Toyota of North Austin - Service Center

Prior to this visit, I would have given Toyota of Austin 5 stars. As a military family, we have had our vehicle serviced at toyota dealerships in 4 states, and before yesterday, Toyota of Austin was at the 5 stars. As a military family, we have had our vehicle serviced at toyota dealerships in 4 states, and before yesterday, Toyota of Austin was at the top of my list. I took my car in on Tuesday for an oil change and to have the AC checked out as it hasn’t been cooling sufficiently. Tuesday afternoon, I got a quote to fix the A/C plus another wear and tear item that wasn’t urgent, but was expensive. The estimate for both repairs is approaching the Kelly blue book value for the car, so I decided to think on it before making the investment to fix it. So we proceeded with the oil change and I got notice Wednesday around noon that my car was ready. After paying for the diagnostic fee for the A/C issue, plus oil change and alignment, I went to get into my car and noticed a HUGE crack in the windshield in front of the drivers side that certainly had not been present when I dropped the car off. Annoyed, but understanding that accidents happen, I got out of the car to tell my service advisor what happened. He came over to look at it and told me he’d be in touch to tell me what he could do for me but told me to go ahead and leave because he knew I was in a hurry. Several hours later I received a voicemail (transcript attached,) saying that the technician said the crack was there when I dropped it off, and that he had photos of it from drop off as well. I immediately called back and left a message as well as a text (screenshot attached) asking to see the photos from before. I’m a reasonable person and it’s possible that there may have been a small chip or crack that I missed before I dropped it off, but this HUGE crack is right in front of the drivers view- I would not have missed it. I went back and looked at our ring camera from the night before (pic attached) and can see no evidence of any damage. Also, the vehicle report card (image attached) did not indicate any window dings in need of replacing, which is curious as they are typically pretty liberal in their list of repairs they think you should make. I’m still waiting on the photo evidence I asked for yesterday. No return phone call, text or email, after basically calling me a liar. I’ve probably spent close to $15,000 in maintenance at Toyota of Austin in the 3 years we’ve lived here and was about to spend almost $6,000 more on these repairs they quoted me for this week. I also planned to replace my current toyota with another toyota when it’s finally time to make the switch. That ends today. We’ll either visit Totota of Cedar Park to purchase our next vehicle or switch brands entirely. So disappointing. More

Nathan baker is the only rep to deal with. Honest and personable. Jared on the other hand, is the worst person I’ve ever met. He is a liar and a thief. Honest and personable. Jared on the other hand, is the worst person I’ve ever met. He is a liar and a thief. More

Excelent, on time, good service and excelent attencion. ..All in orden y people very kind Amazing!! ..All in orden y people very kind Amazing!! More

Te tratan bien pero el defecto q tienen es q asen lo q les dan la gana les dices q no te muevan las gomas como si ellos las compraran y asen lo q les de la gana como si el carro fueran dello les dan la gana les dices q no te muevan las gomas como si ellos las compraran y asen lo q les de la gana como si el carro fueran dello More

Rude and uncourteous, inconsiderate of customers time. Jenner Lafortune thumbs down service. Had to wait 2 hours, then when I asked him, it had already been completed. Went outside to wait for car for 10 Jenner Lafortune thumbs down service. Had to wait 2 hours, then when I asked him, it had already been completed. Went outside to wait for car for 10 mins, went back in to check and he hadn’t even handed off the key yet for them to retrieve the car. Asked him if there was paperwork to clear over at the cashier, he said no, then after the car shows up, he says I need to go to the cashier to clear the paperwork…. Like what????? More

The dealership was clean and waiting area great. Martin did a great job. My only real complaint was I had tried online to get a trade in price on my RAV4 so a Claudia Garcia communicated with me o Martin did a great job. My only real complaint was I had tried online to get a trade in price on my RAV4 so a Claudia Garcia communicated with me online. I told her I would be in on Tuesday for an oil change so we could meet me then to discuss. Once there, I mentioned this but Claudia never showed up. They were going to look for her. Bottom line, Nate Arzehgar helped me get the trade-in price. He gets a thumbs up from me. Really helpful and I enjoyed talking to him. You need to keep him. More

Took my car in to have a minor issue repaired and guess what.. issue wasn’t repaired and will have to return today for this to be done after sitting for 2 1/2 hours. what.. issue wasn’t repaired and will have to return today for this to be done after sitting for 2 1/2 hours. More