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Toyota of Rockwall

Rockwall, TX

4.5
6,327 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,327 reviews

April 23, 2021

Awesome Service Dept. A+ rating from me. Justin, Matt, Don, Carios, Stephanie and Mick. All of them are outstanding employee, I personally like the executive manager your COO. Outstanding above all exce More

by cynthia_75043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez, Matt Jones
Apr 25, 2021 -

Toyota of Rockwall responded

Cynthia, We are very happy to have provided you with such a positive experience working with Justin, Matt, Don, Stephanie, Mick and Carlos! We sincerely value your business and look forward to your next visit.

April 22, 2021

My sales experience was great. Things that happen were out of control of the sales team. Tyler followed up with me all the time and kept me updated More

by carmenramos613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith
Apr 23, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to write this review, Carmen! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Toyota of Rockwall are glad to have you as a customer.

April 21, 2021

This was the best service visit I have had with Toyota rockwall. Had this car and another Puris through this dealer. In all the times I have had service, this time I felt like Sam knew what we needed. Ex More

by Purisowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 22, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 20, 2021

This has been 2 weeks of lousy communication and misdirection. I will not return and probably not by another Toyota product because of this experience. More

by pzfolsom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Ivan Williams
May 07, 2021 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you.

April 20, 2021

Very bad buying experience. Lies lies lies from start to finish. Took almost two weeks. Owner would not call back. Customer service person non existent. More

by Efolsom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Williams
April 20, 2021

Kasey excels in delighting customers. We’ve only recently discovered her as a Seevice Manager but we’ll always be looking for her to take care of our car service needs when we come to Toyota of Rock More

by robkemper7
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw, James Brown
Apr 21, 2021 -

Toyota of Rockwall responded

Thank you, Rob, for taking the time to leave us a five-star review! We're thrilled that you found your experience with Kasey to be a positive one here at Toyota of Rockwall. We appreciate your business and our team looks forward to serving you again soon!

April 20, 2021

Jeff was amazing! He was well educated and helped me through the whole process of buying my first new vehicle. He knew the answer to all of my questions and gave solutions to all of my concerns. James i More

by aubreyguin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Adams
Apr 20, 2021 -

Toyota of Rockwall responded

Aubrey, it's fantastic to hear that Jeff and our sales team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

April 19, 2021

Great experience, I was able to purchase car an drive off dealer lot in 2 hours. Everyone was polite and friendly. Happy about the purchase! More

by Tiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thomas, James Adams, Brae Dunn
Apr 19, 2021 -

Toyota of Rockwall responded

Thanks for your feedback, Tiffany, on your recent visit to Toyota of Rockwall. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 19, 2021

We have been going only to this dealership for about 10 years now and have always received excellent service. Ownership, Sales, and service are wonderful. More

by Carew29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Moran, Justin Hogue
Apr 19, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 19, 2021

Jeff is knowledgeable and courteous. We test drove a few models including the one I ended up buying. He also followed up with me after the purchase and responded to a question I had. More

by brian@brian-l.ee
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Adams, James Brown
Apr 19, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Brian. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff, and our team, and we look forward to working with you again.

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