Toyota of North Austin - Service Center

Great service and friendly staff. Service only took an hour which is excellent compared to other dealers Service only took an hour which is excellent compared to other dealers More

I want to give a big shoutout to Angel Rodriguez for the exceptional service I received during my recent visit! From the moment I arrived, Angel was friendly, professional, and attentive. He took the time t exceptional service I received during my recent visit! From the moment I arrived, Angel was friendly, professional, and attentive. He took the time to explain the services needed on my vehicle and answered all my questions with patience. It's clear that he genuinely cares about his customers and goes above and beyond to ensure they have a smooth experience. Thank you, Angel, for your hard work and dedication! I highly recommend this car service team, especially if you have Angel assisting you!" Best Manager More

Fast, friendly, courteous service man. Leo Dawson was very patient and thorough. Got my car in and out in timely manner. Leo Dawson was very patient and thorough. Got my car in and out in timely manner. More

I am extremely upset. I just got home to my daughter's house and they rotated my tires and threw my rims on the ground and they're all scratched up. This is unacceptable. I just got home to my daughter's house and they rotated my tires and threw my rims on the ground and they're all scratched up. This is unacceptable. Unbelievable. I cannot believe that they did these to my wheels on my car. I am furious that they took no more care than that. On top of it I asked them to replace the battery in my key fob. They did not do that. It is still difficult to get inside my door of my car I have never had such careless horrible service in my life from a dealership. The wheels on my car are all scratched up. I am absolutely furious I will be calling the dealership as soon as I finish with this review More

My service consultant lacked knowledge and care for customers and wish the dealership puts more effort in training staff customers and wish the dealership puts more effort in training staff More

I have had nothing but great and positive experiences with Toyota of North Austin since 2010. I have utilized their dealership and their service department and every staff that I have interacted with has with Toyota of North Austin since 2010. I have utilized their dealership and their service department and every staff that I have interacted with has been wonderful, gracious, and extremely helpful! More

Service was mostly good but they messed up my display settings. Even the clock was changed to an odd time. I had to wait 20 minutes to get my car after I paid and then only because I complained. If I settings. Even the clock was changed to an odd time. I had to wait 20 minutes to get my car after I paid and then only because I complained. If I hadn’t asked there is no telling how long I would have waited. Then I drove off without the key fob. More

This dealership is always exceptionally busy and they do a good job of handling the volume of customers. My Tundra was in their possession for 4 months waiting on the replacement engine as part of the Toyo a good job of handling the volume of customers. My Tundra was in their possession for 4 months waiting on the replacement engine as part of the Toyota recall. That time line was not their problem and they did perform the engine swap well. The problem I have with this repair and service is when I picked up my Tundra there was a large dent on the driver's side rear fender. Notification of the damage should have been made to me prior to picking it up, now after 4 months waiting for the engine replacement I will need to have the body repaired. I left a voicemail with the Tech and have not heard back. This is a big problem for me. More

Service department is disorganized, and they didn’t address the water that was inside my right rear door. It’s a brand new Tacoma. Walked into the sales department to kill time and I was immediate address the water that was inside my right rear door. It’s a brand new Tacoma. Walked into the sales department to kill time and I was immediate accosted by someone trying to get me to trade in my new truck. More

Technician was great, waiting room comfortable. Service took longer than expected. The rest of the staff especially at the cashier were unfriendly and unprofessional. The building itself needs upda Service took longer than expected. The rest of the staff especially at the cashier were unfriendly and unprofessional. The building itself needs updating. More