Toyota of North Austin - Service Center

Very disappointing service! Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 hours after I dropped it off. Either way it was at least 2 hours over the estimated time. Charged me $60 to clean the battery terminals. The bill was very unclear exactly what the charges were for. It felt very unprofessional and I highly doubt I will return for future service which is what I told the service guy. More

They took very good care of you and answer all questions. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. More

I just had service done. It was timely and professional. I appreciate Walter Ortiz service advisor. It was timely and professional. I appreciate Walter Ortiz service advisor. More

Horrible at service prioritization with technicians and time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours just waiting to get serviced. I had a “reservation” at 12:30. I brought my car in early at 11:30am, but they didn’t even start on it until 4pm and they close at 7pm. My car was there for 7.5 hours and they didn’t even do some of the things I requested in my reservation. A waste of time. I live 30 mins away so it’s not like I can bring my car in whenever I want. What’s the point of a reservation? They need to organize their operations because that’s ridiculous. More

I recently visited the dealership for an oil change and was thoroughly pleased with the service, especially due to the staff member, Jared, who assisted me. He was courteous and a pleasure to deal with. was thoroughly pleased with the service, especially due to the staff member, Jared, who assisted me. He was courteous and a pleasure to deal with. More

Service advisor don’t explain what was done to vehicle. They just hand over the paper to close out the ticket. They just hand over the paper to close out the ticket. More

Jared Jones laid out the work, kept me apprised, gave me a loaner and gave me a quick check out. He’s people friendly and a credit to your organization a loaner and gave me a quick check out. He’s people friendly and a credit to your organization More

Not customer service oriented. My SA was nowhere to be found. I wasn’t provided any updates during my wait. I requested a state inspection and it took an additional hour and a half My SA was nowhere to be found. I wasn’t provided any updates during my wait. I requested a state inspection and it took an additional hour and a half. When my car was ready it was because I followed up in person. Should’ve gone to the dealership back home for service. As I was leaving I overheard another client that drove off with numerous issues that weren’t addressed. It seems his SA was cut from the same cloth. At least they offer coffee and donuts while you wait…? More

Terrible Customer Service! Appt was Scheduled for 3pm Saturday-checked in at 230pm, didn’t leave until after 6pm! At check in I was advised it “could take up to 3 hrs”, so Appt was Scheduled for 3pm Saturday-checked in at 230pm, didn’t leave until after 6pm! At check in I was advised it “could take up to 3 hrs”, so I said ok fine. At hour 3 I text the link back asking for an update- crickets. after waiting 7 min for a response I walked over to the tech and asked what’s going on with my oil change. He said your car is next * granted there were other customers that checked in AFTER me for the SAME service that left well before me! I was so upset I spoke to the office manager and he checked into it and said my car would be ready in about 10 min. So my car was skipped over for approximately 2 hours and Rahmin (tech) never followed up. Needless to say, I didn’t pay a cent for the service, but this is about the principle. Since these folks took over customer service has gone to xxxx and I have been a loyal customer since 2016. One of the young ladies apologized and said something about cutting hours- uh yeah NO. There were twice as many employees than Charles Maude ever had there, and did not look like cutting “hours”. Sad thing is with so many less employees, Charles Maude staffing moved so much faster than these clowns. This is how you lose on your reputation score. More

Dropped off my Lexus to get the breaks fixed and Bill helped me start to finish. He kept me updated about the progress of my car and it was finished day of. Definitely the place to go if you’re a Toyota helped me start to finish. He kept me updated about the progress of my car and it was finished day of. Definitely the place to go if you’re a Toyota owner! More