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Toyota of North Austin - Service Center

Austin, TX

4.1
1,273 Reviews

1,273 Reviews of Toyota of North Austin - Service Center

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March 20, 2025

Jared continues to service my vehicle (Lexus SC430) well and I appreciate his attention to detail and friendliness which is why I continue to choose Toyota North for my service and not my Lexus dealer! More

by Rich Lain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Mar 22, 2025 -

Toyota of North Austin responded

Hi Rich, thanks for your praise and kind comments about Jared. We look forward to your next visit! Take care!

March 20, 2025

Poor customer service, vehicle still not working properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. More

by jadekunle777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I'm sorry to hear that your experience was less than excellent. Please know that your satisfaction is our highest priority and we value your business. If you would like to discuss this further, please don't hesitate to reach out to me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

March 18, 2025

Highly recommend. The Staff is pretty friendly and professional. also very knowledgeable and fast service. More

by annalau14151617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati luckey
Mar 22, 2025 -

Toyota of North Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of North Austin. We can't wait to see you again, have a great day.

March 15, 2025

Slow service and over priced. People were nice. Waiting area was cold. Coffee was good. More

by barryhumphus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Barron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I apologize for the wait during your service visit. Please know that we take your concerns very seriously. If you would like to discuss further, please reach out to me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

March 14, 2025

They make me so comfortable there when I'm waiting on my car to get fixed. Thank you toyota More

by rosemary.hadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacy Elliot
Mar 16, 2025 -

Toyota of North Austin responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2025

When I arrived, I am asked who is my appointment with? I have no idea, I don't know anyone there. They look me up and tell me Omar. Turns out Omar is out of office. So then my appointment moves to Rico, w More

by melissa_dehaan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rico/Mack, although he was invisible to me
Mar 15, 2025 -

Toyota of North Austin responded

We sincerely apologize for the confusion and unprofessionalism you experienced during your visit. We understand how frustrating it must have been to navigate unclear communication. Your feedback is valuable, and we will be addressing these concerns internally to ensure a smoother and more respectful customer experience. If you’d like to discuss this further, please reach out to us directly. We’d appreciate the opportunity to make things right. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

March 07, 2025

Great service representatives. I was there to service my car and they took care of me from the very beginning until the end. Very satisfied and great service. More

by abinashpaudel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolesco
Mar 09, 2025 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 06, 2025

It was fast. Waiting room was nice. Good amenities. Omar was very helpful and kind More

by Umut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Toyota of North Austin responded

Hi Umut, thanks for your praise and kind comments about Omar. We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

We love Toyota of North Austin, great staff, great cars. Every time are there the atmosphere is percect! Just the best place to be! I love my Toyota More

by engallegos31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

Excellent service and treatment of customer that’s all I have to say thank you More

by ndprince1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Fulkerson
Mar 05, 2025 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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