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Toyota of North Austin - Service Center

Austin, TX

4.1
1,378 Reviews
Call Service Center (512) 458-2331

1,378 Reviews of Toyota of North Austin - Service Center

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September 10, 2025

The service is prompt; the advisors are helpful an informative and the job I had was done as described. Service was excellent. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2025 -

Toyota of North Austin responded

Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2025

I understand it was a $10 oil change, but how are you gonna service my truck, make a mess and not clean it up? The disposable seat and floor covers, service tag, and chalk markings on my windshield were More

by DS112233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince
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Sep 12, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We apologize for the extended wait time and any inconvenience it caused. We strive to honor our appointment times and communicate delays when they occur, and we regret that this didn’t happen during your visit. I would like to look know more details about your experience. If you would be open to discussing, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 08, 2025

No car wash available since last 2 years as part of service. Oil change was not done More

by SJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 07, 2025

Using this dealership I’ve always had no problems whatsoever the main reason is the integrity they show to their customers .our sales rep Walter Ortiz is five star all the way he’s always so helpfu More

by GaryBergvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz. 5 star ui
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Sep 12, 2025 -

Toyota of North Austin responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 04, 2025

The agent was kind, respectful and provided clear information regarding the service to be perdormed More

by Loida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

Toyota of North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 04, 2025

This dealership has been easy to work with when having my 2024 RAV4 Prime serviced. They are efficient and have great customer service. Even thought Toyota South is closer to my home, I always come here beca More

by tennislvr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Toyota of North Austin responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2025

Been doing business with north Austin Toyota for almost a decade. I highly recommend them! More

by purpletriangle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalit Castillo Sarmiento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In sales I got to work with Raul Ramirez. Yes and long time finance man, Travis Smith. Great, great, great!
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Sep 08, 2025 -

Toyota of North Austin responded

Hello, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 02, 2025

Needs to improve customer service. Please let the client know that the car is ready. More

by Luz Catano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 07, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We apologize for the miscommunication during your appointment and any inconvenience it caused. We strive to honor our appointment times and communicate delays when they occur, and we regret that this didn’t happen during your visit. I would like to look know more details about your experience. If you would be open to discussing, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

September 02, 2025

Great service. Have bought cars from this dealership for over 20 years. Will continue buying from them. More

by Regina Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
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Sep 07, 2025 -

Toyota of North Austin responded

Hi Regina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

. Short wait. Kind, knowledgeable personnel Lots of staff. Excellent service dept. Clean facilities. Amenities: coffee, donuts Product purchases available. 3 cars bought there. 😄 More

by bonwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalit Castillo Sarmiento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan: service rep
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Sep 02, 2025 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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