Toyota of North Austin

I had no idea what type of vehicle I wanted or even needed at the time I was shopping. My salesman at Charles Maund was Lee Salmela and he was so very very helpful in helping me make my mind up on what needed at the time I was shopping. My salesman at Charles Maund was Lee Salmela and he was so very very helpful in helping me make my mind up on what type of vehicle was the best to fit my need. I would go back again, for sure! More

Found me the vehicle that I wanted at a price that was affordable. Internet shopping at it's best. highly recommended to anyone looking for a vehicle with no hassles. Flew in, met with Lee and closed th affordable. Internet shopping at it's best. highly recommended to anyone looking for a vehicle with no hassles. Flew in, met with Lee and closed the deal in a matter of minutes. ~jj More

i have given the rating based on several visits to the showroom and the responsiveness of the sales person i dealt with. While i didn't purchase from Maund the overall experience was pleasant and the sho showroom and the responsiveness of the sales person i dealt with. While i didn't purchase from Maund the overall experience was pleasant and the showroom was excellent. i would recommend Maund to friends and family members. More

bought new tundra pickup. I have owned many pickups and this is hands down the best. have been able to call and schedule oil changes saving time off work. vehicle has always been ready when promised. ne this is hands down the best. have been able to call and schedule oil changes saving time off work. vehicle has always been ready when promised. needed small warranty part repair, part had to be ordered. Part arrived when promised, work scheduled and completed as promised. I couldnt ask for more and recommend this dealership as being the best I have ever dealt with. More

Took my Sienna in due to a squealing belt. When I went to pick it up the same afternoon I was shocked to see the front bumper was all scuffed up on the driver side and the end was sticking out about 1/4 to 1 pick it up the same afternoon I was shocked to see the front bumper was all scuffed up on the driver side and the end was sticking out about 1/4 to 1/2 of an inch where the bumper meets the wheel well which evidently was dented. Went back the next day to talk to the service manager and he insisted that the damage couldn't have been caused in the dealership and went on giving me some xx about how certain damage is not their responsibility anyway when they have to test drive a vehicle. The bottom line is that he said he would rather let the relationship with a loyal customer go sour than to take responsibility. The damage in my view is just cosmetic (I hope) and I can't believe TOYOTA management would spend all the money pushing customer satisfaction and fail to train their people (department head, no less) how to treat customers right. I have been going to Charles Maund for years and I have never had anything negative to say about them until now. I guess you can never learn the true character of a person or company until he is put under a test. It is sad that this guy fails in such a simple test. This has been a very negative experience for me and I will share it with as many people as I can. More

Terrible experience - I wouldn't believe them if they tell you something is not covered under warranty. I took my vehicle in before the extended warranty was going to expire. I told service that the key tell you something is not covered under warranty. I took my vehicle in before the extended warranty was going to expire. I told service that the keyless remote would work only intermittently. They insisted that it was not covered even when I gave them a copy of my warranty paperwork (which was a Toyota warranty through Gulf States Toyota). They asked for $275 for remote and programming. I then talked with service mgr (very, very rude man) who still denied my claim. He also said I should go to dealer I purchased vehicle from (in another city) and that I didn't have real Toyota warranty. I insisted he call the Toyota Ext Warranty. I had already spoken with the the extended warranty co and they had set up a record for my claim - they were very helpful and pleasant). The Charles Maund service mgr finally called and guess what? He had their service guy call me back to say that they had a remote waiting for me and could get me in and out in 20 minutes. Why didn't they just check with Toyota warranty and avoid a very ugly situation? Not smart business since they have definitely lost a customer and may have profited from doing the covered warranty work. More

