Toyota of Rockwall

Excellent Service within the amount of time estimated A thorough and very friendly place for service. Stephanie Sanchez did a great job. The car was washed and vacuumed. I was told about 90 minutes and A thorough and very friendly place for service. Stephanie Sanchez did a great job. The car was washed and vacuumed. I was told about 90 minutes and it was actually less. I could not ask for more. More

The team at Toyota Rockwall are "Good ole' boys" who can probably handle an in person elementary deal well enough. Try doing a deal long distance, however, and you will be shocked! Shocked at the incompet probably handle an in person elementary deal well enough. Try doing a deal long distance, however, and you will be shocked! Shocked at the incompetence and the dealership culture of letting customer follow up slide for days and weeks, in spite of 5, 6, 7 requests for follow up. Had I known about their lack of professionalism and their "I could care less about servicing the customer if it involves work" attitude, I never would have pursued a used vehicle advertised on AutoTrader by them. By the time I realized that I was dealing with an unorganized sloppy company, I was too far into a committed situation. 6 weeks after agreeing on a price, there are still unresolved issues! One issue relates to interest charges tagged onto my loan as a result of directions given by Scott Smith, finance manager for Toyota Rockwall (I questioned the date on the sales contract, which was 2 weeks earlier that contract execution date. He assured me that interest would not accrue until actual loan funding. He was 100% wrong). Scott confirms that his error has cost me about $100; but he will not respond to my multiple attempts to ask him to write a letter to the finance company to clear up the contract execution date when the sales contract went into force. This is after he sent me a sales contract via FedEx that had the wrong interest payment spelled out (higher than agreed upon, of course), wrong address, wrong state of registration. Before sending me the error filled contract, I asked for him to scan it as an attachment to an email; thus allowing me to review it before using FedEx. He said his dealership was incapable of such technology (the auto industry has had boiler plate software available for well over a decade that allows a sales contract to be done electronically, but this dealership is so far behind the times that they still are only capable of using a printed contract with carbon copies). His boss and boss' boss? Forget it - I left a respectful VM or email for them; but no reply whatsoever. Cory Thomas, sales manager, failed to respond to my emails (and VMs and texts) for exactly 14 days, leaving me hanging with zero follow up (I wanted someone to walk around the slightly used car and send me photos of any dings, dents, scratches, etc...). When I finally got him on the phone, he said that he "delegated" the follow up to others. When I told him that no one has followed up and I asked him why he would not reply to me directly when I asked questions of him directly, he had no answer. Did Corey follow up after speaking to me and being embarrassed at his failure to follow up for 2 weeks? No - he went back into stealth mode, not replying or servicing me with even the courtesy of saying, "I am sorry". These guys are not part of a top notch professional dealership. Their culture is one of leaving the customer hanging if it involves any work; and they have absolutely no problem rationalizing failure to execute even an elementary level of service. I even had to tell Corey to simply treat me as he would want to be treated. It made no difference. Their incompetence cost me immensely when all I requested was basic follow up with rational expectations. Buyer beware! FOLLOW UP: I don't know how or why, but I looked at my old review where I gave all 1 stars on every rating and guess what: 3 out of the 5 categories for ratings were elevated to 3 stars! I have re-rated every category to 1 star. More

Great sales process Purchase process was quick, yes quick and hassle free. No time wasted and focused on moving through the process in a timely and efficient manner Purchase process was quick, yes quick and hassle free. No time wasted and focused on moving through the process in a timely and efficient manner More

Stephanie is Awesome Stephanie always goes way beyond to make sure I’m taken care of. Very friendly and professional staff. The wait time was tolerable this visit. Stephanie always goes way beyond to make sure I’m taken care of. Very friendly and professional staff. The wait time was tolerable this visit. More

Great Experience! I had a great experience buying my new RAV4 at Toyota of Rockwall! I went in knowing exactly what I wanted and Mary went to all lengths to ensure tha I had a great experience buying my new RAV4 at Toyota of Rockwall! I went in knowing exactly what I wanted and Mary went to all lengths to ensure that I left with exactly the car that I wanted. More

Buying new car The guys here are friendly and work with you to get what you want, at a price you can afford, and leave happy. I drive over 100 miles to always come t The guys here are friendly and work with you to get what you want, at a price you can afford, and leave happy. I drive over 100 miles to always come to Toyota Rockwall. This is my 6th vehicle with them. More

Jon didn’t just try to make a sale, or “sweet talk” us. He was honest, up front, and showed us a ton of options since we were on a budget. He didn’t waste our time and was extremely easy to work with. I tr He was honest, up front, and showed us a ton of options since we were on a budget. He didn’t waste our time and was extremely easy to work with. I truly trusted him and recommend him! More

Excellent service start to finish Great people to work with!! Got us a great price on 2 vehicles and worked with us on all our specific needs and requests. Plus answered all our questi Great people to work with!! Got us a great price on 2 vehicles and worked with us on all our specific needs and requests. Plus answered all our questions with care and patience. They've earned our trust and we'll be bringing our vehicles back for services going forward. Thanks Toyota of Rockall! More

Great Mick Schott, impress my wife and I with his caring professional Demeanor that we have our guy now and in the future. We were totally prepared to go t Mick Schott, impress my wife and I with his caring professional Demeanor that we have our guy now and in the future. We were totally prepared to go through the process because of Mitt diligence. Excellent job Mick Schott More

Car maintence & safety check Stephanie was friendly, prompt, efficient, very informative, comfortable, approachable and professional. Felicia, who sold me my car, came to the wait Stephanie was friendly, prompt, efficient, very informative, comfortable, approachable and professional. Felicia, who sold me my car, came to the waiting area to followup with me as to how I like driving my car. Excellent! More