Toyota of North Austin - Service Center

My visit was not good. I was told a 2 hour wait when I booked my appointment for an oil change and filter replacement. After nearly 3 hours I checked in with my service r I was told a 2 hour wait when I booked my appointment for an oil change and filter replacement. After nearly 3 hours I checked in with my service representative, Joseph. He told me my vehicle was still being worked on. I asked him how much longer cause this wait time seemed excessive. He said I don’t know where in the process they are but it’s being worked on. I then asked him if he could please check into it please he then became pretty irritated and proceeded to yea of coarse I can in an angry tone. I stood and waited for him to come back he then pushed the door open so hard and fast I was struck by the door . My hands were swollen and I was rattled and in pain. He never apologized instead he ran away avoiding me. Another employee who saw the entire thing I think his name was Blair he went and got an ice pack for me . Finally Joseph returned only to tell me that the work was just now started!! What was my car doing for 3 hours then??? I told him it’s not acceptable. He then said he’d go get a manager as he huffed and puffed away. I was made to feel like I was the problem, I was injured by him with no apology or concern . I understand ppl have bad days and things sometimes take longer than expected but 3 hours!! For an oil change! I left in tears with a hand injury. I was charged the full price to boot. $240. I have never had such a terrible experience at a dealership . Not acceptable at all! I have prepaid 2 more oil changes and I don’t plan on going back! I’d rather go to my local shop near my house where I’m in and out in 30 /40 minutes and am treated with respect. Terrible day . I feel I deserve to be compensated for my time and the foul attitude I dealt with . My hand is sore and I’m a very unsatisfied customer . More

Great service. Very helpful and considerate. I had a great experience at the dealership. Would recommend it to my friends. Very helpful and considerate. I had a great experience at the dealership. Would recommend it to my friends. More

Excellent, professional service, I trust their work! Above and beyond, high tech diagnostics. Thanks! 100%. Above and beyond, high tech diagnostics. Thanks! 100%. More

Good, Customer, Service, and punctual with delivery of Service. Service advisor was kind and patient. Five star review! Service. Service advisor was kind and patient. Five star review! More

I recently visited Toyota of North Austin for an oil change, following the same process my husband did just last month. He had brought his own supplies and paid around $40. Wanting to follow suit, he sc change, following the same process my husband did just last month. He had brought his own supplies and paid around $40. Wanting to follow suit, he scheduled an appointment for me, but due to scheduling conflicts and inclement weather, I ended up bringing my car in myself. From the moment I arrived, I felt unwelcome. Jerry, the service advisor, appeared inconvenienced by my presence and approached my vehicle with visible reluctance. When he couldn’t locate my appointment in the system, he dismissed the confirmation text I had from Toyota of North Austin, insisting that my appointment had been scheduled for the previous day. Though I later realized the appointment might have been under my husband's name, Jerry was unwilling to consider the confirmation I provided and instead spoke over me in a condescending manner. Despite this, they agreed to “squeeze me in.” I clearly stated that I was there for the same service my husband received: an oil change with my own supplied materials. Jerry recommended a tire rotation, which I declined, noting that I had recently purchased new tires. He then presented me with a quote for $104, which I questioned since my husband had paid significantly less. He assured me that the final amount would be lower after they deducted the cost of the supplies I had brought in. However, when I received the final bill, it was over $104. At that point, I felt misled and attempted to voice my concerns. Instead of addressing the situation professionally, Jerry became defensive, raising his voice, talking over me, and even insinuating that I was trying to scam him. His demeanor was dismissive, aggressive, and completely inappropriate. The entire interaction left me feeling humiliated. Ultimately, he did adjust the bill to the correct amount, but the way I was treated was completely unacceptable. No customer should be made to feel disrespected or bullied, especially when they are simply asking for clarity on a charge. The experience was upsetting enough that I left the service center in tears. I had hoped for a straightforward and professional interaction, but instead, I was met with hostility and condescension. I strongly encourage Toyota of North Austin to reevaluate how they train their service staff in customer communication and professionalism. Based on this experience, I will not be returning. More

Phillip was super helpful to us when we brought my car if for the 20K service. Not only was he helpful, but he was incredibly kind and accommodating! for the 20K service. Not only was he helpful, but he was incredibly kind and accommodating! More

My Advisor Jared was very patient and kind. Jared confirmed all my information and didn’t miss a beat letting me know the services I needed. Everything was taken care of and off I went to cont Jared confirmed all my information and didn’t miss a beat letting me know the services I needed. Everything was taken care of and off I went to continue my day. More

Great efficient service. Very Helpful staff. Body shop staff exceptional service on spot of the moment in inclement weather. Thank you. Very Helpful staff. Body shop staff exceptional service on spot of the moment in inclement weather. Thank you. More

Nathan was patient, very helpful and explained what needed to be fixed for my car. needed to be fixed for my car. More

Person delivering the cars from the back drives reckless. She cut me off and blocked me in. These are not her cars she is driving but customers. No regard for anyone or their vehicles. She cut me off and blocked me in. These are not her cars she is driving but customers. No regard for anyone or their vehicles. More