Toyota of North Austin

I'm editing a 1-star review after working with the others at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head h at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head hauncho for sales (New Sales Director), I realized it was more a case of miscommunication than anything else. In the end, he made it right, I bought the car, and I was particularly impressed with the financing process...no high pressure sales tactics and no surprise exorbitant fees. (The only non-government fee, the Doc Fee, was $125, which I considered reasonable/acceptable.) This dealership has a really bad reputation (as seen here), but the New Sales Director, Ty Reed, was brought in 4 months ago to turn it around. He previously worked at a Mercedes dealership and thus knows what a classy operation looks like. We spent a lot of time talking with him, and I found him to be transparent and straight-shooting. I hope he can improve the staff/operations and truly turn this place around. I'm rating it 3 stars because others on their sales team are still fairly stereotypical in their sales practices, and because they wouldn't sell us a car unless we agreed to provide positive feedback to Toyota in the post-purchase survey so that they maintain a very high customer sat rating. Fortunately, Ty made good on everything and did so in an honorable way, and the rest of the sales process was great. My advice: if you don't like the sales person you are "assigned", or have any qualms about the process, go directly to the New Sales Director (who, as of this writing, is Ty Reed) and bypass the jokers. More

We visited the Charles Maund Toyota dealership to research a purchase of either a Highlander or a Sienna. We made it clear to our sales person, Kyle, that we would not be purchasing immediately, but research a purchase of either a Highlander or a Sienna. We made it clear to our sales person, Kyle, that we would not be purchasing immediately, but would be deciding within the week. Kyle was pretty helpful, and did a good job of explaining the pros and cons of each model. After test driving both vehicles, Kyle had us wait in his office while he got a pricing printout. He returned with a sheet, saying the prices would only be good that day. we told him we would not buy that day and asked for more solid pricing, he returned with pricing that was reduced by $1000 and included the hand-written note "OK, you win", but was still only good that day. We told him again that we needed pricing that would be good for a longer period of time and Kyle returned with Alex, his sales manager. At this point we started to leave, and Alex basically followed us out pressuring us to buy that day. Our experience at Charles Maund Toyota would have been a lot smoother if Alex would have released pricing that would have been good for a week or so. The high pressure sales tactics left a very bad taste in our collective mouth. More

I just bought a 2011 Sequoia from Maund and it has been a nightmare. I have purchased seven Toyotas in my life and this was the worst experience. Previously I purchased from Classic and Champion, which I s nightmare. I have purchased seven Toyotas in my life and this was the worst experience. Previously I purchased from Classic and Champion, which I still recommend. They have pulled every "bait and switch" scam they can think of. Several options that were promised to be on the vehicle were not. Now they want $885 just to add the rearview mirror that I was told I would have. They also gave me a price on the vehicle and later wouldn't honor it - it was just a scam to get me to start the paperwork. I was told it had a power right front passenger seat (it does not). I was told it had a 6 CD changer (it does not). I was told it had a locking gas cap (it does not). Should I go on or do you get the point? DO NOT BUY A CAR AT MAUND!! The other bad reviews are true. Run away! And wait until you get to the money guy - keep your children away from him. He's creepy. He did everything short of screaming at me that I was an idiot to get me to buy the extended warrantee. It took more than an hour to convince him that I WAS NOT going to buy it. Then they lost my file for several weeks, incorrectly filled out some of the information (which caused a problem at my bank). The manager has promised for two weeks now to take my phone call to discuss my issues but he never does. Hopefully he will come out from under his desk one of these days. Either that or Maund doesn't care about improving customer service. More

Even though I have my factory warranty still, it seems that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so you think they would have the part, why did I come in if the part is not in. I have the free car rental as it was part of my buying deal, yet trying to get one is like pulling teeth....like most I work for a living, so I need a car to get to work. I just wish they were more forward and just honor the warranty, that's why its there. More

