Toyota of North Austin - Service Center

The service has always been friendly, collaborative, and efficient. I leave my car with confidence. efficient. I leave my car with confidence. More

This is a rating of the SERVICE side of North Austin Toyota on Research. My experience was EXCELLENT due to the "customer-comes-first" actions and attitude shown to me by my Service Advisor RAFAEL MONT Toyota on Research. My experience was EXCELLENT due to the "customer-comes-first" actions and attitude shown to me by my Service Advisor RAFAEL MONTALVO 41489. He took care of my primary reason for being there, PLUS had the technician perform a top to bottom inspection of my vehicle so that I could then choose which additional issues to tackle today versus later, if at all. He also stayed late for me to arrive, so that he could explain everything to me technically. More

Waited over 2 hours after my arrival/service appointment time for the “report”. Recently serviced and known good items had immediate action needed (no thanks). Then, another hour plus for simple service. time for the “report”. Recently serviced and known good items had immediate action needed (no thanks). Then, another hour plus for simple service. More

Very poor customer service by Will the supervisor of the Service Dept. and obvious lack of training with phone operator. I brought my story and complaint to Alveron who was sent by Steve R. (Manager of Town Service Dept. and obvious lack of training with phone operator. I brought my story and complaint to Alveron who was sent by Steve R. (Manager of Town north Toyota) to talk to me. I asked to talk to Steve but without being given a reason, Alveron came to talk to me. I called 1/9 to get an appointment on 1/10 (today) at 8am. I was told there was NO difference between a walk-in and appointment except for a choice of advisor with appointments. I arrived and was checked in at service at 6:20am thinking my car battery would be tested and replaced if problematic. I waited till 7:47am and de used to ask for status. I found out then that mechanics would only get to work at 8am!!!!! Nobody told me this and my effort of arriving super early was a waste! I asked to talk to supervisor and it was Will. He said the call center was in Houston and he had told them many times about “this problem” but same thing happened and there’s NOTHING he could do. I asked if he would please check to make sure my car was on top of the lust to be looked at since I got there at 6:20. He would not move one finger to check the computer for status. He only told me WELL CARS ARE SERVICED first come first served. I asked for corporate number to complain and he said he got no number for me. I asked him who was in charge of the dealership, it took me three times to get a name STEVE RIDDICK. It took me three more times to have Will write down this name for me on a purple stickie note. Will gave me excuses after excuses about why as a customer I was not told about the 8am arrival of his mechanics. He said WELL I CANT BE CALLING THEM IN NOW! He was totally disrespectful, unprofessional, rude, he did not care what a customer like me would feel about not being told important information. My time is also valuable. I waited 1 hour and 40 minutes for nothing (6:20 to 8). I asked Alveron to make sure Steve R call me after talking to Will for his extremely unacceptable “service.” I left Alveron’s office at 10am. Until now 4:24pm, I received no call. This kind of rubbish service will bring the dealership down rapidly. If I don’t hear from Steve R or anyone else by Monday Jan 13, I will know that Town north Toyota does not value or care about their business because a supervisor could treat his customer (me) rudely and unprofessionally but the manager if the dealership Steve R would not care to reach out to me to at least apologize. This was my experience. More

I'm very much disappointed this time, service guy came and told me that for oil change the wait time is from 3.5 hrs to 4.5 hrs. If they don't h ave the capacity to meet the demand, then why do they take and told me that for oil change the wait time is from 3.5 hrs to 4.5 hrs. If they don't h ave the capacity to meet the demand, then why do they take vehicles for services. What is the use of making appointments? And service guy was also rude and shouted on me. More

I had a very good experience. Jared was very helpful, friendly and willing to make sure I was satisfied with the service provided. Jared was very helpful, friendly and willing to make sure I was satisfied with the service provided. More

I purchased my 2024 4-Runner here and have been in twice for normal service. Had a rodent chew through my brake line and some other electrical stuff. Everyone has always been very helpful, friendly, and hon for normal service. Had a rodent chew through my brake line and some other electrical stuff. Everyone has always been very helpful, friendly, and honest about what to expect. Not you average dealer, very good customer service from sales and service. More

Sent my car for reprogramming due to a safety recall. They forgot to assemble the cover of electrical circuit at front side seat. They forgot to assemble the cover of electrical circuit at front side seat. More

Arrived for service on my 2023 Toyota Camry SE & was seen by a service representative immediately. Very timely!! by a service representative immediately. Very timely!! More

Joe was great. Very helpful and was present during the whole process and made it bearable because I hate long walks Very helpful and was present during the whole process and made it bearable because I hate long walks More