Toyota of North Charlotte

Sleaziest dealership I’ve ever experienced. I will never do business with them and I question my allegiance to the Toyota brand in general since they are allowing their dealerships to price go I will never do business with them and I question my allegiance to the Toyota brand in general since they are allowing their dealerships to price gouge. More

I own a 2015 Toyota Camry and have been having it serviced through Toyota of North Charlotte for years. They usually have great service good snacks comfortable chairs and for the most part all around serviced through Toyota of North Charlotte for years. They usually have great service good snacks comfortable chairs and for the most part all around great. Until recently when I purchased a set of brand new tires and had an issue while out of town with one of the tires. I purchased the extended warranty because I travel a lot. While attempting to have my tire replaced at another Toyota dealership I found out that this dealership sold me tires that were almost 1 year old with the impression that they were brand new. To top it all off whenever I called to the dealership to let them know what had happened and to find out why it was done the service representative was rude, acted as if it wasn't a problem and express no empathy towards my situation. It was hurtful! Now wherever I Go if I ever talk to someone about having their car serviced at Toyota of North Charlotte I will let them know that it is common practice to sell tires that are older and do not meet Toyota standards. More

Michael was extremely helpful. Very patient and understanding to the many questions I asked. He explained the process and made car shopping a pleasure. The consummate Professional. Very patient and understanding to the many questions I asked. He explained the process and made car shopping a pleasure. The consummate Professional. I would definitely recommend him!! Thanks Michael!! More

I have purchased 3 cars from Mike over the years. His integrity is second to none. I’ve referred family and friends to him and he never disappoints! His integrity is second to none. I’ve referred family and friends to him and he never disappoints! More

Amazing, attentive, and knowledgeable personal. Had a great experience and got everything I wanted and was looking for. Had a great experience and got everything I wanted and was looking for. More

This was a terrible experience from start to finish. I called about 3 times to ask about a 2022 Highlander that was to arrive soon and wanted to put money down right then. However, each time, I was told I called about 3 times to ask about a 2022 Highlander that was to arrive soon and wanted to put money down right then. However, each time, I was told there weren’t any sales representatives available and my information would be passed along and someone would be in touch. Nobody ever got in touch with me, no emails, no calls, nothing. But, when my fiancé called and gave his information he got emails and calls within minutes… The difference in him and I is that he is a man, I am a young lady, and he had a North Carolina number and I have a South Carolina number. We live in Greenville, SC and were willing to drive there immediately. I took the information that was given to my fiancé, called and raised xxxx that after I called right when the opened that day and several times throughout the day I never got a single call back but the “man from North Carolina” that was interested in the car gets a call back IMMEDIATELY is absolutely nothing but discrimination. I was not taken seriously at all by this dealership. It is ran by a bunch of crooks who are greedy and xxxxxx the market right now. I ended up being able to put money down on the vehicle to secure so I could go the following day and see it in person. After being told on the phone that when we got there we could talk numbers and come to an agreement, we drove 2 hours to see and finalized the deal. However, there was no “deal” or “coming to an agreement on numbers,” the head man in charge simply jacked the price of the car from roughly $43k MSRP to roughly $48-49k out the door price including my $1000 payment to secure the car. They wouldn’t budge on anything, they saw how much I was pre-approved for and took advantage of the entire situation. Salesmen like these people are the reason the market is so terrible right now. If I wasn’t in the predicament I am in currently, I wouldn’t be buying a car right now. I wouldn’t recommend this place to ANYONE. More

Can I give ZERO stars? Decided to give Toyota of North Charlotte another chance after a shady service visit years ago. Shame on me, visit only confirmed my gut feeling that this dealership is only out for Charlotte another chance after a shady service visit years ago. Shame on me, visit only confirmed my gut feeling that this dealership is only out for the money in their pockets. We had visited the dealership to view a 4runner limited (online price on their website $50,522, over $56k on the lot). After conversations with 2 different salesmen "Manager" John Neale came to our table mumbling "We aren't trying to gouge you," rolling his eyes with overhearing my father privately discussing with me the fact that the advertised online price was $6,000 less than the neon green front windshield price on the vehicle. I knew we needed to part ways due to ethics alone with his approach. John did not introduce himself by name, as we would expect a manager to do, but rather made very uncomfortable comments to us about his weight when we said hello to him and commented we were changing ships again as this was now the 3rd person to come speak to us? Bizarre and unprofessional. Cold and uncordial, he then told my father to sit down, who was standing next to his seat, due to it making him feel "uncomfortable". My father, a former Toyota salesman, started questioning John on the price of the vehicle which led to us having to leave due to John's inability to simply empathize with the fact that a price of over $6,000 over advertised is shocking to a consumer and understandably upsetting. Rather than trying to diffuse the negativity their practice had created, John further engaged with hostile and belittling answers, citing the price is a "market upcharge because we aren't selling the amount we used to." He also made it a point to tell us that "somebody will buy that vehicle at full (upcharged) price." Buyer beware! While we understand the basic economic concept of supply and demand, its not ok to lure people in with one price and subsequently demean and belittle their concerns over dishonest pricing practices that only take advantage of those in need of a vehicle. More

Recently purchased a Toyota highlander. Throughout the sale/purchase process I was never told the registration cost were NOT included in the final purchase price. Never expected this, because I never expe sale/purchase process I was never told the registration cost were NOT included in the final purchase price. Never expected this, because I never experienced this. Seems a very petty way to get additional fees/funds from customers. I would never recommend a business with such deceitful business practices. Shameful practice which needs full disclosure and review. Anthony L. Herndon More

Terrible customer service and PRICE GOUGING during COVID 7 k over MSRP!! This is horrible!! Nate sales manager is too busy to provide any customer service! Horrible! This dealership is RUDE and likes to 7 k over MSRP!! This is horrible!! Nate sales manager is too busy to provide any customer service! Horrible! This dealership is RUDE and likes to Price Gouge during a Pandemic. $7k over MSRP that's HORRIBLE!!! Nate the sales manager is awful can't even talk with a customer!! Taking advantage of people!!! More