After negotiating with several dealerships, I agreed to a price on a new car with one of their salespeople. When I arrived at the dealership, the car I had agreed to buy did not have the options that I had price on a new car with one of their salespeople. When I arrived at the dealership, the car I had agreed to buy did not have the options that I had been promised. Moreover, it was not until I looked at the sticker that I saw that the car lacked the options that I had been promised and was going to pay for. Furthermore, I felt that their tactics were high pressure and there was a complete lack of transparency in the car-buying process. More

I bought a Camry back in 2008. I tried to buy from Charles Maund, but during the online negotiations, the salesman went silent. No replies, no nothing. And when he finally replied, the responses wer Charles Maund, but during the online negotiations, the salesman went silent. No replies, no nothing. And when he finally replied, the responses were short and curt. I ended up buying in San Antonio. That was the start of the problems. I apparently got a lemon. In a 15 month period, I had to take it in 12 times for repairs. This included loud rattles in the roof, dashboard (multiple times) and doors. A steering column had to be replaced, brake shoes and rotors wore out prematurely, etc. They accused me of wrecking the car and causing these problems. For the rattles, the car had to be taken back multiple times. Their mechanics could never replicate the noise. But amazingly, when I got one in the car and drove with them, they could hear it. So most repairs took at least two visits. The service manager said, "we'll take care of you" until I cornered him one day and he had the same old B S excuse - these problems can be hard to replicate. I went to Toyota to see how to get this resolved and their response was, that's why you have a warranty. Apparently, they think that a warranty repair every six weeks on a brand new car is normal. I went to arbitration and lost. Toyota nor Charles Maund would even extend the warranty, much less replace the piece of junk car. And all of these problems weren't even part of the massive recall issues. The sales experience, or non sales experience as it turns out, was horrible. And the service department verged on incompetence. Just another typical car dealer. Mercifully, with just a couple of thousand miles left on the warranty, I got rid of the car. Never to buy a Toyota again. Piece of junk. More

After completing a request for an appointment on-line (which asks for specific detail as to what is ailing your vehicle) you meet with a “service advisor” (and I use that term loosely) who wastes your ti (which asks for specific detail as to what is ailing your vehicle) you meet with a “service advisor” (and I use that term loosely) who wastes your time by asking you the same questions in person. I drop my car off for its scheduled appointment at 9:40 a.m. The advisor pecks at a keyboard for more than 5 minutes. No small talk, no “it won’t be much longer”, no smile, nothing. Don’t get me wrong, I’m not expecting this to be a particularly fun experience but it appears that this guy would have to have weeks of training to reach any semblance of “friendly.” When I’d not heard back from him by 2:30 p.m. I call. Over 20 rings before someone answers. I ask for the service department. Rings to voice mail. I hang up and call back. Another 15 or so rings. I ask for the service department. I’m finally connected to my service advisor. They’ve not even gotten my car in a service bay yet. I get a call at 5:00 that tells me there’s a problem with the (SURPRISE!) issues I’ve detailed online and in person. I’m “advised” not to call until “mid to late afternoon” the following day. At 4:30 p.m. the following day I call for an update. I’m no longer surprised at the routine 20 rings and transfer to voice mail. I hang up and call back and get my service advisor’s voice mail. To his credit, he actually returns my call at 5:00 p.m. Tells me the car is terminal. (I’m not faulting him for this; just his incredible insensitivity. I’ve had bad news before but it was handled professionally) “It’ll be $12,000 (yes folks, TWELVE LARGE) to fix.” For the record, my car is currently worth about $6500) I chuckle and tell him not to fix the car and am quite proud of myself for not saying anything about his dreadful “car-side manner.” I show up the next afternoon to pick up my car and walk to his desk. I’m able to get out “Hi, I’m here to pick . . . “ before he interrupts me while gesturing to an area across from his office and says “You pick up your car over there.” More warm fuzzies! (Hey, at least he’s consistent . . .consistently rude.) To their credit, check-out was quick and efficient and my terminally-ill vehicle was returned within minutes in drive-away condition. I wouldn’t recommend this outfit to ANYONE. More