I will preface this documentation with the following; I have bought a VW Passat from Charles Maund in 2006. I bought my Toyota 4Runner in September, 2004 in Tucson, AZ and I moved to Austin in November 200 have bought a VW Passat from Charles Maund in 2006. I bought my Toyota 4Runner in September, 2004 in Tucson, AZ and I moved to Austin in November 2004, and have been using Charles Maund for every one of my services for both cars since these listed times. Apart of my purchase for the 4Runner, was a package to have lifetime replacement for tires if I were to maintain my scheduled maintenance with the dealership that I bought the car from. Since I was moving in a very short period, I had it clarified that if I enter into this program, then it will be transferable. Further, when I came to Austin, I asked the consultant, Wes Newman whether or not this was transferable, and he stated that it was. So, for the last 4 1/2 years, without a doubt, I have been up keeping my car maintenance as I felt I should do to uphold my end of the deal for this tire replacement program. On 4/9/09, I go to the dealership to get my next service checkup along with my state inspection sticker taken care of, the inspection would not pass for some lights out and tires that are too low in tread. I stated that I have tire replacement, and it should be covered. After looking up in the system and not finding me there, I was told that I am not apart of this program. At this time I asked Wes to let me speak with a manager. I spoke with Danny Smith and he started off wanting to extend some customer service. He was already apprised of the situation and Wes had told him that he had told me, that the protection program would be transferable. In this same conversation, Danny went on to tell, and I quote, "this program is a piece of xxxx. You have no idea how many pissed off customers I have had with this thing. They have done everything they can to not pay this out." Not surprisingly, Wes expressed the same sentiment. After a few minutes of acting concerned, I got no action and was told that this has to be answered by Toyota, and nobody else. He stated that he can't do anything and at this time, I basically stated that is not good enough. I pushed back on this and was told that it did not matter what I say or what I do, I will not get tires from Charles Maund because, "they are not in the business of tires, if they were, they would have a firestone or something". He cannot take something that was stated 4 years ago by his representative as something that can be held as something that is binding. At this time, I asked Danny to get the GM and I reminded him of the amount of business I have conducted with the service department. At this time, he started to posture as if I have no real action here, and I cannot get tires out of Charles Maund. Finally, he told me that there is nothing that can be done, and basically, we need to part. I asked for my car, and he stated he can get it. At this time, I asked when will the GM call me back, and he stated that he does not know, might be Friday, but I have no idea. He did write off my service charge. Remember, at Charles Maund, they will do whatever it takes as false promises to get your business, but when it comes time to deliver on them, they will find a way to back out of them. More

I was not told the truth about Camry's. Asked if they come in standard transmission and was told "NO". NOT true - there were none on the lot the day I was there looking. 2 weeks later they had lots of come in standard transmission and was told "NO". NOT true - there were none on the lot the day I was there looking. 2 weeks later they had lots of them available. I had keyless entry installed in my automatic transmission Camry that I purchased. It didn't work and had to return a few days later. A headlight was out when I drove it off the lot (with a new inspection sticker on the windshield) and had to return to get it fixed. They did not mail my new plates as I was told would happen. I drove for several days with expired paper plates until I called to find out if the plates were lost in the mail, when in fact, they were never mailed. I have requested at least 3 times to be removed from emails from the dealership showing all the great deals (when I paid thousands more than all the specials). As of yesterday, I received yet another email from them. Have contacted corporate twice to see if they would assist in getting me off Maund Toyota emails. More

I can honestly say that the car buying experience with this dealership has been the most pleasant we’ve ever had. They were completely honest with us and we were totally satisfied with the negotiations! I this dealership has been the most pleasant we’ve ever had. They were completely honest with us and we were totally satisfied with the negotiations! If we lived in Austin all of our friends would come to know about Charles Maund Toyota and what a great dealership it is. We would highly recommend Charles Maund Toyota to anyone! More

Charles Maund has decent pricing, but their after the sale performance is terrible. They often "lose" your vehicle in the service bays and as a result something as simple as an oil change or tire rotati sale performance is terrible. They often "lose" your vehicle in the service bays and as a result something as simple as an oil change or tire rotation can take DAYS to complete. On another occasion I scheduled a drop off to replace a part on my vehicle a week in advance. When I dropped it off, I was told four hours, but I received a call almost 6 hours later that they did not have the part in stock and would need to order it which would take 24 hours. My Advice? I would advise you to NOT buy your car from Charles Maund, but it you absolutely cannot pass up a deal with them, get the minimum warranty coverage and just get it serviced anywhere else. More