Toyota of North Austin - Service Center

Nathan Baker took very good care of me and my car today. The team is fast, efficient and care about tge work they do on the vehicles and communicate with the vehicle owners to keep us informed of time and The team is fast, efficient and care about tge work they do on the vehicles and communicate with the vehicle owners to keep us informed of time and what they find during the inspections. I definitely enjoy doing business with North Austin Toyota and especially the service department. More

The service team is excellent! They are efficient, kind, and knowledgeable. We worked with Casey and he was super helpful! They are efficient, kind, and knowledgeable. We worked with Casey and he was super helpful! More

Customer service and communication are horrible at this place, they had my car for over 2 weeks just to let me know the issue isn’t covered through my warranty. They also never discussed diagnosis charge a place, they had my car for over 2 weeks just to let me know the issue isn’t covered through my warranty. They also never discussed diagnosis charge and extras that would be added during the diagnosis. Team over all needs to work on their customer service and communication. Will never return or recommend anyone to go. More

I refunded oil and filter at Walmart for about the same cost for an oil change at Toyota. Took about an hour. cost for an oil change at Toyota. Took about an hour. More

Yadir is very helpful and pleasant. He comes with s smile and answers all questions He comes with s smile and answers all questions More

These folks are always great! Speedy and kind service, and vehicles always come back in great shape!! Thank you guys! Speedy and kind service, and vehicles always come back in great shape!! Thank you guys! More

The service staff are amazing. They always give me all the options and help me set up service visit that work with my schedule. They always give me all the options and help me set up service visit that work with my schedule. More

I have been driving Toyota for 15 years now and today I had the worst experience at the dealership when I went in for my car’s scheduled maintenance. Nikati Luckey was my service advisor and he did not do had the worst experience at the dealership when I went in for my car’s scheduled maintenance. Nikati Luckey was my service advisor and he did not do anything for me. I have never waited ~3hrs for regular maintenance and the service advisor giving me zero updates. When finally finished with the service I had to wait 30mins for them to pull out my car just to see on the dashboard the “maintenance required” message still there. When I texted Nikati while waiting to see how long it will take, I received no response. When I asked Nikati where my car is, he ignored me. Later he noticed me standing to see if my car is getting pulled up, he said I swear they went to get the car. What an irresponsible response… Never will be going back to Toyota of North Austin for my future appointments. More

Awesome first visit for me. Started off with a phone call where someone competent and polite ACTUALLY ANSWERED THE PHONE!! I told him I need a transmission fluid exchange and he Started off with a phone call where someone competent and polite ACTUALLY ANSWERED THE PHONE!! I told him I need a transmission fluid exchange and he quickly quoted me a ballpark figure and he could take my car in an hour!! Done in about an hour and at the exact same price. First class and fast all the way. I will be a repeat customer 4 sure. More

Jared Jones the service advisor is one of the best I’ve encountered in all my experiences. encountered in all my experiences. More