Toyota of North Austin

Great experience and great service! Before going in, I called the Svc. Dept. to check the wait for an oil change, Brie helped me make a same-day reservation, so there was no waiting when Before going in, I called the Svc. Dept. to check the wait for an oil change, Brie helped me make a same-day reservation, so there was no waiting when I arrived - very nice. Once there, Cal Wilson, svc consultant, took my car, answered my questions about a dead remote opener, and gave me a estimate of 45min-1Hr window to complete the work. I waited in a fully appointed room (PC desks, TV, free soft drink machine, nice bathrooms, plenty of seats). The only PC desk that was open happened to be the one where customers had stacked the misc keyboards and mice, and it had become very dusty. Not a big deal, so I asked for a cleaning wipe at the check-out desk, Joey was quick to just take care of it for me, which was definitely an extra courtesy, and showed he put the customer first, including their experience while waiting. I appreciated that. Phillip was the person who explained what was done that day, as well as other maintenance items that were needed or would be needed soon. No pressure to have them done that day, but he did give me specific mileage marks for getting them done. Cal met me again to deliver my car, and even honored an oil change coupon from Toyota of Cedar Park that would be good on my next oil change. The techs has put down a paper floor mat and covered the seat with a disposable cover to keep it from getting dirty. I was out the door in less than an hour. This is why I have only serviced my Toyota Avalon where I bought it - Charles Maund on Hwy 183. p.s. I accidentally left my laptop behind, and when I called, the staff had already found it and secured it in their safe. Thank you to an excellent and professional team!! Check out was quick and easy with Brie. More

This is how buying a car should be. I researched and located my Highlander online. I had never heard of David Hardy or Charles Maund Toyota in Austin (I'm in Bellville). We reached a f I researched and located my Highlander online. I had never heard of David Hardy or Charles Maund Toyota in Austin (I'm in Bellville). We reached a fair price immediately, no haggling, and set up financing. David gave me a good trade number on my Buick without ever seeing it. We communicated via text (really easy) and took off for Austin with my wife. David met me in the parking lot and took me to the vehicle. It was spotless and backed in, ready for our review and test. David showed me one other similar so we could see various options. It was right by the first one. The rest is history. We drove out and had lunch in a restaurant he recommended. We were back home by 3, all in one day, again, as it should be. More

Traded my 2017 Camry for a 2018! We’ve purchased several cars over this past year from Malia. She is so professional and such a hard worker, as long as Toyota keeps making reliable We’ve purchased several cars over this past year from Malia. She is so professional and such a hard worker, as long as Toyota keeps making reliable cars, we wouldn’t think of going anywhere else. More

Outstanding Service Visit Eleazar turned my first 5k maintenance visit to an outstanding experience. First off, I did not get any phone-call or email reminder from the service Eleazar turned my first 5k maintenance visit to an outstanding experience. First off, I did not get any phone-call or email reminder from the service dept for my first 5k visit although their system had arranged one for me. I called them in and scheduled one but this time the representative who helped me did not assign any service consultant to me which therefore made my visit as just a "walk-in". Eleazar approached to me when I got there and took care of it for me. It was quick and easy and outstanding. More

New used Camry I worked with Costatin Swies to purchase a 2017 Camry. There were some issues that had to be worked through and Costatin was professional and very pat I worked with Costatin Swies to purchase a 2017 Camry. There were some issues that had to be worked through and Costatin was professional and very patient throughout the entire process. He made sure that everything was done to make this a good experience. I would highly recommend checking with him if you are in the market for a new used vehicle. More

Great service We have worked with Kevin Coyne with two new toyota's & have had excellent experiences every time. He does a great job and listens to your conerns. Hi We have worked with Kevin Coyne with two new toyota's & have had excellent experiences every time. He does a great job and listens to your conerns. Highly recommended. More

Scheduled maintenance I did not scheduled service in advance, yet I experienced timely and expedite service. I truly felt a valued customer and Mr. Rodriguez made sure I ha I did not scheduled service in advance, yet I experienced timely and expedite service. I truly felt a valued customer and Mr. Rodriguez made sure I had a flawless experience. Thank you More

Pleased with effort and result by sales person and managemen We started with a misunderstanding concerning the sticker price versus an options package that I thought was on the car I bought. After I bought th We started with a misunderstanding concerning the sticker price versus an options package that I thought was on the car I bought. After I bought the car I brought this up with the salesman and he and his manager went out of their way to procure another car with the package I originally wanted. It's my wife's car actually and she was very happy with the result. More

New car buys It was great to work with you people in the dealership, they were really helpful in helping us to to figure the things out, they have been really nice It was great to work with you people in the dealership, they were really helpful in helping us to to figure the things out, they have been really nice and hardworking More

Wonderful Experience Mr. Lee made sure that I knew all about the 4 Runner. His knowledge of and enthusiasm for the vehicle allowed me to make what I believe to be a wise p Mr. Lee made sure that I knew all about the 4 Runner. His knowledge of and enthusiasm for the vehicle allowed me to make what I believe to be a wise purchase. He has made a life long customer out of us! Mr. Lee represented Toyota well. More