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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
6,294 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,294 reviews

June 08, 2021

I would definitely recommend my family, close friends, or anyone to come here and DONT waste your time anywhere else. Highly Satisfied! My mistake is going to another dealership before coming to this one! In More

by YeezusBlessedMe <-IG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Desrosiers, Jason Fleming
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Jun 09, 2021 -

Toyota of Rockwall responded

It's fantastic to hear that Jason and Joey provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

June 08, 2021

Car was as described and in excellent shape. Happy with the price and service as we had a weather emergency at our home while traveling to pick up the vehicle. Glenn made everything easy for my wife to co More

by webreclaims
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas
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Jun 09, 2021 -

Toyota of Rockwall responded

It's great to hear that Glenn was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

June 08, 2021

Paul was an outstanding sales person extremely knowledgeable and easy to talk to. I will most definitely recommend to friends and family. Paul is the go too guy. More

by rovertech89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Cachay, Paul Greene, Josef Casares, James Adams, Bradley Booker, Cameron Brown
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Jun 08, 2021 -

Toyota of Rockwall responded

Congratulations on your new purchase! Thank you for your business and this five-star review. We're happy to hear that Paul was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for helping to spread the word about us.

June 08, 2021

My service person Mick is always smiling and helpful! My vehicles are take care of perfectly thanks to him and his team. I tell all of my friends to make sure and ask for him. Thank you Mick for always gett More

by JONESDANA34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2021 -

Toyota of Rockwall responded

Dana, Thanks for sharing your thoughts about your experience working with Mick here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 07, 2021

Paul Greene did a great job showing me just the right vehicles. James in finance helped find me the lowest rate. Overall great buying experience. More

by tina.young54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thomas, Paul Greene, James Adams
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Jun 07, 2021 -

Toyota of Rockwall responded

Congratulations on your new vehicle, Tina! We are so glad that Paul, James, and our sales team had the opportunity to work with you, and that they could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

June 07, 2021

They left gum on my passenger side door handle and left my entire seat removed and carpet pulled up. Ceaser did not address my concerns. More

by MDFIKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Sanchez
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Jun 25, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 07, 2021

I no long own a Toyota because of this dealership. Service is lacking accountability and quality control. Management is lazy and most likely under qualified. More

by 1967CARGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Way to many to list or care about.
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Jun 25, 2021 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 28, 2021 -

1967CARGUY responded

Lol… I talked to “your guy” a few days ago… stating my current issue I still have with this dealership and as expected… still no change. SMH. Quality control or accountability is still a big issue here. Hopefully some day it will be properly addressed. Sales department A++ Service and repair… big fail. STILL..!!

June 07, 2021

Went for my routine maintenance & notified tech about nail in my tire. They declined to patch bec of 2 pre-existing patch work already done. They wouldnt even settle for waver. Very honest people More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Moran
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Jun 08, 2021 -

Toyota of Rockwall responded

Thank you for sharing your review, we appreciate your business and our team looks forward to serving you again soon!

June 07, 2021

Service was ok, Usually they wash my car which needed it, but it was not done. Also they turned my air all the way to LOW. More

by RICHARD.DONNA
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
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Jun 08, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that we didn't meet our goal this time. We will share your comments with our team, and we hope you will give us another opportunity to serve you.

June 07, 2021

I did not think that this service would take a long time, but I waited 2 1/2 hours. I was never updated and time expectations should be communicated. More

by BELRN2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Jun 08, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We' apologize for the long wait and lack of communication. We appreciate your business and hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service.

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