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Toyota of North Austin - Service Center

Austin, TX

4.1
1,364 Reviews

1,364 Reviews of Toyota of North Austin - Service Center

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August 22, 2025

Very good job,but waiting time too long,any way your dealer can do to help customers to save time! More

by tinhgrandpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sat Amor
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Nathan was helpful, knowledgeable, and a thorough communicator which made my experience a positive one. More

by lowens163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
August 20, 2025

My service advisor Cade was very helpful. He’s friendly and well informed. I did not have to wait long. More

by salomonrocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cade
Aug 23, 2025 -

Toyota of North Austin responded

Hello, thank you for your kind review; we are happy to pass along your comments to Cade here at Toyota of North Austin! If you have any further questions, please don't hesitate to reach out!

August 20, 2025

Took my car in for a recall and was greeted by Zane M. with a good morning smile. He represented the service dept and Toyota in the most respectful, knowledgeable and kindest way. I decided to have a few More

by lisaayates1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Murphy
Aug 23, 2025 -

Toyota of North Austin responded

Hello, thank you for your kind review; we are happy to pass along your comments to Zane here at Toyota of North Austin! If you have any further questions, please don't hesitate to reach out!

August 20, 2025

Overpriced. I just asked them to look at one thing and they came back with a huge list of Overpriced services. I took my business elsewhere. They charged me $ More

by missawright89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
Aug 22, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

August 19, 2025

The service managers are the world's worst. They are very un-customer friendly, mean, and unprofessional. More

by dcreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neal Slocombe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Natalit Castillo Sarmiento
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anais Frappoli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Toyota of North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

August 18, 2025

Leo D was great. He went above and beyond to make sure I was in and out on the time quoted when I arrived. I would highly recommend him as your service agent! More

by moirajmcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Dawson
Aug 20, 2025 -

Toyota of North Austin responded

Hello, we're happy you found our staff Leo to be so supportive during your experience here at Toyota of North Austin. We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2025

Omar and Will helped me on servicing my 2024 GR Corolla, them selves both are also the owners of GR Corolla, that makes a big difference to understand the importance of this special car while it’s in their More

by johnsonlah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Mannella
Aug 18, 2025 -

Toyota of North Austin responded

Hi, thank you for taking the time to leave a review for us at Toyota of North Austin. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 16, 2025

Muy atento y amable el señor Martín Bernal-Rico me ayudó con toda la información y me dio los precios correctos excelente empleado de la Toyota More

by eduardosandoval3078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martín Bernal-Rico
Aug 18, 2025 -

Toyota of North Austin responded

Hola, ¡nos alegra mucho haberte brindado una experiencia tan positiva! Si tienes alguna pregunta, no dudes en contactarnos.

August 15, 2025

Good service. Dropped the car off at 7:30 and it was ready by 1. Their shuttle took me home rather than waiting at the dealership. Text notifications kept me updat More

by jerryeast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Aug 17, 2025 -

Toyota of North Austin responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

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