Toyota of Rock Hill

Jason was extremely professional in handling the service of my vehicle in Rock Hill SC of my vehicle in Rock Hill SC More

Scheduled appointment with a Lyft ride to get back to work. Showed up early. My advisor was Ian, he was new and kind. He asked his coworker how to get me a Lyft and I overheard him scoff and complain tha work. Showed up early. My advisor was Ian, he was new and kind. He asked his coworker how to get me a Lyft and I overheard him scoff and complain that customers like me don’t get a Lyft. It’s an option on the website, but evidently only available to certain people. Ian asks his manager for help and agrees to get me a Lyft. I waited for 1.5 hours and the Lyft never showed up. Ian then tried to just get my truck done so I can leave. He was trying hard but it was clear the company doesn’t provide enough resources for him to do well and his coworkers and possibly manager are also unhelpful. I’ve been trying to call back all day and tell Ian that I think the technician scratched a wheel and see if he had pictures before writing the truck up. No one has answered my call other than the parts department. Every time I call service they pick up the phone and then hang up immediately. So now there’s a 1 star review for making me over 2 hours late to work this morning, ignoring my calls, and potentially damaging my vehicle. More

Excellent sales person all the personnel were great and friendly. Awesome experience next car going back they have our business forever. friendly. Awesome experience next car going back they have our business forever. More

I had a very positive experience in purchasing my vehicle primarily due to the patient and tireless assistance I received from Felix Collins. He is extremely knowledgeable and went out of his way to help me primarily due to the patient and tireless assistance I received from Felix Collins. He is extremely knowledgeable and went out of his way to help me during the process. I will continue to do business with Toyota of Rock Hill due to his professional integrity, kindness and efforts. He is a very valuable asset to Toyota. More

Excellent sales person , Farah, excellent service. Very pleased with both the vehicle and the overall experience. Would buy from again!! Very pleased with both the vehicle and the overall experience. Would buy from again!! More

Great service great people low prices wait time was less than promised. Definitely go back than promised. Definitely go back More

A little communication problem occurred. When I got the estimate for the brake repair I called the service center and asked to speak to Jason. I had already dropped the car off at the deale When I got the estimate for the brake repair I called the service center and asked to speak to Jason. I had already dropped the car off at the dealership. Jason wasn’t available so I requested he return my call before he started work on the car. That was two days ago. This morning Jason called to let me know my car was ready. He said he did not receive my message. I was upset because I had called another place and got a better rate. Needless to say I am very upset. I am a widow living on a fixed income. Jason did reduce the charge but it still was more than the other quote I received. I still believe I am due some additional compensation. I love my 2010 Prius and hope to drive it for many more years. Thank you. Marie Neely. More

I made an appointment to change the oil and they did not even to that. The customer service reps in the service department are rude and do not seem to care at all about the customers. There were others wait even to that. The customer service reps in the service department are rude and do not seem to care at all about the customers. There were others waiting in line with me and no one would look up from their desks. More

Very smooth process to get my truck in and out quickly. Everything was completed and back on the road again. Everything was completed and back on the road again. More

Fast and easy and friendly . .I’m here on a road trip from Texas for my last Toyota care visit .I’m here on a road trip from Texas for my last Toyota care visit More