Toyota of North Austin

Friendly Competent Customer Service After an unexpected shift lever breakdown and tow, the service department at this dealer jumped through hoops to get me up and running again. The se After an unexpected shift lever breakdown and tow, the service department at this dealer jumped through hoops to get me up and running again. The service charges were very fair, the turn around time was very good, and the customer service was excellent! Lance did a fantastic job keeping me up to date on the repair status, and he and his team got the job done right and delivered exceptional customer service along the way. I would highly recommend this dealership. People go out of their way to help. Very nice customer experience. More

The staff was super attentive and they were ready to get me what I asked for. It didn’t take all day toFind my perfect car. me what I asked for. It didn’t take all day toFind my perfect car. More

My Service Advisor Lance Culpepper was excellent as usual! Got 10K service and had mirror cover replaced. Part was in stock and in the right color. I had some questions later and Lance Culpepper followed up pr Got 10K service and had mirror cover replaced. Part was in stock and in the right color. I had some questions later and Lance Culpepper followed up promptly! More

They took care of everything I haven't had much experience with insurance claims, luckily. I took my 4Runner in to have some damage repaired, and my instinct was that the insuran I haven't had much experience with insurance claims, luckily. I took my 4Runner in to have some damage repaired, and my instinct was that the insurance company vastly underestimated the job. CMT, said that was common, they'd communicate directly with the insurance adjuster, and take care of things. The next thing I knew, the repairs were completed. More

Great experience! Everyone was professional and courteous! Made car buying super easy!!! Have already recommended them to several people, and will definitely return for any car needs. courteous! Made car buying super easy!!! Have already recommended them to several people, and will definitely return for any car needs. More

2018 Dodge Journey Prior to purchase I extensively searched the Internet and pretty much had decided on this one prior to test driving. The salesperson drove the car to Prior to purchase I extensively searched the Internet and pretty much had decided on this one prior to test driving. The salesperson drove the car to my home and I tested it. There was very little going back and forth on the sales price. I already had approved financing with my CU. The only thing I did not get was Sirius. One of the representatives told me he could tell me how to get the service from some connection so my cell would not be tied up but he never did. I did get a unexpected cut on the price we agreed to and that was great. My issues: There was no manual in the car. I asked Terrelle, the sales person for one and am still waiting. On May 29, I asked Sergio about the warranty and was told by text that it was 60,000 3 years. On June 22, I texted Sergio again to ask about the key connection and manual but did not receive a response. I called last week and told the receptionist I wanted to speak with someone other than the people I had been communicating with. I spoke with another rep and told him I had no warranty papers and he said to come in and they would go over it. I told him I was in my 70's and did not plan on that due to COVID-19. He said he would have someone call me. Nothing so far. I was told because it was a used car I had to purchase the other key as there was only one. I have never had to purchase a second key for all the used cars I have purchased. My CU paid cash for the vehicle. Why do I have to purchase a key, for any reason. He said I could get the dealership rate and he would give me the number. He never did so when I called about the warranty I asked about this and was given the number. $225 to get a second key I should be entitled to free. From May 29 til today I do not have a manual, warranty information or second key. I have waited to complete this survey hoping these issues would be resolved by now. I am very happy about the car I purchased and have no problems with the dealership. More

Very exceptional service department imo. Will was a great guy I will be asking for him.. I’m sure everyone is great but Will really made things easy.. guy I will be asking for him.. I’m sure everyone is great but Will really made things easy.. More

The BEST dealership! Everyone I interacted with was incredibly nice and helpful, especially Jeremy! I really appreciated them taking the time to assist me in my new purcha Everyone I interacted with was incredibly nice and helpful, especially Jeremy! I really appreciated them taking the time to assist me in my new purchase, especially during COVID. Thanks, y'all! More

As always, I received great friendly service. I had a six-month checkup-service and annual state inspection. It all was done in a timely manner, and also with a free car wash. Thank you; I'll be back. six-month checkup-service and annual state inspection. It all was done in a timely manner, and also with a free car wash. Thank you; I'll be back. More

Will was very accommodating and prompt. I had to cancel my appointment for Saturday last minute and he was able to fit me in the day I called. They had my oil change and inspection done in less than an hou my appointment for Saturday last minute and he was able to fit me in the day I called. They had my oil change and inspection done in less than an hour. More