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Toyota of Rock Hill

Rock Hill, SC

Overview
Reviews
Vehicles
4.6
736 Reviews
Call Dealership (803) 328-2886
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640 Galleria Blvd

Rock Hill, SC

29730

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Showing 736 reviews

November 02, 2023

Took my 2022 Toyota highlander in 20 K maintenance service and when I got the car back once again, I had oil residue on my front bumper and hood and someone unplugged my dash cam from the top power so More

by Maxima2325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
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Nov 07, 2023 -

Toyota of Rock Hill responded

I apologize that you experienced this inconvenience after your service visit with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at curtissmith@toyotarockhill.com. Curtis Smith, General Manager

Helpful
November 02, 2023

Flight and Quick imprompt Service. The dealership was clean and organized. That's all I have to say. Thank you More

by gregorychisolm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Abrams, hbode Admin
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Nov 04, 2023 -

Toyota of Rock Hill responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 02, 2023

Quick competent service and attention advisor was knowledgeable attentive to my needs. All in all a good experience More

by didonato39
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Report | Print
Helpful
October 30, 2023

Toyota of Rock Hill seems to be as honest an any car dealer. The service department seem knowledgeable and very helpful as well as friendly More

by debisutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Report | Print
Nov 01, 2023 -

Toyota of Rock Hill responded

Honesty is a valuable trait in any car dealership, and it's great to hear that you've had a positive experience at Toyota of Rock Hill. The knowledge, helpfulness, and friendliness of the service department further enhance your experience. Thank you!

Helpful
October 30, 2023

They provided excellent communication and kept me informed about the status of my vehicle throughout the service, quality work. More

by Julius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bowles , hbode Admin
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Nov 01, 2023 -

Toyota of Rock Hill responded

Excellent communication and keeping customers informed about their vehicle's status during service is a crucial aspect of a positive service experience. It's great to hear that you received quality work and were well informed throughout the process. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 29, 2023

Rock Hill Toyota has been one of the best experiences that I’ve had in dealing with a dealership. They’re hyper reliable, and the people that are employed there are extremely friendly and they do care. More

by Stevewojack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Report | Print
Oct 29, 2023 -

Stevewojack responded

Thanks for the great service experience.

Oct 30, 2023 -

Toyota of Rock Hill responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Helpful
October 29, 2023

I came for regular maintenance on a new vehicle. The service experience matches what one would could assume from “free maintenance”. It was not quick. There were not enough chairs for everyone waiti More

by Tacoma88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with the listed employees
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Oct 30, 2023 -

Toyota of Rock Hill responded

I apologize that you experienced a long wait time and other inconveniences. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at curtissmith@toyotarockhill.com. Curtis Smith, General Manager

Helpful
October 28, 2023

The advisers are very professional and are knowledgeable to answer any service questions you may have More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox, Brandy Hsney
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Oct 31, 2023 -

Toyota of Rock Hill responded

It's great to hear that the service advisors are very professional and knowledgeable, ready to answer any service questions you may have. Having well-informed and professional advisors is valuable for a positive service experience. Your feedback is appreciated.

Helpful
October 27, 2023

I was so pleased with the service department who took care of checking my car and tires for any damage. They realigned front and back since it had minor problems. Also, kudos to Alicia Guett for her wond More

by Southern Gal
Recommend Dealer
Yes
Employees Worked With
Alicia Guett
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Nov 04, 2023 -

Toyota of Rock Hill responded

It's fantastic to hear that you had a great experience and that Alicia provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 04, 2023 -

Southern Gal responded

Thank you!

Nov 04, 2023 -

Southern Gal responded

Thank you, see you next time!

Helpful
October 26, 2023

I was in for service on my vehicle, friendly staff , clean and spacious waiting area, technicians did an excellent job in providing the service I asked in a reasonable time. Very pleased with the servic More

by dcureton123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox and Timothy Evans
Report | Print
Nov 04, 2023 -

Toyota of Rock Hill responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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