Toyota of North Austin

Working with Toyota of North Austin was just ok overall, nothing really stood out as far as customer service went. Everything about my experience was just average at best. If I were to do the experience aga nothing really stood out as far as customer service went. Everything about my experience was just average at best. If I were to do the experience again, I would probably go with a different dealership. More

I went in for a scheduled 5000 mile service for my new Camry, reached the service line at 9:55 am, but had to wait until 10:35 am before the service adviser came over to take the car. He said that the Camry, reached the service line at 9:55 am, but had to wait until 10:35 am before the service adviser came over to take the car. He said that the service would be done within 1 hour and that he would text me once the car was ready. I never got a text. I tried calling Service at 3 pm but nobody was able to help find out if the car was ready. So I went to the dealership at 3:45 pm (closing time was 4 pm) and they couldn’t find my car! Finally, the manager helped locate the car. But it had no service record entered in. The manager told me that service had been performed but was not entered in, and I had to just take his word for it. I am giving 2 stars only because the manager was nice. More

Best customer service! !! Tire service and coupon request was accepted by the manager, thanks alottt!!!! !! Tire service and coupon request was accepted by the manager, thanks alottt!!!! More

3rd time trying to get the factory dash camera to work. Told the 2nd visit that it needed an update to the software. 3rd visit was told that a technician would call me back within the hour of leaving. No c Told the 2nd visit that it needed an update to the software. 3rd visit was told that a technician would call me back within the hour of leaving. No call so I called the dealership back 5 hours later. And was told I would need to bring it back. When I asked if they would be able to fix the problem this time. I was told I would have to see the service foreman and that he didn’t have a phone number. The dealership is a 2 1/2 hour round trip. More

Constantin and the finance team went above and beyond to make sure I left the dealership with a vehicle. I was in desperate need of a vehicle and most dealerships were unwilling to help due to my low credit make sure I left the dealership with a vehicle. I was in desperate need of a vehicle and most dealerships were unwilling to help due to my low credit score and down payment. Constantin did not shy away from the challenge. He was positive and encouraged me to come in. He was adamant for the both of us and ultimately found a GREAT vehicle. The finance team spent hours crunching the numbers and getting the terms of the loan to a place that worked for me and the creditors. It took us nine hours, but I left with my first dealership car EVER. More

Salesman was excellent,we bought two cars my daughter and I it was late on a Monday night around 10 by the time we finished which is fine ,next morning I did notice a dent on the back driver side fender whic I it was late on a Monday night around 10 by the time we finished which is fine ,next morning I did notice a dent on the back driver side fender which I called them immediately which I was told to bring it in which we did and was told it would be repaired and bring it back in the weekend which we did , upon picking it up all that was done a clip was put in and nothing done on the dent , waited on manager to come out (Gary) for 10 minutes was told that’s it there’s not gonna be anything else done to it even after asking can we split the cost and again not even considering it. We bought two cars at once being treated this way by someone who’s suppose to be a manager is unacceptable for us and are considering taking the vehicle back for what he said would cost $600 that could not be absorbed by Toyota even after offering to split it, very unhappy to say the least and we will not purchase any other vehicles from your dealership because of this unprofessional act… More

Deceptive sales practices, incompetent salesman. Very poor new car delivery process. Stay away.from this dealership Very poor new car delivery process. Stay away.from this dealership More

Excelente atención de Claudia Monterroso, Claudia y su equipo lograron lo que otros despreciaron. Gracias si se pudo. equipo lograron lo que otros despreciaron. Gracias si se pudo. More

Iam happy . respect full. Nice. Faster Evferting is good I like that thank so much! respect full. Nice. Faster Evferting is good I like that thank so much! More