please listen to my suggestions and take your car to Toyota of Cedar Park instead. The difference in service is NIGHT AND DAY (of course Toyota of North Austin is night). Let me tell you a little about my experience: -I called Toyota of North Austin to see how long it would take to get an estimate for my hail damage repair (This dealership is the closest to me). When I took it in, they told me it would be ready the following day. The following day close to the time they close, I called in since I had not heard back and they told me my car would not be ready until the following day. I called in the following day as I was headed to the dealership to pick up my car and they proceeded to tell me that my car would not start due to a piece being taken off of my car. The piece that was taken? It was inside of my car. At this point, I'm wondering why someone was able to get INTO my car to steal this part...? They told me they were reviewing footage and investigating it but that it was not ready. They told me they needed to order the part and that my car may not be drivable for days. A few hours later they updated me that one of their employees had stolen the piece off of my car and they were able to retrieve it and put it back onto my car. 1 day turned into 3 days during my first visit. -Trying to give them the benefit of the doubt, I agreed to drop off my car a few days later to be repaired. I dropped my car off and was told that in one week it would be ready and that I would receive updates. When I would call in I would be told that my hail damage was repaired, that they had all of the pieces in stock to replace on my car, that they were working on replacing the trim, that the trim HAD been replaced, etc. The ONLY thing they did was repair the dents on the main body of my car... AFTER A MONTH OF BEING WITHOUT A CAR. One month that was supposed to only be one week. I was repetitively told that things were completed that weren't and that it would only be a little longer. After a month, they told me that it would take 3 additional weeks to get the replacement trunk piece in and that I could pick my car up in the meantime. I went into the dealership to pick up my car and they told me they would not release my car to me until I paid for everything, INCLUDING THE WORK THEY HAD NOT YET DONE. I was infuriated. Infuriated is an understatement. After an hour of arguing with Ray, the man overseeing my car work at the dealership, and the manager, I was able to finally get my car after paying for just the work they did do. They stole a piece off of my car, they chipped my paint and didn't repair it, they left gold streaks of paint on my car, they had my car for 4 times longer than they told me initially only to have not even completed ANY work on my car after the first week, and they continually lied to me about the progress of the work being done. I DO NOT TRUST THIS DEALERSHIP AND NEITHER SHOULD YOU. Go to Toyota of Cedar Park. They video everything, they have great customer service, have a streamlined process, and they are honest and hard working. Don't waste your time at Toyota of North Austin. It is more than worth your time to drive 15 minutes further for a 100% better experience. If you have questions, feel free to give them a call! Unlike Toyota of North Austin, they actually answer their phone and they are more than happy to help you however they can. Since changing hands, this dealership has gone WAY downhill. More

I have had a great experience in the last 3 Toyota’s purchased from Charles Maund Toyota North. Shannon Brady is a rockstar and has made the whole process smooth and worry free. Your service department purchased from Charles Maund Toyota North. Shannon Brady is a rockstar and has made the whole process smooth and worry free. Your service department offers impeccable service and professionalism. I look forward to hearing from Shannon when the electric cars have a longer distance peee free charge and more charge stations available. I wouldn’t concede to purchasing a vehicle from anywhere else. You guys are great! More

Rude rude I asked meny question never heard back from them just not happy supervisor I talked to I told her about it never heard back them just not happy supervisor I talked to I told her about it never heard back More

I bought my Camry back when this was known as Charles Maund Toyota and it came with lifetime oil changes. The last time I had the car brought in they told me that they will no longer honor the lifetime Maund Toyota and it came with lifetime oil changes. The last time I had the car brought in they told me that they will no longer honor the lifetime oil changes. This new dealership was really aggressive. They told my daughter that we are now "blacklisted". So now that it was time for me to buy a new vehicle, I got one from another dealership. Never come to this dealership for anything! More

Alvin Reed is the guy when it's time to buy , no hassle kind of experience. kind of experience. More

Playing games and adding ridiculous markup to new vehicles. I was quoted a total purchase price of $41,095 via their website which included a $1495 markup. I then received a call from a salesman at vehicles. I was quoted a total purchase price of $41,095 via their website which included a $1495 markup. I then received a call from a salesman at the dealership letting me know their website is incorrect and actually there is another $1761 markup (in addition to the $1495). More

JR Castillo provided us with excellent service with our purchase and also service. He is an efficient asset to your company. He has well informed and trained on his ways of treating a customer. He does a q purchase and also service. He is an efficient asset to your company. He has well informed and trained on his ways of treating a customer. He does a quick and great job every time. We are very pleased and looking foward to return and recommend this dealer. Keep up the excellent customer service JR! More