I recently brought my 3 day old 2009 highlander in for warranty on a warped running board. Service manager Danny Smith was an absolute [violative content deleted]. At first he stated he wouldn't warrant warranty on a warped running board. Service manager Danny Smith was an absolute [violative content deleted]. At first he stated he wouldn't warranty the running board since it was put on by Gulf States Toyota (Central US Toyota dealership). When asked repeatedly about warranty coverage he first stated he would get messed over by GST if he took care of it. He kept telling me to go to the dealer I bought the car from. At the end of the day he said he would not warranty the running board. I explained that although I attempted to buy the car from CMT they were so difficult I ended up buying from a dealer 3 hours away. I asked him why he was being so difficult as I was trying to let CMT earn my service business. His statement "well we failed you here so why would you want to do that, you should just back to the dealership where you bought it'. When I asked him to clarify what he said "you heard me". I felt like the guy literaly wanted to throw down. Toyota national and the dealer that I bought the vehicle from both confirmed that CMT should be performing the warranty work. The vehicle is completely covered whether it it factory or GST installed. The selling dealer originally inspected the vehicle and stated that this was absolutely covered under warranty and allowed me to decide if I wanted to get the work done closer to Austin or in Dallas. It seemed like a good idea to try and have the business done locally. The technician that attempted to adjust the board seemed pretty good and new what he was doing. He manage to make some improvement but at the end of the day he could not get them adjusted appropriately. When I asked for a copy of the work performed (or attempted work) the service manager refused. When I spoke to the GM Robert Walker, he basically said "I spoke to my service manager and whatever he said I agree with". When I asked him to come outside and look at the defect he refused. Basically this a very buyer beware situation. I wouldn't recommend CMT to purchase a vehicle or do work on your vehicle. More

I tried really hard to buy a vehicle from these guys as I wanted to buy locally. It was one of the more insulting experiences with the Toyota network. They made it difficult to do a test drive with my wife wanted to buy locally. It was one of the more insulting experiences with the Toyota network. They made it difficult to do a test drive with my wife and I. The initial salesman was difficult and generally condecending. When I emailed and asked him to provide me the measurement of the vehicle from mirror to mirror as it is not listed in the specs, he told me I should do that next time I came in (30 miles RT). When I was in the next time the GM confirmed that all the sales guys had tape measures. This guy was too lazy to support the sale. I requested a different guy to deal with. The second guy was pleasant, he didn't know much about the car but was easier to be around. We went back and forth on the offers and at the end of the day they wanted $500 plus more than the next guy (Toyota of Richardson and McCombs). I attempted to relook at CMT and they kept quoting me vehicles that weren't close to my specs and over $1000 higher than the next guy. A neighbor bought his car there. Signed the paperwork and was to have it delivered to the dealership the next day. They called two days later and 'cancelled' the deal and he had to start all over. He never got the vehicle he wanted (or was promised by them) and ended up settling for something less. These guys are nortorous for overpromising and underdelivering. Each time I have walked into this dealership the showroom and lot have been empty of customers. Maybe the owners will get a clue that they are losing business and customers because of the lack of service and attempt at ripping the public off. I can't recommend a dealer in Austin. I would suggest you look at Houston, Dallas or SA. Specific to Maund - stay away from these guys. This is one operation that Gulf States should shut down. More

Shopping for a new vehicle suxs but we went to Charles Maund Toyota first and should have bought my Tundra on the spot but my better half wanted to look around and not buy at the first place we went to. W Maund Toyota first and should have bought my Tundra on the spot but my better half wanted to look around and not buy at the first place we went to. Well let me just say that we visited one other Toyota Dealership and they pressed us to buy there truck instead with all the options that we wanted but not the correct color. As soon as they set us free we went back and bought the Tundra with every option we wanted except the window tin, but before we got out of finance they had that on as well. We know have over 38,000 miles on out Tundra and all our service has been done at Charles Maund Toyota. Truely a awesome experience and will continue to use there service department and future car purchases. More