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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,420 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,420 reviews

September 23, 2021

Scheduled an appointment for a new tire, after waiting two and a half hours I was informed my car was being pulled into the bay. They then said they were trying to find the one tire they had for my vehicl More

by bidgoodalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal
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Oct 10, 2021 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 23, 2021

Timely, complete, very nice people. Very busy but still finished on time. I’ll refer friends. More

by BARRETTSTEVE75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran
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Sep 23, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 22, 2021

Nemo was my salesman. I was going to buy a Kia telluride but after working with him I bought a Toyota! More

by idalia50rdz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nemo Ulibarri, James Adams
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Sep 22, 2021 -

idalia50rdz responded

Nemo excellent! Knowledge and very attentive!

September 21, 2021

Prompt & very friendly!!Sam was very helpful with my questions & service completed in one hour!!Thanks More

by bandmbrunner
Recommend Dealer
Yes
Employees Worked With
Sam
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Sep 21, 2021 -

Toyota of Rockwall responded

We appreciate your business, Sam and our team looks forward to serving you again soon!

September 21, 2021

Car wash STOPED LONG TIME.It is really a shame I hope it Car wash STOPED LONG TIME. It is really a shame I hope it start soon More

by VKARAVALLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Sep 21, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 21, 2021

Ours was a difficult deal to put together. Toyota of Rockwall worked with us to resolve the barriers and ultimately helped us attain what we wanted. We left very happy and pleased with the deal. This wa More

by Stephen Tomacelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thomas, James Adams, James Brown, Cameron Brown
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Sep 21, 2021 -

Toyota of Rockwall responded

Thank you, Stephen, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 20, 2021

The service at Toyota of Rockwall is always spot on! They are always very friendly and helpful! 10 of 10 Stars! Kevin was so nice and very helpful. More

by rinny0517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
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Sep 20, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 20, 2021

Juan the service advisor was rude, didn’t want to explain why a car with 20,000 miles needed a alignment on back wheels only. More

by john.marroquin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
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Oct 08, 2021 -

Toyota of Rockwall responded

John, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Oct 08, 2021 -

john.marroquin responded

John Marroquin and I reside in Rockwall, have a 2021 Toyota Corolla. You should have all the contact information from there in your system.

Oct 28, 2021 -

john.marroquin responded

I guess you really weren't interested in learning more about my visit because I haven't heard back from you or the dealer. Guess what, I have put 3000 miles on car since you said I needed a alignment and all tires are wearing perfectly even. Have 7/32nds across the entire tire, so much for the $75,000 machine you bragged about. Maybe you should listen to customers concerns with a open mind.

September 20, 2021

Facility very clean service representative is very friendly and professional curiosity the service timely matter More

by nguyen988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Toyota of Rockwall responded

Nguyen, Thanks for sharing your thoughts about your service experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 18, 2021

My experience was great! 15K Mile maintenance took quicker than an hour and everything was very professional. More

by PATRICKKENNY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Sep 18, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review, Patrick. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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