Toyota of North Austin

Battery Replaced battery, coil & spark plugs. When I picked up the car Jerry asked me if I wanted the old battery & I said yes. I took the battery back to Wal Replaced battery, coil & spark plugs. When I picked up the car Jerry asked me if I wanted the old battery & I said yes. I took the battery back to Walmart & they said the battery checked good underload & they wouldn't give me any prorate on it. I called Jerry & he asked me how much I had paid for the battery & I told him & re rebated me that amount and gave me a credit for the labor they had charged me to install the new battery which I can use on my next service visit. Jerry went way out of his way to make feel that Maund really cares about their customers More

Great Experience It was a great experience working with JP Hogan at CMT. He was prompt, thorough and understood exactly what i needed and advised me accordingly. It was a great experience working with JP Hogan at CMT. He was prompt, thorough and understood exactly what i needed and advised me accordingly. More

Great experience start to finish Once again, CMT came through with stellar customer service and a great deal - which is why we came back for the second time. Qwadre Clayton was our sa Once again, CMT came through with stellar customer service and a great deal - which is why we came back for the second time. Qwadre Clayton was our sales rep and he did an excellent job listening to what we wanted and our concerns. He had complete respect for our budget and worked tirelessly to be sure he was offering us the best options at the best price. While we weren’t sure we would be able to come to an agreement the first day, thanks to Qwadre’s determination, excellent customer service, and explanation of the benefits of our deal, we came back the second day and made it happen. The rest of the team-Brody, finance and title, were also great to work with and ensured we were comfortable moving forward at every step. We are now a three-Toyota family and CMT customers for life! More

Amazing Joshua white was absolutely amazing! So helpful and so professional. Wouldn't want to buy a car from anyone else. That dealership was on point. Joshua white was absolutely amazing! So helpful and so professional. Wouldn't want to buy a car from anyone else. That dealership was on point. More

reliable service Team was courteous, professional, and reasonably fast. Gave me a good summary of the problem and what my options were if I wanted to fix it. Team was courteous, professional, and reasonably fast. Gave me a good summary of the problem and what my options were if I wanted to fix it. More

Very weird attitude Was reached out to by many different dealerships when I submitted my information through AMEX car buying program. Shannon was one of them. Had only Sa Was reached out to by many different dealerships when I submitted my information through AMEX car buying program. Shannon was one of them. Had only Saturday to try to tour as many dealerships as I could and unfortunately Shannon wasn't going to be in town that day. Left me his partner's info should I be able to swing by in the afternoon. Unfortunately for Shannon I was able to find a great deal with another dealership, making my life much easier in the end. Shannon reached out and when I told him I went with another Toyota, he accused me of taking his number and running with them to the next dealer. I was taken aback by this lack of professionalism, so I told him even though I hadn't thought of that, I should've done it. Shannon then went out of his way to tell me he was blocking me on his phone. Seems like Shannon knows what hes doing, so hopefully he was just having a bad day. I just know that as a salesman myself, this is totally unprofessional and uncalled for. Buyers gonna buy, and if its not from you, try not to throw a tantrum. More

Excellent Sales Experience We drove in from Waco. We made an appointment with Neil Whitmore that sales person. Neil was on time and very professional. We bought a Toyota Coro We drove in from Waco. We made an appointment with Neil Whitmore that sales person. Neil was on time and very professional. We bought a Toyota Corolla Hatchback and the whole process couldn't have been smoother. We would definitely recommend this dealership very strongly. More

Shannon Brady and the CarPro program at Charles Maund Toyota This is the second vehicle we have purchased through Shannon Brady and the CarPro program through Charles Maund Toyota in Austin, Texas. We live in Sa This is the second vehicle we have purchased through Shannon Brady and the CarPro program through Charles Maund Toyota in Austin, Texas. We live in San Antonio and there is a CarPro Toyota dealer in town, but we did not have a good experience there. I called up and talked to Shannon Brady and told him the type of car that we wanted, including exterior and interior colors, and he found it for us. He offered us a good and fair price for the car. There was no pressure or crazy games involved. Just very good information and service. We recommended Shannon to our daughter and son-in-law and they purchased a new Sienna from him in December. We highly recommend Shannon and Charles Maund Toyota and the CarPro program. More

24 month checkup We were first sent a reminder card and scheduled the appointment for the checkup the next week. We received a reminder call a day before our appointm We were first sent a reminder card and scheduled the appointment for the checkup the next week. We received a reminder call a day before our appointment. All went well and the car was serviced as promised under warranty. My husband was home within two hours and I had the use of my car the rest of the day.. Great job! More

Competent and courteous service Car had warning light. I went to Maund that same morning. It took the staff only an hour or so to diagnose an extensive list of problems and give me Car had warning light. I went to Maund that same morning. It took the staff only an hour or so to diagnose an extensive list of problems and give me several clear options on how to deal with the situation. I had some of the suggested repairs done. More