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Toyota of Rockwall

Rockwall, TX

4.5
6,419 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,419 reviews

October 04, 2021

Justin was great. Our car went in to service moments after arrived. There was a very heavy rain that made the service area slippery. When our car was ready Justin mopped a pathway to car so that we woul More

by Mortzoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Oct 05, 2021 -

Toyota of Rockwall responded

Thank you! Justin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 04, 2021

Mick always does an outstanding job making sure that I understand everything being taken care of with my vehicle and reviewing anything and answering any questions that I have. More

by MADDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Toyota of Rockwall responded

We are very happy to hear Mick always provides you with such a positive experience! We sincerely value your business, Maddie, and look forward to your next visit.

October 04, 2021

Quick and responsive phone and E mail communicationsVery Quick and responsive phone and E mail communications Very detailed explanation of my problem and why. Resolved my problem above and beyond my expect More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Justin Hogue, Kyle Rust
Oct 05, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you again! We are thrilled that you found your experience with us to be another positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

October 03, 2021

Toyota of Rockwall super exceeded our expectations of a car dealership experience. We traded in our RAV4 2021 for a 2021 highlander xse. Even in today’s market Toyota of Rockwall kept their word and got us More

by Zeeshan_ahmed1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quin Flowers
Oct 04, 2021 -

Toyota of Rockwall responded

Zeeshan, Thank you for taking the time to share your feedback with us. Quinn and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new 2021 Highlander! We will share your comments with our team, and we look forward to working with you again.

October 02, 2021

100,000 check up and service was faster than expected! Justin was in contact with me every step of the way concerning my car. More

by texassteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Oct 04, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

October 01, 2021

Everyone was very helpful and courteous and took care of all my needs. Thank you More

by JOYCEBALL65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

October 01, 2021

Ivan and Courtney were responsive to my needs, were able to understand any concerns I had as well as my expectations. They were fair and made the deal work! More

by leatherman7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Savage, Ivan Williams
Oct 01, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

October 01, 2021

Gave me 3 pages of things they wanted to fix totalling nearly $2,000 that I could easily have done by other places, cheaper, and probably better. My husband read what they left and sincerely doubted they More

by tb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Perez
Oct 01, 2021 -

Toyota of Rockwall responded

Thank you for sharing your thoughts. Please understand that part of our commitment as Toyota certified technicians is to inform you of future and current items to consider. This keeps you in the know, what could be worse than a technician allowing client to drive blind with items that may need awareness? I can assure you we mean no harm, but to serve with integrity we must operate with transparency and we strive to keep you in the know. I would like to investigate how this info was presented, as it should be a consultation you are informed by, not alarmed by. Thank you -Sam- 214 460 6287

September 30, 2021

I had a great experience and I have referred this dealership to all of my friends and family. More

by bilrog98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quin Flowers
Sep 30, 2021 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

September 30, 2021

Poor customer service. Illogical way of handling maintenance and repairs which make it seem thier aim is to bamboozle the customer. Very frustrating and disappointing. More

by mcalli1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Name not listed. Believe name was Calendar and there was another person as well
Oct 18, 2021 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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