Toyota of North Austin

Always appreciate the service and attention to detail from Toyota of North Austin. Will Mannella always takes great care of our vehicles. from Toyota of North Austin. Will Mannella always takes great care of our vehicles. More

Efficient professional and experienced the service manager Z was great! Will be back again to service vehicle. manager Z was great! Will be back again to service vehicle. More

it is nuce for them to take care of their loyal customer with service coupons. with service coupons. More

Finished the requested work much faster than indicated which was great. Not sure if you guys are supposed to top off fluids, my windshield washer fluid light is still on and not sure if you guys normally which was great. Not sure if you guys are supposed to top off fluids, my windshield washer fluid light is still on and not sure if you guys normally wash the car. More

Very professional and friendly! They got me on my way even before they said it would take! They got me on my way even before they said it would take! More

Shannon was a great salesman, perfect example of underpromising and overdelivering Thank you very much underpromising and overdelivering Thank you very much More

Nickel & dime the customer. My Tundra is less than 2 yrs old, 18k mls, 1yr+ warranty left, but they want me to pay out-of-picket for maintenance on covered systems. Funny, Rep t My Tundra is less than 2 yrs old, 18k mls, 1yr+ warranty left, but they want me to pay out-of-picket for maintenance on covered systems. Funny, Rep tried upsell me on 2023 model but I think why buy truck brand that I now know uses parts that last less than 2 years & aren’t covered by bumper to bumper warranty or the ToyotaCare that’s included for 2 yrs? To me a factory warranty on new truck means if it’s covered by warranty & has problem or breaks then you don’t have to pay out of pocket to service or repair the system or part with the problem/broken. Prime example, this very 2021 Tundra I own & bought new came from factory with completely broken a/c system, all 9 components filled w metal shavings from compressor & had to be replaced including all fluids, filters, hoses & cleaning the system. All done at no out of pocket cost to me, it did take a year+ for Toyota N Austin to acknowledge my a/c was a lemon from factory & it did cost me time because over that year+ of driving my sweltering truck I had 14 visits to dealership pleading for them to fix a/c. But point is once the acknowledged problem they fixed it at no cost to me. Same truck also came with blown speakers , I recorded audio of fried sound on day 1, which took a staggering 14 months to get fixed, but did at no cost. More

The service advisor Arielle Contrer, who dealt with her, was very professional and cooperative, and tried to help me as much as possible with a High professionalism, and despite the very high cost of repair was very professional and cooperative, and tried to help me as much as possible with a High professionalism, and despite the very high cost of repairing my car, although it is a 2013 model, i.e. ten years old, but the result is good, even if I did not drive the car for a long distance to know the result of the repair until now، I hope things go well. More

The advisor named Zsolt “Z” Lengyel is a very great guy in total, he was helpful & knew What information he was giving me. I really loved his service & recommend this amazing man. in total, he was helpful & knew What information he was giving me. I really loved his service & recommend this amazing man. More

Drop my vehicle for service five hours later I still hadn’t heard what the problems or what needed to be fixed. I called back I texted and no respond. I had to text another tech that’s helped me in the hadn’t heard what the problems or what needed to be fixed. I called back I texted and no respond. I had to text another tech that’s helped me in the past and asked him please if he could find out he said he would he would Call my person that was helping me which was lucky and tea finally called me back and said I was gonna have to take it to the collision side and this was about nothing to 30 I said OK did I need to go over there and drive it or what would happen and he said well here he will take my ticket over there to them to see what they wanted to do so I waited until about five and called over there. They said they didn’t have any ticket and they didn’t have my car, but promised me they would go find out about it , so it’s a bad experience but now it’s in the collision side and hopefully they’re going to take care of me More