Toyota of Richardson

I flew from Florida today to assist my son who lives in Plano in buying basically an almost brand new 2020 Toyota Camry with just 3000 miles and Amine El Harchaoui was my sales person. It was an excellent Plano in buying basically an almost brand new 2020 Toyota Camry with just 3000 miles and Amine El Harchaoui was my sales person. It was an excellent experience from beginning to end. Amine is super professional and sincerely friendly. He listened to what my expectations were, he gave solid feedback and worked very hard to have the dealership meet all of my wants and needs for my son related to the purchase. Amine worked honestly with me and lived up to every thing he said he would do for us. Having bought many vehicles in the past, I know what I want and I have expectations of no sales floor games or promises changing at the finance table. Amine was simply excellent and I highly recommend him and Toyota of Richardson. He delivered on every single request. Darryl in Finance also was easy to work with and he obtained excellent finance terms for my son (better terms in fact than what my son got pre-approved from his credit union) and coordinated paperwork quick and easy with no high pressure stuff. I highly recommend asking for Amine at this dealership. Amine did a wonderful job for us, he connected with my son to ensure my son had an ongoing contact there and he set up his first scheduled services in the future and I truly am just amazed at how well Amine and Darryl and the dealership treated us, made us feel welcome and never played any typical dealership games that happen elsewhere. If I could rate Amine and Toyota of Richardson higher than 5 stars I certainly would!!!! Highly recommend these folks!!!!! More

Jan. 15 2022 (Horrible service and terrible price):I Jan. 15 2022 (Horrible service and terrible price): I have been a loyal customer of Toyota of Richardson for over almost 15 years. I was very pleas Jan. 15 2022 (Horrible service and terrible price): I have been a loyal customer of Toyota of Richardson for over almost 15 years. I was very pleased with my experience in 2016 and years prior. This dealership has really gone downhill and I don't expect I will go back unless they can clean up their act. We wanted to get a 4Runner TRD Pro and trade in the Highlander XLE. I did a build through Toyota's website and selected Toyota of Richardson as the dealership. When I got there they wasted my time. They wanted me to put $1000 down, wait up to 6 months AND here is the kicker...they wanted to charge me $15,000 over MSRP. Well, guess what Toyota of Richardson. I found a handful of dealerships willing to sell the TRD Pro for less money down, less wait time, at MSRP. So, I bought my new 4Runner TRD Pro for MSRP at 1/2 the money down and a much shorter wait period. If you are looking for a Toyota then I recommend finding it elsewhere. I can't fathom why anybody would pay such a ridiculous premium when Toyota of Richardson is offering nothing in return. If you are struggling with them as well then you can use an auto broker. I used Sam's club (which uses truecar) and I looked at Costco as well. It was a similar type of service. You select your new car color and desired accessories and then you send out your request. Be prepared to be spammed with offers. Most of them were at MSRP. I feel bad for the sales people working there. It isn't their fault. They are clearly just doing what their management requested. Their hands are tied. More

Rob was very friendly and He took his time to explain the whole process. He made it quick and easy for me. Listening and caring He is. the whole process. He made it quick and easy for me. Listening and caring He is. More

Excellent professional personal customer service. Made the whole process of buying a care extremely simple and easy. Answering all my questions and taking extra steps to meet everything I requested. the whole process of buying a care extremely simple and easy. Answering all my questions and taking extra steps to meet everything I requested. More

I've been struggling with a problem for over a year that nobody could seem to fix. Andrew got it done right!!! Thank you so much!!! nobody could seem to fix. Andrew got it done right!!! Thank you so much!!! More

Robert was extremely kind and helpful. My mom and I got to the dealership pretty early; but Robert was kind enough to let us sit in his office until the director came in. He then listened to what I was loo to the dealership pretty early; but Robert was kind enough to let us sit in his office until the director came in. He then listened to what I was looking for in a car and brought me the options they had available. When I say this was the smoothest process I have ever experienced in buying a car-I mean it! My mom was thoroughly impressed with Robert's service as well. She said she will return to buy a car from him. So again thank you for all your help Robert and I hope you have a great day! More

The customer service experience was excellent as always. It was like doing business with a family member. It was like doing business with a family member. More

They were easy to work with and attentive to customer satisfaction. Easy process from start to finish. I would recommend Toyota of Richardson for anyone looking for a new or used vehicle. satisfaction. Easy process from start to finish. I would recommend Toyota of Richardson for anyone looking for a new or used vehicle. More

My family and i came in late to buy a Tundra and Rob and Saad both stayed and helped us. They went above and beyond to get us exactly what we wanted. The finance department had everything ready to get us on Saad both stayed and helped us. They went above and beyond to get us exactly what we wanted. The finance department had everything ready to get us on our way since it was late and we still had a 3 hour drive home. Awesome people. More

I had a great experience with this dealership. Brian took his time and explained every step of the process. Finance person was really awesome, he even gave me some additional knowledge about car payments FOR his time and explained every step of the process. Finance person was really awesome, he even gave me some additional knowledge about car payments FOR FREE! Everything went very smooth. I would certainly recommend buying a car here. More