Toyota of Rockwall

Brett one of the service coordinators very unprofessional Went in for a wash and low tire, 3pm on a week day. Was told it would be 1h 1/2, asked just to fill tires, said it would still be the same 1h 1/2. No Went in for a wash and low tire, 3pm on a week day. Was told it would be 1h 1/2, asked just to fill tires, said it would still be the same 1h 1/2. No interest in helping at all, didn’t have time to sit around for 1h 1/2 for a tire fill, explained this and he didn’t seem to care. I’m at the Dallas location now, tire was filled immediately, took 15min. Rockwall can learn a ton from a location who understands service. More

Good service but very busy All employees were very friendly and knowledgeable. Only issue was that I had to wait 1hr 30minutes for a 20k mile service that I had an appointment f All employees were very friendly and knowledgeable. Only issue was that I had to wait 1hr 30minutes for a 20k mile service that I had an appointment for More

Regular maintenance I had an appointment at 10:15 am to drop my car off for routine maintenance and yi have a seat belt checked. It took 15 mins to get a service tech to I had an appointment at 10:15 am to drop my car off for routine maintenance and yi have a seat belt checked. It took 15 mins to get a service tech to come out and check my car in. I requested a wash and vacuum as well. I didn't get my car back till 4:15 PM and it was only half vacuumed and washed. Also someone either hit my back bumper or ran into something leave scratches. I don't understand why with an appointment it take over 6 hours for am oil change. The car wasn't driven until this morning when I noticed the scratches in the bumper. The service rep called me 3 minutes before he left for the day to say my car was ready. That someone just left it on his desk and he just saw it. More

Very satisfying. Everyone was very nice, knowledgeable and helpful. The cars were in great condition. I would recommend Rockwall Toyota to others. This was a great exp Everyone was very nice, knowledgeable and helpful. The cars were in great condition. I would recommend Rockwall Toyota to others. This was a great experience. More

oil change i had a 12 appt for an oil change and left there at 2:30, for something that should take no more than 45 min. What good did an appt do i had a 12 appt for an oil change and left there at 2:30, for something that should take no more than 45 min. What good did an appt do More

Friendly and Timely service Pulled into the Service center and was greeted by a very Friendly service advisor. Checked for any recalls on my 2018 CHR, then off to begin getting a Pulled into the Service center and was greeted by a very Friendly service advisor. Checked for any recalls on my 2018 CHR, then off to begin getting an oil change and tire rotation for my one year. They also provided a car wash and vacuum. On my way home before 1 1/2 hours occurred :-) More

Dont have my vehicle yet! Richard has tried very hard to meet our requirements but the dealership has been unable to find us a vehicle. Hopefully they will find something soon! Richard has tried very hard to meet our requirements but the dealership has been unable to find us a vehicle. Hopefully they will find something soon! More

5K Taco Service Brought in a 2019 Tacoma Off Road for the 5K service. Quickly performed by a friendly staff. Also Dave Pokorny is a great sales consultant. Brought in a 2019 Tacoma Off Road for the 5K service. Quickly performed by a friendly staff. Also Dave Pokorny is a great sales consultant. More

Easy purchse Dave gave great customer service. He was so helpful and even stayed at work late to help us get our phone set up to the new car and to answer any que Dave gave great customer service. He was so helpful and even stayed at work late to help us get our phone set up to the new car and to answer any questions we had. They worked with us to get financing and payments at what we could afford. It was a very pleasant experience!! More

Excellent experience. Quick and painless Everyone was very friendly experienced, and quick. Colton was new, and so phillip helped with the sale, they are great guys. I have purchased numerous Everyone was very friendly experienced, and quick. Colton was new, and so phillip helped with the sale, they are great guys. I have purchased numerous vehicles from Toyota of Rockwall and will continue to do so More