Toyota of North Austin

We had a great experience at Toyota of North Austin! The salesman, Behzad Masoumi, was polite, knowledgeable, helpful but not pushy. He seemed sincere and honest. He helped us to get the car we wanted a The salesman, Behzad Masoumi, was polite, knowledgeable, helpful but not pushy. He seemed sincere and honest. He helped us to get the car we wanted at a fair price. He even came in on his day off to assure the car arrived and was ready for us to pick up. Other people we interacted with such as the finance department were also extremely polite and helpful but not pushy. To be honest we never expected to have this pleasant of an experience at a car dealership. Our past experiences were much less so. I would highly recommend this dealership. More

I had oil and filter change with appointment which was done within an hour and I am pleased. done within an hour and I am pleased. More

Service just fine but only needed oil change First car not serviced by Toyota of Katy and young rep assured me he looked the records from there. Waiting area too crowded. Will be back not serviced by Toyota of Katy and young rep assured me he looked the records from there. Waiting area too crowded. Will be back More

We used Walter in the service department. He was amazing. Took my car in for a minor repair handed it with kid gloves. He went over and beyond to make me happy. I will return to him if / when He was amazing. Took my car in for a minor repair handed it with kid gloves. He went over and beyond to make me happy. I will return to him if / when I need my next service Thank you for hiring people like him More

This dealer will try to get as much money out of you as possible. They try to tell you that a bunch of random things need “immediate service” I don’t see how my A/C system needs to be cleaned when my car h possible. They try to tell you that a bunch of random things need “immediate service” I don’t see how my A/C system needs to be cleaned when my car has less than 25k miles and I have no issues with it. Not to mention they tried to charge me $175 for it. They also tried to get me to replace a filter for another $165 dollars. And when I looked at the picture that they showed me it definitely did not need to be replaced. By the time it was all done, they tried to get me to pay $565 for what was supposed to be a free oil change on my warranty. If you have a Toyota warranty then go there to get the free oil change and reject all the extra things they try to pin on you. And if you’re worried about what they say, check it yourself before you pay them to fix it. And if you don’t have a warranty, just change your oil yourself or go somewhere else. I bet it will be cheaper and you won’t have to deal with all of that. More

Great experience at the Toyota of North Austin service center. Staff was professional, fast, and explained everything clearly. Highly recommend! center. Staff was professional, fast, and explained everything clearly. Highly recommend! More

Disappointing experience today with my service visit. I had an appointment at 7:30 and showed up on time. Took over 20 min to get checked in and advisor was not very welcoming. I asked for oil change and I had an appointment at 7:30 and showed up on time. Took over 20 min to get checked in and advisor was not very welcoming. I asked for oil change and he quoted over $65. I mentioned the one coupon for 49.95 and he said I still had to pay for taxes and other miscellaneous fees. Moving forward I will plan on taking my business elsewhere. More

Decent dealership, but you have to be on your toes with the service department. No matter what you are in for they will always some recommendation for additional services you need. The additional service the service department. No matter what you are in for they will always some recommendation for additional services you need. The additional services are always quite pricey. I’ve learned to ignore the additional stuff like replacing all the radiator hoses every few years. Focus on the stuff that the service manual tells you too do and you will be fine. Also- when you buy the car don’t buy the prepaid maintenance, it is a major ripoff… More

I went to drop off my car at 9:43 since I had an appointment at 10, they received it and told me the recall correction process would take the whole day, I asked if I could have a ride home or a loan appointment at 10, they received it and told me the recall correction process would take the whole day, I asked if I could have a ride home or a loaner since they didn't advice it with anticipation, which they denied. I took an Uber home (16$) and the car was ready after 2 hours which was bothersome since if it was gonna be ready that quick I would just waited there. I had to spend 32$ more because of this. More

Great fast and friendly service will be my dealership going forward took great care of myself and my vehicle going forward took great care of myself and my vehicle More