Toyota of Rockwall

Didn’t even get what I scheduled online, got up sold on 2-3 things I didn’t need, still waiting on a response from management about them actually flushing my brakes as they should have. Had to tell them ab 2-3 things I didn’t need, still waiting on a response from management about them actually flushing my brakes as they should have. Had to tell them about the services my car needs at 30000 and they told me I wasn’t right and then later called telling me I was. Have full documentation of my experience between photos, phone records, paper, and screen recordings of their entire website that I was navigating while on the phone with them. I’ve purchased two vehicles under the Toyota banner and always seeked them out for maintenance. May want to double check everything before spending money here. P.s I have to fully extend my leg to get my brakes to fully engage and I sit super close to my steering wheel and I’m about 5’8 so the fact they didn’t seem to take that into consideration is really a carelessness for services provided and a lack of consideration for a customers safety. Hope y’all have better luck then I did. More

Very happy with my new car. Ivan took good care of us. Great people here Great people here More

I appreciate the attention and thoroughness of the service advisor. I will be happy when the car wash is fixed though. service advisor. I will be happy when the car wash is fixed though. More

Everyone is super kind and nice. Sam with service is professional and great to work with. If you customized your vehicle in any way I would recommend not getting it worked on here. Service is quick to t professional and great to work with. If you customized your vehicle in any way I would recommend not getting it worked on here. Service is quick to tell you what's wrong with your vehicle but may not be able to fix it. I paid nearly 1,700 dollars and now I have to tow my truck to another shop to fix the problem that was not there before there quick lube techs touched it. I would never send a customer's car away that was not perfect but they will make the exception. More

Justin is the BEST service advisor! I drive an hour to take my vehicles to him. take my vehicles to him. More

Have used the service dept of this dealership since its opening and have been very satisfied. Thank you so much. Jennifer is a jewel. opening and have been very satisfied. Thank you so much. Jennifer is a jewel. More

Very fast and professional employees. They inform you and keep you updated in a timely manner. Excellent service keep you updated in a timely manner. Excellent service More

Techs wouldn’t listen to my concerns without blaming the known issue on something outside of their assumptions. Wanted to charge for anything other than just looking at things. known issue on something outside of their assumptions. Wanted to charge for anything other than just looking at things. More

Service Department team is great. However I was a little disappointed about the car wash. I looks like it has been down since June. It was nice going in for service and leaving with a nicely washed car. disappointed about the car wash. I looks like it has been down since June. It was nice going in for service and leaving with a nicely washed car. I guess you can't have everything. More

Great passionate sales with great advice as advocate to meet my need.client centered service. meet my need.client centered service. More