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Toyota of Rockwall

Rockwall, TX

4.5
6,328 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,328 reviews

November 29, 2023

Great visit. Timely. Welcoming. No complaints at all. Would highly recommend toyota of rockwall. Staff is awesome. More

by jessicapjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Jessica, and we hope to see you again!

November 28, 2023

The appraisal center tried to low ball me , if I put the car on fb would get double the money More

by josen_thomas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Dec 01, 2023 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 28, 2023

First when asked if you would price match another Toyota Dealership oil change I was advised no and I should take my vehicle to the other dealer to perform My service. Then when I mentioned of other concern More

by DRamirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Dec 01, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 28, 2023

They will do service in timely manner. Very good experience. Good staff members to work with. More

by tissy.mathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 28, 2023 -

Toyota of Rockwall responded

Mathew, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 28, 2023

Vehicle taken right in and maintenance done in a very timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. More

by JOYCEBALL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Nov 28, 2023 -

Toyota of Rockwall responded

Joyce, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 28, 2023

I had earlier posted my disappointment of Toyota of Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all o More

by karlc143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy, Corey Thomas, Oscar Boyd
Nov 29, 2023 -

Toyota of Rockwall responded

Karl, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 28, 2023

Had a good experience with Josue. He was very professional and kept me informed about items as well as the progress on my vehicle. More

by Mwsunbeam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 28, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

November 28, 2023

Excellent service, Kevin was outstanding and kept me informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and c More

by mwein1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Cesar Martinez
Nov 29, 2023 -

Toyota of Rockwall responded

Thank you! Kevin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 27, 2023

In for general service and was prompt and quick with Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. More

by ronnzy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 27, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cesar and our team, and we look forward to working with you again.

November 27, 2023

Thank you for switching my Toyota RAV4 maintenance to Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! More

by gary.joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Nov 27, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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