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Toyota of North Austin - Service Center

Austin, TX

4.1
1,251 Reviews
Call Service Center (512) 458-2331

1,251 Reviews of Toyota of North Austin - Service Center

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April 30, 2025

Was helped right away by staff and they were able to do the update on my car without issue. They don’t have a reliable transportation service so I ended up having to uber to work to get there on time and I More

by Mbort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2025

All the times I’ve been coming here, YADIR(forgot his last name) my advisor was awesome! Very attentive and professional More

by Stevetomodachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadir Nolasco
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April 28, 2025

I didn’t have a scheduled appointment but had to take my car in since something was off. Staff took my car in and they were so attentive and responsive throughout the process. I was initially told my car wo More

by Yesenia Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Apr 29, 2025 -

Toyota of North Austin responded

Hello Yesenia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2025

Actually, my dealing with car dealerships at this location began around 1977, bought 2 Oldsmobiles from Charles Maund, several Toyotas from Doug Maund. Still use new dealership, Town North Toyota fo More

by Uvalde County
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Charles and Doug here at Toyota of North Austin! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2025

Amazing customer service. They treat you with respect. I highly recommend this place. Thank you. More

by Athina Karatzea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
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Apr 30, 2025 -

Toyota of North Austin responded

Hi Athina, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 27, 2025

Could not resolve my problem - issue happened 4x since I picked up my car from them More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Apr 29, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I'm sorry that you are still having issues with your vehicle. I'd like to learn more about the issue you are having with your vehicle but cannot find your information with just your first name. Please reach out to me at your earliest convenience if you still require assistance. Josie Easter, Service Relations Manager jeaster@toyotaofnorthaustin.com

April 26, 2025

Very unpleasant first (and most probably last) time at this place… intentionally misleading you into what service and the total price you will pay. I did email the manager and will update this if they cor More

by EMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Weisbly
Report | Print
Apr 29, 2025 -

Toyota of North Austin responded

Thank you for your feedback. It sounds like you are in communication with our Service manager already. Please let me know if you have any questions or require any additional assistance. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

April 26, 2025

Worst service Ever. The service person does not understand what I asked for. Wasted my time and Toyota care servicing. More

by monsurulkhan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicaty Lucky
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Apr 30, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I'm sorry that you felt unheard during your visit as we try our best to accommodate all of our customer's needs. If you still need assistance, please don't hesitate to reach out to me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

April 25, 2025

I had oil and filter change with appointment which was done within an hour and I am pleased. More

by Ifarzaneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle Contreras
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Apr 28, 2025 -

Toyota of North Austin responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

Service just fine but only needed oil change First car not serviced by Toyota of Katy and young rep assured me he looked the records from there. Waiting area too crowded. Will be back More

by Pfaffbj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantley cheatham
Report | Print
Apr 27, 2025 -

Toyota of North Austin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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