Toyota of Rockwall

The service was great. Stephanie (I think is her name) was helpful as always. They rechecked my alignment after I needed it at the 10k mile check. I told her at the 15k check that it was still not right. was helpful as always. They rechecked my alignment after I needed it at the 10k mile check. I told her at the 15k check that it was still not right. She talked to the service guy (Jose?) And he fixed it right with no charge. Amazing place. Great service More

The staff was friendly, awesome and resourceful. The process was very smooth and organized and I am very happy with the purchase of my car. process was very smooth and organized and I am very happy with the purchase of my car. More

The experience was great from beginning to end. Our sales person, Bradley, was fantastic! The financing went quickly with no hassles. We are very pleased with the purchase and the experience. person, Bradley, was fantastic! The financing went quickly with no hassles. We are very pleased with the purchase and the experience. More

Went in to get recall fixed and came out dealership saying i need other things fixed that cost over $4k and then for strange reason after getting airbag fixed for recall the driver side goes out and no saying i need other things fixed that cost over $4k and then for strange reason after getting airbag fixed for recall the driver side goes out and now that cost about 650 dollars to get fixed. I stopped going to this dealership long ago but thought they were better but guess not. never go there again More

Expeditious and efficient service. Knowledgeable and professional advisor. I changed dealership due to relocation and couldn’t be more content with the great service. I look forward to working with thi professional advisor. I changed dealership due to relocation and couldn’t be more content with the great service. I look forward to working with this team. More

Customer service is great. The service advisor, Mick, is patient and he throughly explained everything that was being done to my car. I’m so pleased with this dealership that it is the only one that I will patient and he throughly explained everything that was being done to my car. I’m so pleased with this dealership that it is the only one that I will ever use. More

Fantastic customer service! Ryan found me the perfect car with my must haves!! He took the time to keep me informed each step of the way! No hassle, no games, just straight forward and honest information!! T with my must haves!! He took the time to keep me informed each step of the way! No hassle, no games, just straight forward and honest information!! Thank you Ryan!! Everyone from Sales to Finance were great to work with! More

We have always received great service here, until yesterday. The service advisor was very unfriendly when we checked in. Then when we picked up our vehicle, the price was $20 more than we were told yesterday. The service advisor was very unfriendly when we checked in. Then when we picked up our vehicle, the price was $20 more than we were told (for an oil change). When we questioned this, we were told it was because our vehicle took more oil that the normal 5 quarts. We asked why we were not told that when we checked in, and the service advisor very curtly told us that it was on the website. We didn't read the website! We expected to be quoted the correct amount when we asked the cost of the oil change! We were very disappointed in this service. More

Poor salesmanship and customer service. Did not pay attention bro detail or a ticket listen. Had to keep reminding him of my questions. Very sad attention bro detail or a ticket listen. Had to keep reminding him of my questions. Very sad More

Terrible experience with this dealership. I will be visiting one of the areas other Toyota dealerships from now on. Hopefully they change Management to correct this issue. visiting one of the areas other Toyota dealerships from now on. Hopefully they change Management to correct this issue. More